Drafting a detailed business case is an effective way to get the approval and support of senior management to implement new initiatives and purchase new software. Join this session with Karel vanBeekom, IT manager at Justworks, for a first-hand account about the benefits of SaaS Operations tools and how to write a business proposal that will justify a purchase to higher-ups from an experienced IT leader.
21. #SaaSOps
ISAAC OATES
CEO and Founder
DAVID FEINBERG
VP, Risk & Insurance Programs
MIKE GRETEN
SVP, Finance and CFO
CAMILLA VELASQUEZ
SVP, Marketing
JASON WHITMAN
VP, Customer Success
MARIO SPRINGER
VP & General Counsel, Legal
ROBERT LOPEZ
SVP, Sales
Experienced Leadership
22. #SaaSOps
A History of Growth
2015
Series B – $13M
Aetna launches
40+ employees
2014
Series A – $6M
Market launch
20+ employees
Isaac codes first
version of
Justworks
2012 2016
Series C – $33M
Benefits Center
launches
120+ employees
2013
Seed – $200K
First employees start
2017
Certified as CPEO by
IRS
DC & Boston launch
240+ employees
2018
Series D $40M
LA & Dallas/Austin launch
415+ employees
24. #SaaSOps
Designed to Make Employers
and Employees Happy
EMPLOYERS EMPLOYEES
We make it easy to take
care of your team.
It’s easy to say “yes” to
your dream job.
25. #SaaSOps
Best of Both Worlds
Justworks Legacy PEOs Modern HR SaaS
All-in-one solution, including
compliance support
Yes Yes No
Rich benefits plans Yes Yes No
Tech-forward platform Yes No Yes
Seamless self-onboarding for
employees
Yes No Yes
24/7 support Yes No No
Agile, customer-driven product
development
Yes No Yes
34. #SaaSOps
Scaling IT against a scaling company
How long does it take to configure someone’s accounts manually?
How often is IT asked to action on a security event or audit?
How many errors does the average person make per hour when performing repetitive
tasks?
How many people’s bosses or executives expect them to drop what they’re doing
whenever there’s a perceived ‘emergency’?
How long does it take to configure someone’s accounts manually?
How many well-rested, work/life balanced humans does it take to manage all the
requests IT teams field?
52. #SaaSOps
● Slips and Lapses – made inadvertently
by experienced operators during routine
tasks;
● Mistakes – decisions subsequently found
to be wrong, though the maker believed
them to be correct at the time; and
● Violations – deliberate deviations from
rules
Active Errors
53. #SaaSOps
● Job – distractions, lack of time,
inadequate procedures, poor lighting or
extremes of temperature;
● Human – physical ability, competency,
fatigue, stress or drugs;
● Organisational – work pressure, long
hours or insufficient supervision; and
● Plant and equipment – poor equipment
design or workplace layout.
Latent Errors
81. #SaaSOps
● 75% finish their work faster when
multitasking
● 48% feel multitasking disrupts short
term memory
● 38% say multitasking increases their
stress level
● 32% admit to making more mistakes
when multitasking