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Intelligent process automation maximizing business
1.
CW IN CAPGEMINI WEEK OF INNOVATION NETWORKS Intelligent Process
Automation(IPA) – Maximizing Business Value Kaustav Dutta Kolkata Sep 26, 2018
2.
Presentation Title |
Author | Date © 2018 Capgemini. All rights reserved. 2 Context Best Practices for IPA IPA Framework Approach for IPA Agenda Case Study
3.
Presentation Title |
Author | Date © 2018 Capgemini. All rights reserved. 3IPA – Maximizing Business Value | Kaustav Dutta | 26 Sep 2018 © 2018 Capgemini. All rights reserved. CxOs are exploring for smarter technologies to meet their top business priorities of 2018 and beyond Agile & Efficient Processes Business ValueCost 98% of the COO believes Cost Reduction as a permanent task - Sustainability not yet satisfying 73% of COOs confirmed Business Process Automation is a key enabler of Operational Excellence Strategies of CTOs now include leveraging of smarter technologies to become smarter enterprises 47% of CxOs believe harnessing emerging technologies can help rise up the value chain Enterprises in financial markets are challenged with ever increasing cost reduction, faster time to market and focusing on value based work
4.
Presentation Title |
Author | Date © 2018 Capgemini. All rights reserved. 4IPA – Maximizing Business Value | Kaustav Dutta | 26 Sep 2018 © 2018 Capgemini. All rights reserved. Forrester predicts Intelligent Process Automation using AI will reach $48.5 Billion by 2021 Technology Spending (in Billions) Smarter business applications with embedded AI to disrupt jobs in management and professional categories
5.
Presentation Title |
Author | Date © 2018 Capgemini. All rights reserved. 5IPA – Maximizing Business Value | Kaustav Dutta | 26 Sep 2018 © 2018 Capgemini. All rights reserved. The Spectrum Of Smart Process Automation – An Incremental Journey Attended Automation PotentialBusinessValue Automated Macros : ✓ Simple tools build to automate siloed tasks Process Automation(PA) Evolution Unattended Automation PA 2.0 PA 1.0 PA 3.0 PA 2.1 PA 2.2 Business Value : ✓ Low to medium productivity gains ✓ Partial automation ✓ Availability limited to operator’s work hours Attended PA Bots : ✓ Software robots mimicking human actions/rule based tasks and residing on agents desktop. Business Value : ✓ Medium to high productivity gain ✓ Partial/full automation of tasks ✓ Secure and sophisticated ✓ Requires human interaction ✓ Availability limited to operator’s work hours Unattended Bots: ✓ Software robots mimicking human actions/rule based tasks deployed on a “Control Center” /”Automation Hub” Business Value : ✓ High productivity gain ✓ 100% automation of all tasks ✓ Secure ,sophisticated and scalable ✓ Improved control and monitoring ✓ No human intervention required ✓ 24*7 available Unattended AutomationIntelligent & Cognitive Bots ✓ Smart software bot that mimics human brain by applying machine learning, natural language processing and pattern recognition algorithms Business Value : ✓ Significantly high productivity gain through 100% intelligent automation ✓ Secure and scalable ✓ Improved control and monitoring ✓ 24*7 available ✓ Intelligent decision making ✓ Can be trained to handle unstructured inputs Focus Area for 2018 and Beyond “By 2021, 72% of customer interactions will be with smart processes” Smarter technologies have enabled organizations to reap significant business value in an incremental way
6.
