Day One slides

Asurion_Internal_Use_Only
CORPORATE PPT TEMPLATE –
INTERNAL USE
09.10.14

Fast Facts
• Tablets are most likely to be damaged around back to school time
• Washing machines, dryers and dishwashers are more likely to break in January, followed by July and
November
• What do oven ranges and cameras have in common? They are more likely to break around the holidays
• Asurion sees 109% claims spike in video gaming systems over the holidays (November through January)
• Average time for gaming consoles to fail: Between 21-22 months after purchase
Today’s agenda
• Welcome
• Administrative items
• Our Company
• Our Culture
• Need to Know / How do I..?
• What’s Next?
• Natural Disaster, Fire, and Flood
• Care of Self or a Family Member
• Transitional Housing
• Relocation of Children
• Emergency Travel
• Funeral Expenses
• In-Home Care of Family Member
• Non-Reimbursable Medical Expenses
• Essential Life Expenses
• Death of a Spouse/Domestic Partner
Eligible Events
In today’s session, you’ll learn more about our company,
our culture and some of the tools available to help you
be successful during your first 90 days. Ask questions,
engage in the process and get to know your colleagues.
Welcome to the team!

Welcome video
https://vimeo.com/album/3520004
password: asu1
2 minutes 7 seconds

Asurion_Internal_Use_Only
• Welcome
• Our Company
• Our Culture
• Need to Know / How do I..?
• What’s Next?

For the past 20 years, Asurion has helped people across the globe balance the
interdependency between life and technology. Today, as the industry-defining leader
of technology solutions, we ensure 280 million consumers’ devices and appliances
stay online and on the job in this fast moving, tech-driven world.
Asurion ensures technology and people are
harmonious. And your life is in balance.
We do so across the digitally connected
globe, by speaking six languages, and by
working across any device, platform or
provider.
We do this in 40 offices around the world, with
our global headquarters in Nashville, TN, our
Asia Pacific HQ in Hong Kong, and our
European HQ in London.

We’re a technology company; we help consumers to get the
most out of their technology and electronics. But we’re also an
amazing group of people, 15,000 strong. When you call us,
you’ll talk to people with patience and experience to genuinely
help. We understand what it’s like to have a cell phone fall in
the swimming pool or a hard drive crash on a term paper. We
replace. We fix. We find. We solve. We keep you in the game.
92% of customers rated Asurion
4 or 5 on a 5-star scale for
customer satisfaction
Asurion’s NPS score (72) ranks
among other highly regarding
companies including USAA (74),
Apple (71) and Costco (71)
Asurion mobile apps have an
average rating of 4.2 out of 5
stars

We’ve built a lot of things in the past 20 years.
The most important is trust.
Small group of
investors fund
purchase of a
business
Acquired Road
Rescue, Inc.
(Founded in
1987)
Acquired The
Merrimac
Group
(Founded in
1986)
Built
Technology
and Logistics
Center
Expanded
operations to
Asia
Merged with
Lockline and
Warranty
Corporation of
America
Combined with
National
Electronics
Warranty;
Expanded
operations to
Europe
Built first
iPhone
insurance
program
Acquired
technology
support
solutions
company,
Soluto
Introduced a
new Asurion
brand
Celebrated 20
years
1994 1995 1999 2002 2003 2006 2008 2010 2013 2014 2015

Our global presence…
Australia
Canada
China
France
Hong Kong
India
Israel
Japan
Mexico
Philippines
Singapore
South Korea
Taiwan
Thailand
United Kingdom
United States of America

Life’s Operating System video
password: asu1
3 minutes 4 seconds

Six principles define
the experience we
want to create for our
customers

We are the trusted partner to some of the biggest retailers, manufactures and service
providers in the world, including AT&T, China Mobile, DIRECTV, DoCoMo, KDDI,
Sprint, Target, Telus, Verizon Wireless and Walmart.
Together we offer best in class:
Device Protection
Coverage for loss, theft,
damage, and out of
warranty malfunction
Protection Apps
All-in-one phone and
data protection with easy
one-click access to live
support
Premier Support
Quick resolution to any
device issue or question
Electronics Protection
Coverage for computers,
laptops, tablets, gaming
consoles, televisions and
home phones of any age,
brand or size

