Chris J Snook slides for implementing Digital Sense and the Experience Marketing Framework into your organization as presented to Shiseido Group in Dubai March 2019 at their Global Digital Town Hall "Think Big". (note: .gif slides don't play as designed in Slideshare)
8. 8
2007+
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Connectivity
The new arms race is about who is connected to who and what flows
through those connections.
Customer power
Smart phones, social media, network effects and an abundance of
choice have reshaped the power structures
Loyal to need not brand
Brand is a relationship that must be managed like one, not taken as a
given or pushed.
26. 26
“MIND IS THE MOVEMENT OF THOUGHT
ENERGY. THE BRAIN IS MERELY THE
SWITCHING STATION”
~DR THURMAN FLEET
Concept Therapy Movement
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27. 27
“YOU ARE NEVER TALKING TO THE PERSON. YOU ARE TALKING TO THEIR
PARADIGMS. PARADIGMS ARE SIMPLY THE DEFAULT SOFTWARE RUNNING ON
THEIR HUMAN OPERATING SYSTEM/SUBCONSCIOUS MIND”
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~BOB PROCTOR
Proctor Gallagher Institute
47. 47www.chrisjsnook.com |
6 TAKE
AWAYS
CUSTOMER EXPERIENCE IS YOUR ONLY TRUE
DIFFERENTIATOR IN TODAY’S MARKETPLACE.
ONERead Digital Sense
FIVERe-invent business model-customer-centric
SIXCustomer is the #1 Asset
TWOLast chance
FOURBuy In
THREECommon pictures