Lufthansa Reference Architecture for the OpenGroup

Lufthansa Reference Architecture
for the OpenGroup
An initiative of Lufthansa & Capgemini
Berlin, 26th of April 2017
Carsten Breithaupt, Christian Vollmer
Kai Schroeder, Carsten Brockmann, Eldar
Sultanow

Copyright © Capgemini 2015. All Rights Reserved
220170426 RA Aviation - OpenGroup.pptx
Agenda
 Vision and Team
 Methodology and roadmap
 The Meta model
 Domain overview
 Exemplary domain: Ground Ops
 Next Steps

Agenda
 Vision and Team
 The Meta model
 Domain overview
 Next Steps

Our vision – We would like to create the reference
architecture to:
Allow new (IT)
suppliers to quickly
get knowledgeable
on our industry
specifics
Create transparency
in terms of which
Information Systems
is used for what
purpose

Architecture Continuum - Definition
The Architecture Continuum illustrates how architectures are developed and evolved.
TOGAF defines the following four architectures as part of an Architecture Continuum:
 Foundation Architectures
 Common System Architectures
 Industry Architectures
 Organization-Specific Architectures

Involved Lufthansa architects
20170426 RA Aviation - OpenGroup.pptx 6
Carsten Breithaupt
Enterprise Architect
Head of Lufthansa Group
Architecture
Christian Vollmer
Enterprise Architect

Involved Capgemini architects
Dr.
Carsten Brockmann
Project leader
Dr.
Eldar Sultanow
Lead Architect
Kai Schroeder
Director of Architecture
Andreas Lutz
Jewgenij Moldawski
Lars Müller
Martin Mierke Sebastian Schnelker
Wolfgang Gillich
Dr. Martin Swientek Jan Malcommes
Phillip Pham

Agenda
 Vision and Team
 The Meta model
 Domain overview
 Next Steps

Vision for this reference architecture
Define an industry standard
Definining domains
Defining architectures for each
domain
Publish results

Overall procedure for creating the reference architecture
10
InitiationPhase:
Cont.:
Analyze existing
documents
 Determine domain
specific processes
 Determine domain
specific layers
Extension of existing
information
Create submission
document
 Analyze resulting
documents of LEAF
 Analyze additional
documents
 Generalize and
anonymize
 Request further
documents
 Exchange on issues via
videoconference
 Gather information
through phone calls
 Extend existing
documents with new
information
 Create content within
each layer
LEAF
Lufthansa
Enterprise
Architecture
Framework
• Need to define and agree on IT
architecture processes
• Based on TOGAF customizing
• Harmonize IT architecture
processes with planningIT
• Preparations for the
introduction into the necessary
LH Group institutions.
“The Way We Work”:
Definition of approach, process and method for enterprise
architecture work by customizing TOGAF
“planningIT”:
Implement prototype reports within planningIT
LEAF Reference Manual:
Define deliverables, views and artifacts for use with planningIT
and based on TOGAF
Training Concept:
Concept for architects’ training in working with LEAF and
planningIT
Results of Project “LEAF”
Architecture Action Plan:
High Level Target Architecture with focus on selected domains
We will make use of existing deliverables and
Setup
We will setup a joined
team of Capgemini, the
OpenGroup and
Lufthansa

Content of an Open Group Reference Architecture
Business Architecture
Application Architecture
Data Architecture
Technology Architecture

Proposed Roadmap
1st Step: Create Initial version
Lufthansa
Capgemini
2nd step: Extension with other airlines having a successful track record
in delivering architectural content
Air Canada
Air China
Etihad
Singapore
3rd step: Extension with immediate and
sorrounding stakeholders
Airports
Service companies
Maintenance and repair
Catering
Air Traffic control
Regulatory entities
Aircraft manufacturers

Agenda
 Vision and Team
 The Meta model
 Domain overview
 Next Steps

Meta Model
Symbol Element
BusinessArchitecture
Business Domain Business Domain (Top Level Element)
Subdomain
Subdomain (assigned to a Business
Domain)
Business Capability
Business Capability (assigned to a
Subdomain)
BPMN
Starting State and End State
Activity 1 Activity 2
Activities of a business process (can be
chained)
An artifact (document, table, item, …)
that is input or output of an activity and
that relates to an Information Object

Meta Model
Application
Architecture
Application
Application covers/possesses one or
more Business Capabilities
DataArchitecture
Entity
Entity describing a data object
Information Object Information Object encompassing entities
Relations between entities and
information objects
Technology
Architecture
Technology Component
Technology (Infrastructural) Component
These can be nested hierarchically

Meta Model

Meta Model
Business Process Model
For each Business Domain a Business Capability Map exists. This map assigns to each subdomain all
belonging business capabilities.
BusinessProcess
Activity 1 Activity 2 Activity 3 Activity 4
input output input output input output input output
Information Object 1