We are the trusted partner to some of the biggest retailers, manufactures and service
providers in the world, including AT&T, China Mobile, DIRECTV, DoCoMo, KDDI,
Sprint, Target, Telus, Verizon Wireless and Walmart.
Together we offer best in class:
Device Protection
Coverage for loss, theft,
damage, and out of
warranty malfunction
Protection Apps
All-in-one phone and
data protection with easy
one-click access to live
support
Premier Support
Quick resolution to any
device issue or question
Electronics Protection
Coverage for computers,
laptops, tablets, gaming
consoles, televisions and
home phones of basically any
age, brand or size

We offer comprehensive mobile protection, which means customers get the most out
of their device, and they’re never without it for long. This includes:
Major savings on a
replacement device if
it’s lost, stolen, or
damaged
Next-day replacement
(typically)
Personal assistance to
help with any technical
issues and offer tips to
get the most out of the
device
Mobile app to locate
the phone, secure
privacy, improve battery
life, even restore
contacts and photos
Fast Facts
• 1 in 4 people will have their phone lost, stolen or damaged this year
• 80 million phones are lost, stolen or damaged each year, that’s 2 every second
• 80 % of claims happen within the first 12 months of owning a phone
• New Year’s is the most dangerous holiday for phones, with a 64% increase in claims
?
?
?
?

Filing a claim is quick and easy with Asurion care reps available 24/7/365
over the phone or online
3 51 2 4
Our customer care representatives are available to help complete your claim. Look in your
wireless company’s insurance brochure for the best number or online at www.asurion.com
By Phone
Online
Enter your
personal
information
Enter your
phone make
and model
Tells us where to
ship your phone
Pay your
deductible
Receive your
phone as
quickly as the
next day

AT&T Customer Video
password: asu1
1 minute 19 seconds

Backup
• Safe browsing
• App assist
• Antivirus
Secure
Locate
Support
• Cloud backup
• Transfer
• Access
• Locate
• Alarm
• Lock
• Erase
• Click-to-call
• Integrated device
diagnostics
• Self-help tools
Fast Facts
• 50 % of people lose or
misplace their device at least
once a month
• 53 % of people say they are
unaware of security software for
smartphones
• 96 % of all mobile devices have
no security software installed
• Asurion apps have been
downloaded over 16.6 million
times
• Over 17,000 app reviews with
an average rating of 4.2 out of 5
stars
• Apps are available in Android
and iOS app markets
Your
smartphone
is your
address
book, photo
album, and
connection
to the people
and places
that matter
most
?
?
?

Premier Support Solutions (PSS)
Aspires to be the most highly regarded global provider of technical solutions to ensure customers get the most out of
their device and all the technology they connect to it
Easy to use
• Click-to-Call and Click-to-Chat
• One call solves it all with no transfers
Knows me
• Intelligence through the data and platform
in order to personalize the experience
Surprises and delights me
• Industry leading 98% technician resolution
on the first call

PSS Features
Reactive Support
• Mobile Device Location
• Security
• Backup and Restore
Proactive Support
• Welcome email
• Personalized usage trends
• Trigger alerts
• Educational messages
Screen shots of proactive functionality

PSS Overview
password: asu1
2 minutes 33 seconds

From your Tablet to your Washing Machine
Asurion partners with leading retailers to
provide consumers with protection that saves
them time and money, both in-store and
online.
Customers can access support 24/7, 365
days a year via phone, chat, web or mobile
and receive real-time status updates on their
product throughout the claim.
Asurion’s service and replacement plans protect across a variety of product categories including:
Laptops/Computers – Tablets – TVs – Portable Consumer electronics (digital cameras, MP3
Players) – Home Office – Major appliances – Outdoor Power Equipment – Jewelry

