A Presentation on Communications Skills

1. Communicate to Connect
by
M Chandrachoodeshwaran
Version 1.1 13.08.2021

3. “The More relaxed you are, the easier it is to receive the
new information.”

4. Mind Game
4 12 52 7 24 60 60 31 30 28

5. ANSWER
4 - Seasons in a Year
12 – Months in a Year
52 – Weeks in a Year
7 – Days in a Week
24 – Hours in a Day
60 – Minutes in an Hour
60 – Seconds in a Minute
31 – Months a Year
30 – Months in a Year
28 – Month in a Year

6. Let
us
think!
• What do you mean by Communication?
• What is your Communication Style?

7. Let
us
discuss
Whether Communication is a Skill or behaviour?

8. “The most important thing in communication is hearing what
isn’t said.”
– Peter Drucker

9. Multimedia Slide # 1

10. Three types of communication
1.Crossed Communication
2.Complementary Communication
3.Ulterior Communication

11. Emotional Hijacking

12. Intellectual / Rational Approach
Emotional Approach
Aggressive / Self preservation
Gathered from https://lecerveau.mcgill.ca/flash/capsules
The Triune Brain

13. Racket Feelings

14. 1. Sikh participant in NALANDA.
2. PM Modi and CM Mamata Banerjee.
3. CM Karunanidhi about collation Government in
Puducherry.
Anecdote

15. In ulterior transactions two messages are
conveyed at the same time — a social
message on top and the psychological
message at the bottom. They may or may
not be able to accurately decode the hidden
message but their body language does
indicate their puzzlement. Ulterior
transactions lack authenticity.

16. • Social message
• Psychological message

17. 1.Feature Films
2.Tele Serials
Anecdote

18. Multimedia Slide # 2

19. The Importance of Emotional Awareness in Communication
Feelings play a big role in
communication. Emotional awareness, or
the ability to understand feelings, will
help you succeed when communicating
with other people. If you are emotionally
aware, you will communicate better.

20. 1. Consider other people’s feelings.
2. Consider your own feelings.
3. Have empathy.
4. Operate on trust.
5. Recognize misunderstandings.
Tips to improve emotional awareness

21. “The ability to accurately pick up on emotions
in other people and understand what is really
going on them.”

22. Cognitive: “Simply knowing how the other person feels
and what they might be thinking. Sometimes called
perspective-taking.”
Emotional: “When you feel physically along
with the other person, as though their emotions
were contagious.”
Compassionate: “With this kind of empathy we not only
understand a person’s predicament and feel with them,
but are spontaneously moved to help, if needed.”

23. 1.Doctors Example in the US.
Anecdote

24. Response:
Shift Response Vs Support Response
Shift Response:
The tendency to shift attention from the other person to yourself.
Support Response:
It’s a response that focuses on the thoughts and feelings of the other person.

25. Incivility

26. “The way we communicate with others and with ourselves ultimately
determines the quality of our lives.”
-Anthony Robbins

27. 27
Opening the Heart :
With supportive people and friends, you take part in simples acts of
mutual affection.
Surveying the Emotional Landscape:
You focus on the ebb and flow of your own emotions and those of
those of people around you. Listening with an open heart you strive
to understand emotions and their reasons.
Taking Responsibility:
You admit that with minor or major mistakes you have hurt people
in your life. You apologize and make amends.

28. “When you give, you will get.”

29. 29
M CHANDRACHOODESHWARAN
Trainer | Counsellor | Instructional Designer | EI Specialist
www.Chandrachoodeshwaran.in