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Marketing
the Mobile Part
of Your Library
Bohyun Kim
Digital Access Librarian, Florida International University Medical Library
Slides: http://slideshare.net/bohyunkim
http://bohyunkim.net/blog | Twitter: @bohyunkim
Handheld Librarian Online Conference VII
August 15, 2012
Marketing




Flickr http://www.flickr.com/photos/ferret111/5571051621
A step extra but essential
•   Awareness
•   Message (Brand)
•   User experience
•   Patron satisfaction
•   Customer loyalty
Awareness




http://expressiol.blogspot.com/2011/02/future-starbucks-menu-interface.html
What is available?




  http://www.cspinet.org/menulabeling/boards.html
Brand and Message
Brand and Message
More examples
• Apple, Think outside of a box.
• AT&T, The world’s networking company.
• DuPont, The miracles of science.
• IBM, Solutions for a small planet.
• Intel, Intel Inside.
• L’Oreal, Because I’m worth it.
• Nike, Just do it.
• Publix, Where shopping is pleasure.
• Subway, Eat fresh.
• Toyota, Get the feeling.
• VISA, It’s everywhere you want to be.
What is your library’s message?
• Boston Public Library
  : BPL - What do you want to know?
• University of Florida - Borland Library,
  : Opening the door to knowledge
• New Castle Public Library
  : Promoting lifelong learning for persons of all ages
• Cambridge University Business School - Judge Library
  : We don’t just stamp your books.
• Santa Barbara City College - Luria Library
  : Explore. Learn. Grow.
What does your library space say
to your patrons?




        Image from : http://library.fiu.edu and http://anneknock.com/tag/libraries/
Library entrance


                   Engineering Library at
                   University of
                   Nevada, Reno. Images
                   from the presentation by
                   Bohyun Kim, Tod
                   Colegrove, Jason Clark at
                   ALA
                   2012.http://www.slidesh
                   are.net/bohyunkim/i-can-
                   do-it-all-by-mysef-
                   exploring-new-roles-for-
                   libraries-and-mediating-
                   technologies-in-
                   addressing-the-diy-
                   mindset-of-library-
                   patrons
One of the coolest library
buildings…
I would have never known…
Mobile part of your library
• Mobile e-readers
• Mobile e-books
• Mobile devices
  (e.g. Flip camera, iPod touch, laptop, etc.)
• Mobile resources (Part of your library collection)
• Mobile services (e.g. Facebook, SMS reference, etc.)
• Mobile website
What not show what you got?




Florida International University Green Library
This is good but…
This is better.




          Howe Library http://www.vnews.com/08062010/6903185.htm
Making e-books visible




                    Florida International University
                    Green Library.
                    Images from Bohyun Kim, “Making
                    Library e-Books on the e-Book
                    Reader Visible,” ACRL TechConnect
                    Blog, http://acrl.ala.org/techconne
                    ct/?p=498
Intrigue!




Scottsdale Public Library – Images from Aimee Fifarek and Ann Porter’s presentation:
http://connect.ala.org/node/176080
Draw attention




Scottsdale Public Library – Images from Aimee Fifarek and Ann Porter’s presentation:
http://connect.ala.org/node/176080
A successful program can be your
best marketing.




NCSU Libraries – Image from Anne Burke’s presentation
http://connect.ala.org/node/176080
QR Code Booklet




                  Images from
                  Benjamin Rawlins’
                  presentation
                  “Mobile Services &
                  QR Codes” :
                  http://prezi.com/9ah
                  hooyfoide/mobile-
                  services-and-qr-
                  codes/
Mobile databases explained
in paper




                        Images from
                        Benjamin Rawlins’
                        presentation
                        “Mobile Services &
                        QR Codes” :
                        http://prezi.com/9ah
                        hooyfoide/mobile-
                        services-and-qr-
                        codes/
Advertise where patrons are.




                     Florida International University
                     Medical Library
Engage!




Florida International University Medical Library
Florida International University
Medical Library

                                          Visibility




                                   Boise State University LibGuides
                                   http://guides.boisestate.edu/content.php?pid=14162
                                   2&sid=1552856
Utilize the physical space




Miami University Library, OH.
http://www.epic-business.com/qr-code-use-miami-university/

Kansas State University Library.https://blogs.k-state.edu/it-
news/2011/05/10/qr-codes-free-tools-quick-access-to-all-kinds-of-data/
What about this?

 “All our mobile stuff is listed
on the library mobile website!”
How discoverable is
your library’s mobile website?




Flickr http://www.flickr.com/photos/vshioshvili/6052840960/
?
Picking the right tool
& Using it appropriately
             Flickr http://www.flickr.com/photos/39718079@N00/261054170/lightbox/
References
• Anne Burke, “Demystifying the Library with Game-Based Mobile Learning,” ACRL
  TechConnect Blog, July 30, 2012. http://acrl.ala.org/techconnect/?p=1418.
• Benjamin Rawlins, “Mobile Services & QR Codes,”
  http://prezi.com/9ahhooyfoide/mobile-services-and-qr-codes/
• Bohyun Kim, “Afraid of Marketing? How About a Tagline?,” Library Hat, Jan. 27, 2011.
• Bohyun Kim, “Making Library e-Books on the e-Book Reader Visible,” ACRL
  TechConnect Blog, March 21, 2012. http://acrl.ala.org/techconnect/?p=498.
• “Library Taglines,” Getting Attention, http://gettingattention.org/nonprofit-
  taglines/database/library_taglines.html?order=field_tagline_value&sort=desc.
• Gimme. http://gimme.scottsdalelibrary.org/
• “Presentations at LITA Mobile Computing IG meeting at ALA 2012 Annual
  Conference,” ALA Connect. (Includes presentations about NCSU Libraries’ Scavenger
  Hunt and Gimme app from the Scottsdale Public Library)
  http://connect.ala.org/node/176080
• FIU Medical Library, Facebook. http://facebook.com/fiumedlib.
*** See other references in the slides.
Questions?

