An overview of Research and Consulting options at Best Practices, LLC.

1. Research & Consulting
Best Practices, LLC
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2. Best Practices, LLC: Who We Are
At BPLLC, our strong, specialized industry background combines with broad
operational area experience to provide clients the ideal problem-solving perspective
Medical Affairs Competitive Intelligence
-Thought Leader Services -Rapid Response Programs
-Medical Education
-Scientific Publications -Structure & Alignment
-Medical Information/Communication -Strategic Insights
-Health Economics/Outcomes -Maintaining legal & Ethical Standards
-Scientific/Medical Liaison -Contracting Vendor/Outsourcing
-Data Management & Biostatistics -Resource & Budget
-Clinical Operations & Trial Support -Training & Data Collection
Sales Leadership Product Leadership
-Sales Force Effectiveness -Brand Team Governance & Structure
-Sales Manager Productivity -Product Planning & Forecasting
-Sales Training -Product Marketing & Innovation
-Sales Force Structures -Product Staffing & Support
-Evolving Sales Models -Brand Team Leadership & Management
-Sales Incentives -Brand Team Performance Metrics
-Market Entry & Managed Markets -Life Cycle Management
Medical Device Pharmaceutical Biotech
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3. Best Practices, LLC: Whom We Serve
Our clients include up-and-coming biotechs in addition to all of the top
50 pharma companies, including:
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4. Best Practices, LLC: What We Offer
Our diversity of offerings allows business leaders to select precisely the tools
needed to succeed
Research and
Consulting
Benchmark
Channels
Reports
Pharmaceutical, Best Practice
Biotech, and Database
Medical Device
Expertise Best Practices
Excellence
Services
Research and
Advisory
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5. A Closer Look: Research & Consulting Capabilities
Research and
Consulting Best Practices, LLC's Research & Consulting Services
Channels Benchmark Reports is an innovative research, benchmarking and
Pharmaceutical,
Biotech, and
Best Practice
Database
networking service for business executives.
Medical Device
Expertise Best Practices
Excellence
Services
Research and
Advisory
For nearly two decades, we have worked within the our
focus industries to promote top-line revenue growth,
cost reduction and creative problem-solving.
We offer unparalleled opportunities to:
• Collaborate with like-minded business leaders
within the health sector
• Target research into vital areas of specific
industries
• Participate in and access member-driven, RAS-
directed primary research
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6. Project Overview and Methodology
Best Practices, LLC helps companies accomplish the needs of its research by
benchmarking industry-leading pharma and biotech companies with the following
approach:
• Assess resources, processes or deliverables of a given functional area across the
industry to help client optimize its organization for efficiency and effectiveness
Scope
• Capture the “What”: Internet survey gathers quantitative data on systems,
structure and resources to identify the most effective companies
• Understand the “Why”: We discover the practices behind those results through
Approach benchmarking interviews with key
• Benchmarking Report: Detailed and prioritized best practices; focus on
implementation and actionable steps
• Executive Presentation: Most important insights distilled and conveyed in on-
Deliverables site discussion of findings.
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7. We Start Broad to Find Out How Others Solve Problems
By gathering insights from benchmark partners worldwide, we distill the very best of
the best methods to develop an “Integrated Best Practice System” for our clients
Integrated Best Practice
Harvest Practices
Study Relevant
Companies
System
Clarify Key
Prioritize
Findings
Best of
Best
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8. Our Service Crafts a Timeline Specific to Your Needs
Our research findings typically depict the 3-5 year future horizon that large
corporations require to implement complex programs with extended learning curves.
Year 1
Q2: Integrate & Absorb
Q1: Study Q3: Plan Q4: Budget
Insights
Year 2
Q5-Q6: Pilot Q7-Q8: Roll out
Year 3
Q9-Q11: Refine Q12: Begin to Master
Year 4+
Q13-Q14: Complete Mastery Q15 & Beyond: Field Leadership
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9. Depth of Access Provides Highest-Quality Data
With deep access into management ranks of leading companies, we rapidly secure
valuable participation and insights from the most qualified leaders.
• Our “Secret Weapon”: Contacts information for
Proprietary
more than 250,000 executive contacts among
CRM Database
focus companies.