Presentation Title |
Author | Date © 2018 Capgemini. All rights reserved. 6IPA – Maximizing Business Value | Kaustav Dutta | 26 Sep 2018 © 2018 Capgemini. All rights reserved. Capgemini’s Intelligent Process Automation (CIPA) Framework promises to deliver CxOs aspirations 1 2 3 Identify Standardize, Eliminate & Optimize Automate Smart Processes Processes CIPA provides a structured end to end methodology to usher in the intelligent business process automation in any enterprise 1. Identify ✓ Create a process catalogue aligned with business priorities ✓ Align identified processes with functional/work patterns ✓ Define business case driven implementation roadmap ✓ Establish Automation Core team 2. Standardize, Eliminate & Optimize ✓ Harmonize processes that support similar functional/work patterns ✓ Identify and eliminate waste for quick wins ✓ Optimize sub-optimal processes ✓ Optimize processes based on futuristic technology 3. Automate ✓ Progressively automate processes with best fit solutions & technology (pure RPA → intelligent RPA → Cognitive solutions) ✓ Integrate automated solutions to digitize end to end ✓ Build reusable automation assets Iterate
7.
Presentation Title |
Author | Date © 2018 Capgemini. All rights reserved. 7IPA – Maximizing Business Value | Kaustav Dutta | 26 Sep 2018 © 2018 Capgemini. All rights reserved. Success of process automation lies in leveraging the industry best practices Intelligent Process Automation Technology Governance InnovationChange Management Technology ✓ Choose the right technology for the right business problem. ✓ Integrate multiple technology stacks to bring end to end automation ✓ Break the myth – One platform for all automation needs ✓ Choose platforms with integrates well with existing IT ecosystem ✓ Build reusable automation solutions Governance ✓ Define business participation, steer and sponsorship ✓ Define KPIs to measure business value through automation ✓ Centralize automation Centre of Excellence ✓ Unify technology islands ✓ Break functional siloes Change Management ✓ Drive adoption through workforce transformation and not replacement ✓ Drive satisfaction surveys to collate feedback ✓ Train users on the new work environment ✓ Communicate and collaborate Innovation ✓ Encourage automation thought leadership and workshops ✓ Assimilate and improve from outside-in- views ✓ Investigate revenue generation avenues from automated solutions ✓ Design futuristic processes with a digital mindset ✓ Start small with pilots and industrialize
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Author | Date © 2018 Capgemini. All rights reserved. 8IPA – Maximizing Business Value | Kaustav Dutta | 26 Sep 2018 © 2018 Capgemini. All rights reserved. Europe’s largest post trade settlement firm achieved significant FTE gains using intelligent process automation – A case study Client ▪ Identify: ✓ Funds Approvals ✓ Core and extended teams setup ✓ Automation Factory setup ▪ Standardize , Eliminate and Optimize ✓ 4 % FTE gain over 6 sprints. 18 processes considered. Baseline FTE of 50. ▪ Automate: ✓ 65% FTE gain for 1 fully automated process end to end. Baseline FTE 12. In summary : Till Aug 2018 – A total savings of 10 FTE so far. Program is in progress Benefits ▪ Capgemini applied the CIPA framework to deliver the aspirations of the COO. Key deliverables in each phase included the following: ▪ Identify : ✓ A concrete catalogue of headcount intensive processes across enterprise ✓ Potential business case across each service line ✓ Agile Implementation roadmap ▪ Standardize , Eliminate and Optimize ✓ Approved list of Standardized , Harmonized, Leaner and Streamlined processes ▪ Automate: ✓ Used various technologies like ML ,Cognitive Services ,RPA, iBPM, API to implement end to end process automation. Approach The COO was challenged with a massive cost reduction based on the following key objectives ✓ Achieve 30% FTE gain in 2018 across all 10 business service lines (200+ processes, 1200FTE team) ✓ Maintain same quality of work as today(~95% & above) ✓ Eliminate optimize only within accepted risk appetite ✓ Eliminate operational risks by limiting usage of tactical tools and manual interventions. Challenges One of the financial industry’s trusted provider of post-trade services. They provide settlement, safekeeping and servicing of domestic and cross-border securities transactions, from bonds, equities and derivatives to investment funds. The organization has a mammoth 1200FTE (and increasing!) Business Operations team spread across Belgium, Hong Kong and Poland
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Author | Date © 2018 Capgemini. All rights reserved. This message contains information that may be privileged or confidential and is the property of the Capgemini Group. Copyright © 2018 Capgemini. All rights reserved. A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion. About Capgemini Learn more about us at www.capgemini.com
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