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Apósas váriasatividadesrealizadase de acordocom as Temáticaslecionadas,nestaUFCD“Comunicação
interpessoale assertividade”, elabore umguiãoque simuleumdiálogoentre umvendedore umcliente,
onde sejapossível evidenciaraassertividadedovendedor.
Deve fazero enquadramentododiálogo(que tipode atendimentoestáaserrealizadoespecificadoo
espaço) e identificaraspersonagens.
A avaliaçãoteráem contaa capacidade de simulaçãode umasituaçãoe a aplicaçãodas técnicasde
comportamentosassertivos.
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ANO LETIVO 2016/2017
TURMA: CEF –1º ano – Técnicas de Atendimento
Operador(a) de distribuição – Comunicação
Interpessoal e assertividade - UFCD - 5440
Trabalho de avaliação
09/05/2017
Nome: N:
Prof.ª: Anabela Cordeiro
Desenvolvimento da assertividade

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