High-Impact • We leverage technology to identify the
Targeting most accomplished leaders to whom we
should reach out
• Our compelling research process
Effective secures the interest and participation
Recruiting of these individuals
Breadth of Results for
Analysis
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10. Our Method and Design Provide Best Results
BPLLC’s survey instrument and expertise allows for rapid capture of accurate, detailed
metrics from the optimal benchmark class.
Online Survey • Our internet technology simplifies participant
Tool experience and generates faster results
Expert
Questionnaire • We focus on design to generate
the most accurate metrics
Design
Probing • Rigorous, detailed analysis identifies
Analysis benchmark data and insights.
Technological Capability: >500 Segment %Filled Avg. #
by date open/recruiter Perce nt of positions fille d by target date vs.
More than 70% of respondents in the >500 segment rated their technological Number of ope n reqs per recruite r
capability as high. Benchmark partners use both in-house and external systems
to increase process automation. Furthermore, partners credit rob ust and
75%
80%
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10 100%
y = -0.0016x + 0.7965
Compelling
Percent of positions filled by
integrated technological systems for increased staffing process efficiency, 84% 12 90%
90% 20 80% R2 = 0.083
especially through minimization and possible elimination of maintaining paper
80% 20 70%
records.
target date
Presentation of Trends
50% 20 60%
80% 22 50%
70% 22 40%
What is the level of technology integration/operational 50% 22 30%
capability in your staffing process? 90% 23 20%
75% 25 10%
and Takeaways
Little or no capability 80% 25 0%
75% 30
3% 0 20 40 60 80 100 120 140
90% 30
Some capability Average number of open reqs
58% 35
26% 75% 35
85% 35
85% 40
High level of capability 60% 40
95% 50
71% 65% 50
60% 75
60% 120
®
Copyright  Best Practices®, LLC
Practices® 20 B S P A T E , LLC
E T R C IC S
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11. Additional Client Research Resources
We provide a comprehensive view of structures, staffing and best practices from
competitors and other world-class organizations. In addition to initial research from past
BPLLC work and secondary sources, projects may include:
Benchmark Interviews follow a client-approved, customized guide through which
trained researchers collect detailed insights and winning approaches from executives and
managers at world-class companies
Benchmark Surveys provide quantitative metrics that identify best-in-class
companies and allow for performance gap analysis
Site Visits allow for firsthand observations of practices at world-class companies,
providing highly-detailed process information
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12. What Results Can BPLLC Achieve?
Our clients achieve marked results when implementing our recommendations and
research. Here are some examples of how we have helped:
Client reorganized, Group became
Identified placing function mainstay in
Refined misplaced CI under Strategic strategic
function in Top-10 Planning with discussions, with C-
Structure Pharma Company senior-level Suite
oversight representation
Data bolstered
Established staffing
Improved Functional areas
deemed too large
and efficiency
defense of staffing
levels for targeted
metrics via peer
Practices by parent company
benchmarking
reduction areas,
preserving jobs
Obtained $10M in
Efforts to globally
Increased launch new
additional
resources,
Client revenue grew
61% in the following
products
Resources underfunded
identified needed two years
marketing activities
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13. Why World-Class Companies Choose Us:
Comprehensive Vision
• “The Best Practices research team was able to conduct this important field
research rapidly and with true global reach. The insights and findings will
help us to focus and accelerate our performance management systems that
are so important to sales excellence.“
– Vice President, Sales & Marketing, AstraZeneca
Fast Turnaround
• “I thought your material was very thorough and effective. It was very well
done, especially given the short turnaround time.”
– Director, Marketing Research, Bayer Pharmaceuticals
Connectivity
• “Best Practices provides access to a network of high-level benchmarking
and performance improvement professionals, representing a virtual Who's
Who of elite Fortune 500 companies.”
– Senior Program Director, SCT
Actionable Insights
• “The Best Practices team really helped me pioneer this market. The
benchmarking research you performed for me delivered detailed, actionable
insights. Your work was stellar!”
-Manager, Business Development for GlaxoSmithKline Managed Markets
Division
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14. Contact Us: Research & Consulting Services
Executives at all of the top 50 global pharmaceutical companies
and many other industry leaders turn to Best Practices, LLC for
insightful, actionable solutions based on our analysis.
Let our researchers uncover the next great insights for you!
Marty Daniel
Client Services Manager
Best Practices, LLC
919-767-9223
mdaniel@best-in-class.com
www.best-in-class.com
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