Meta Model
Entity Relationship Diagram
Entities (Data Objects) and Information Objects relate to each other. They can be nested hierarchically and
have attributes.
Information Object
Entity 4
Entity 2
Entity 3
- Attribute 1
- Attribute 2
Entity 5
Entity 1
Relation 4
Relation 2
Relation 1
Relation 3

Agenda
 Vision and Team
 The Meta model
 Domain overview
 Next Steps

Domain Model
Sales
Inventory
Management
Sales Channel
Management
Reservation
Ticketing
Direct Sales Channel
& Shopping
Sales Agent
Channels
Ground Ops
Station
Management
Ground Staff
Management
Passenger Check-
in
Load Planning
Airport
Infrastructure
Baggage
Management
Product
Network & Fleet Planning
Fleet Planning
Network
Management
Network Data
Analysis
Cooperations &
Alliances
Scheduling
Codeshare
Revenue Management & Pricing
Group Bookings
Availability
Management
Forecast &
Optimization
Pricing
Product Management
& Design
Maintenance
Maintenance &
Testing
Cargo
Forwarding Carrying

Domain Model continued
Flight Ops
Operational Flight
Planning
Operations
Control
Crew
Management
Flight Support
Marketing & Customer Care
Loyality
Feedback &
Complaint
Customer
Profile
Direct Marketing
Customer
Communication
Support
IT Services HR Finance
Data Management
and Analysis
Business Process
Integration
Contract Management
& Procurement
Catering
Procurement

Overall overview
MaintenanceMarketing & Customer Care
Customer Communication
Customer Profile Management
Direct Marketing
Feedback & Complaint
Loyalty
Flight Ops
Crew Management
Flight Support
Operations Control
Operational Flight Planning
Sales Revenue Management & Pricing Network & Fleet PlanninigProduct Ground Ops
Sales Management
Forecast & Optimization
PROS P4/G4 Revenue
Management
Pricing
Calculate Forecast
Optimize Availability
Central Fare Solution (CFS)
FareQuoteRQ
Calculate Prices
Central Fare Solution (CFS)
Monitor Competitor Prices
TechnologyArchitectureBusinessArchitecture
ERP Finance / SAP Platform
Amadeus availability &
pricing platform
Product Management and
Analytics Platform
Media Monitoring System
Product Management & Design
Product Management
Application
Manage Air/Ground
Products
Define Product Strategy
Manage Customer
Experience
Manage Corporate Design
Media system
Manage Ancillary Services
Inventory Management
Inventory Management
System
ManageSeatInventory
ManageWaitlists
DistributeSchedules
ManageFlightRelated
AvailabilityRestrictions
Direct Sales Channel & Shopping
Direct Sales Platform
SearchAndOfferProduct
CreateReservation
ManageOrder
ManageBooking
Availability Management
Availability Calculator (Real
Time)
SeatAvailability
ManageAvailability
Manage Influences
Group Bookings
Group Offer Manager
SearchFlightsMultiPAX
CheckSeatAvailability
SearchFlightUp9Pax
Group Sales Tool
Group Reservation
Pricing Module for Group
Reservation
Reservation Ticketing
Booking System
SearchFlight
Search Basic Flight
Search Multistop Flight
Search Rebook Flight
Create Reservation
ExecuteBookOnHold
ServiceList
E-Commerce Portal & Shop
system
Flight Scheduling System
Customer Relationship System
Network & Fleet Planning
Fleet Management
Assign Fleet
Manage Fleet Size
Partner Management
Manage Commercial
Partners
Support Aircraft Sourcing
Manage Entry Into Service
Network Management
Design Flight Network
Optimize Flight Network
Model O&D Insights
Provide O&D Insights
Accounting
Manage Cooperation
Accounting
Publishing
Report Alliances Statistics
Report Joint Venture
Statistics
Publish Flight Plan
Code Share
Manage Slots
Manage Code Shares
Optimize Schedules
Business Intelligence
Analyze Market Data
Gather Historical Sales
Statistics
Gather Flight Costs
Enterprise Accounting System
Business Intelligence System
Customer Communication
Manager
Support Ticket System
Common Enterprise Software or
Cloud Enterprise Platform
CUPPS Platform
Operational Flight Planning
System
Operations Control Platform
Crew Management Platform
Product Maintenance System
Product Testing Platform
Load Planning
Load Planning Tool
Baggage Management
Baggage Tracking System
TrackBaggage
RedirectBaggage
ControlLoadProcess
PlanLoadProcess
ProvideLoadInformation
Ground Staff Management
Ressource Planning Tool
ManageRostering
PlanCrewDisposition
PlanShifts
ManageBaggageLoading
ManageBaggageUnloading
Station Management
Airport Management System
ProvideAirportInfrastructure
ManageAirportInformation
ManageRampActivities
ManageGroundHandling
ManagePassengerStreams
ManageLounges
ManageIrregulatories
Onstation
IssueVouchers
Passenger Check-in
Passenger and Baggage
Processing Application /
Depature Control System
CheckinPassenger
BoardPassenger
HandleWaitlist
AcceptLuggage
CheckTravelDocuments
Tracking Platform
Communication Platform
Cargo
Slot Manager
Operations Control System
Flight Planning Tool
Cabin Crew Support System
Flight Deck Support System
Onboard Communication
System
Crew Management System
CalculateFlightPlan
DistributeOperational
FlightPlan
ProvideCrewBriefing
ProvidePayloadAndFuel
ProvideNavigationAnd
FlightInformation
ManageCrewResources
CommunicateWithCrew
PrepareFlight
SupportPassengerOnboard
HandleFlightIrregularities
DispatchFlight&Crew
OptimizeFuel
ManageFlightPlan
CoordinateSlots
ProvideOnboard
Communication
ReportFlightAndIncidents
SignLoadSheet
Flight Support Platform
Notifying Service
Notify Service Disruption
Notify Service Fulfillment
Social Media Manager
Connect Social Media
Customer Data Manager
Maintain Customer Master
Data
Maintain Customer
Preferences
Customer Profile Analyzer
Analyze Customer
Relationships
Manage Customer Profiles
Marketing Project Manager
Manage Campaigns
Manage Sales Promotions
Personalized Offer Calculator
Provide Personalized Offers
Customer Feedback Managing
Tool
Manage Customer Feedback
Manage Customer Claims
Customer Survey Tool
Manage Customer Surveys
After Sales Handler
Manage After Sales
Miles Calculation Service
Earn Miles
Spend Miles
Customer Loyalty Manager
Manage Loyalty Account
Book Awards
Provide Partnership Accural
Maintenance
Product Maintenance
Application
Product/Service Testing
Product/Service
Maintenance
Product/Service Monitoring
Maintenance planning
Forwarding
Cargo Forwarding System
Recieve shipment
Handover shipment
Messaging from/to
forwarder
Tracking & Tracing
Communication platfrom
Customer Relationship
Management System
Carying
Cargo Control System
Recieve shipment
Handover shipment
Messaging from/to
forwarder
Tracking & Tracing
Warehouse Management
System
Store freight
Collect freight
Planning capacity
Warehouse reporting
Sales Management System
DefineSalesChannel
Strategy
ManageSalesChannel
ReportSalesAgentStatistics
ManageSalesAgents
ManageSalesAccounts
Common Use Passenger
Processing System (CUPPS)-
Platform
Tracking Platform
Cloud Enterprise Platform
Communication und Messaging
Platform