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Marketing the Mobile Part of Your Library

  • 1. Marketing the Mobile Part of Your Library Bohyun Kim Digital Access Librarian, Florida International University Medical Library Slides: http://slideshare.net/bohyunkim http://bohyunkim.net/blog | Twitter: @bohyunkim Handheld Librarian Online Conference VII August 15, 2012
  • 3. A step extra but essential • Awareness • Message (Brand) • User experience • Patron satisfaction • Customer loyalty
  • 5. What is available? http://www.cspinet.org/menulabeling/boards.html
  • 8. More examples • Apple, Think outside of a box. • AT&T, The world’s networking company. • DuPont, The miracles of science. • IBM, Solutions for a small planet. • Intel, Intel Inside. • L’Oreal, Because I’m worth it. • Nike, Just do it. • Publix, Where shopping is pleasure. • Subway, Eat fresh. • Toyota, Get the feeling. • VISA, It’s everywhere you want to be.
  • 9. What is your library’s message? • Boston Public Library : BPL - What do you want to know? • University of Florida - Borland Library, : Opening the door to knowledge • New Castle Public Library : Promoting lifelong learning for persons of all ages • Cambridge University Business School - Judge Library : We don’t just stamp your books. • Santa Barbara City College - Luria Library : Explore. Learn. Grow.
  • 10. What does your library space say to your patrons? Image from : http://library.fiu.edu and http://anneknock.com/tag/libraries/
  • 11. Library entrance Engineering Library at University of Nevada, Reno. Images from the presentation by Bohyun Kim, Tod Colegrove, Jason Clark at ALA 2012.http://www.slidesh are.net/bohyunkim/i-can- do-it-all-by-mysef- exploring-new-roles-for- libraries-and-mediating- technologies-in- addressing-the-diy- mindset-of-library- patrons
  • 12. One of the coolest library buildings…
  • 13. I would have never known…
  • 14. Mobile part of your library • Mobile e-readers • Mobile e-books • Mobile devices (e.g. Flip camera, iPod touch, laptop, etc.) • Mobile resources (Part of your library collection) • Mobile services (e.g. Facebook, SMS reference, etc.) • Mobile website
  • 15. What not show what you got? Florida International University Green Library
  • 16. This is good but…
  • 17. This is better. Howe Library http://www.vnews.com/08062010/6903185.htm
  • 18. Making e-books visible Florida International University Green Library. Images from Bohyun Kim, “Making Library e-Books on the e-Book Reader Visible,” ACRL TechConnect Blog, http://acrl.ala.org/techconne ct/?p=498
  • 19. Intrigue! Scottsdale Public Library – Images from Aimee Fifarek and Ann Porter’s presentation: http://connect.ala.org/node/176080
  • 20. Draw attention Scottsdale Public Library – Images from Aimee Fifarek and Ann Porter’s presentation: http://connect.ala.org/node/176080
  • 21. A successful program can be your best marketing. NCSU Libraries – Image from Anne Burke’s presentation http://connect.ala.org/node/176080
  • 22. QR Code Booklet Images from Benjamin Rawlins’ presentation “Mobile Services & QR Codes” : http://prezi.com/9ah hooyfoide/mobile- services-and-qr- codes/
  • 23. Mobile databases explained in paper Images from Benjamin Rawlins’ presentation “Mobile Services & QR Codes” : http://prezi.com/9ah hooyfoide/mobile- services-and-qr- codes/
  • 24. Advertise where patrons are. Florida International University Medical Library
  • 26. Florida International University Medical Library Visibility Boise State University LibGuides http://guides.boisestate.edu/content.php?pid=14162 2&sid=1552856
  • 27. Utilize the physical space Miami University Library, OH. http://www.epic-business.com/qr-code-use-miami-university/ Kansas State University Library.https://blogs.k-state.edu/it- news/2011/05/10/qr-codes-free-tools-quick-access-to-all-kinds-of-data/
  • 28. What about this? “All our mobile stuff is listed on the library mobile website!”
  • 29. How discoverable is your library’s mobile website? Flickr http://www.flickr.com/photos/vshioshvili/6052840960/
  • 30.
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  • 51. Picking the right tool & Using it appropriately Flickr http://www.flickr.com/photos/39718079@N00/261054170/lightbox/
  • 52. References • Anne Burke, “Demystifying the Library with Game-Based Mobile Learning,” ACRL TechConnect Blog, July 30, 2012. http://acrl.ala.org/techconnect/?p=1418. • Benjamin Rawlins, “Mobile Services & QR Codes,” http://prezi.com/9ahhooyfoide/mobile-services-and-qr-codes/ • Bohyun Kim, “Afraid of Marketing? How About a Tagline?,” Library Hat, Jan. 27, 2011. • Bohyun Kim, “Making Library e-Books on the e-Book Reader Visible,” ACRL TechConnect Blog, March 21, 2012. http://acrl.ala.org/techconnect/?p=498. • “Library Taglines,” Getting Attention, http://gettingattention.org/nonprofit- taglines/database/library_taglines.html?order=field_tagline_value&sort=desc. • Gimme. http://gimme.scottsdalelibrary.org/ • “Presentations at LITA Mobile Computing IG meeting at ALA 2012 Annual Conference,” ALA Connect. (Includes presentations about NCSU Libraries’ Scavenger Hunt and Gimme app from the Scottsdale Public Library) http://connect.ala.org/node/176080 • FIU Medical Library, Facebook. http://facebook.com/fiumedlib. *** See other references in the slides.