Agenda
 Vision and Team
 The Meta model
 Domain overview
 Next Steps

Example: Ground Ops Business Capabilities
Load Planning
Passenger Check-in
ControlLoadProcess
CheckinPassenger
PlanLoadProcess
BoardPassenger
HandleWaitlist
AcceptBaggage
IssueVouchers
Station Management
ManageLounges
ManageIrregularitiesOnSta
tion
Baggage Management
TrackBaggage
RedirectBaggage
ReconcileBaggage
ManageRostering
PlanStaffDisposition
PlanShifts
Airport Infrastructure

Example: Ground Ops Applications
Baggage Processing System
Load Planning
Load Planning Tool
Baggage Management
Baggage Tracking System
TrackBaggage
RedirectBaggage
ControlLoadProcess
PlanLoadProcess
Ressource Planning Tool
ManageRostering
PlanCrewDisposition
PlanShifts
Station Management
Airport Management System
ManageLounges
ManageIrregulatoriesOnstat
ion
IssueVouchers
Passenger Check-in
Passenger and Depature
Control System
CheckinPassenger
BoardPassenger
HandleWaitlist
AcceptLuggage

Example: Ground Ops Technology
TTY
Ressource
Planning
Tool
ACARS E-Mail
Passenger and Baggage
Processing Application /
Departure Control System
Baggage Tracking Application
Load
Planning
Tool
Airport
Management
System
Airline
Management
System
Common Enterprise Software Plattform or Cloud Enterprise Plattform
Communication and Messaging Platform
Common Use Passenger Processing
System (CUPPS)- Platform
Tracking Platform

Example: Ground Ops Data
1 n
1 1
n m
Operations
Operating Areacarriescurrent
assignedto
Baggage
Freight
Flight
AircraftFleet
Seat Map
Seat
Crew Rotation
Passenger/
Freigt Op
Aircraft Op
Gate Ramp
Disposition
Cargo/Mail
Freight
Document
Load
Document

Agenda
 Vision and Team
 The Meta model
 Domain overview
 Next Steps

We have two main contacts for this project...
Dr. Eldar Sultanow
Lead Consultant
Capgemini Nürnberg
Eldar.Sultanow@capgemini.com
Dr. Carsten Brockmann (Coordinator)
Lead Consultant
Capgemini Berlin
Carsten.brockmann@capgemini.com

Lufthansa Reference Architecture for the OpenGroup

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