Fast Facts
• Washing machines, dryers and dishwashers are more likely to break in January, followed by July and November
• Asurion sees 109 % claims spike in video gaming systems over the holidays (November through January)
Customer Satisfaction
Asurion repairs products from 1,000 different CE manufacturers. Each
year, Asurion completes:
• 1 million in-home repairs
• 1.5 million depot repairs
• 93% of Asurion’s in-home service is scheduled for next day service
• 92% of tablets are repaired/replaced in less than 3 days
• 55% of computer issues are resolved on the phone
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?

Retail video (Home Depot Product Protection)
password: asu1
1 minute 59 seconds

Protection Plan
• Upgrade to latest equipment
every 2 years
• Complete system coverage
• 24/7 phone support
• Fast and convenient service
• In 2014, the DirecTV team officially reached 10 million customers with 550,000 of those on the “whole home”
Premier Protection Plan.
• Asurion now covers more than 50% of DirecTV residential customers with the DirecTV Protection Plan (DPP)
and Protection Plan Premier (PPP) programs
• DirecTV has recognized Asurion as the model partnership by which all DirecTV vendors are measured, and
continues to be highly engaged and supportive of the program
• 3,800 agents – 19 million calls a year to support our DirecTV Protection Program subscribers
Protection Plan Premier
• Peace of mind for all your entertainment devices

DirecTV video
password: asu1
1 minute 10 seconds

Best-in-class Service Network and
Supply Chain
Asurion has an independent nationwide
network of more than 5,000 service providers,
12,000 trained repair technicians
and 33 domestic repair depots
Quality
< 2% defective returns
12-month warranty
Speed
Late-in-day cutoffs
99% next-day delivery
Same Device
85% same model
replaced
90%+ for iPhones
Packaging
OEM-like out-of-box
experience
Simplified cohesive
instructions

The Asurion Employee Experience: A User’s Guide
(Step through accompanying PDF)

Asurion Culture video
password: asu1
8 minutes 13 seconds

Fast Facts
November
The mission of Compassion Forward is to celebrate and encourage
community involvement, workforce investments and volunteerism by and
for Asurion employees.
The Compassion Fund
A tax exempt 501(c)(3) non-profit
organization dedicated to providing a
helping hand to team members in
times of need
Volunteerism
Asurion partners with
organizations that make a
significant impact in the
communities in which we live
and work
Corporate Giving
Asurion provides direct financial
support to chartable
organizations, including the
Compassion Fund, through
enterprise fundraisers

Fast Facts
November
The Compassion Fund has made over
1,300 grants to Asurion team members
totaling more than $2.1 million
*as of May 2015
Eligible Events

Fast Facts
November
Through Compassion Forward, Asurion supports team members who volunteer their time or talents to
charities that help build a strong workforce for the future.
We also support a number of organizations that align with our philanthropic mission through direct
monetary donation.

Certification
All employees are
required to complete
compliance courses
annually
Claims Guidelines
Employees love
Asurion’s products and
services too, but follow
specific rules to guard
against fraud
Code of Conduct
Provides a common set
of ethical standards that
guide our actions as we
conduct business
We take Ethicsseriously
Integrity Plus
There if you ever need it
to anonymously report
concerns

Benefits: Providers and Vendors
Medical, Disability and Leave
of Absence Prescription
Voluntary Products
Dental
Talk to a Doc 24/7
401(k)
Employee Discounts
Health and Dependent Care
Spending Accounts
Employee Assistance
Identity Theft
Life Insurance

PPO Health Saver Basic
Health Savings Account - Yes -
Incentives - Up to $1,000 -
Preventive Care $0 $0 $0
Primary Visit Copay $20 Ded & 20% Coins $30
Specialist Visit Copay $40 Ded & 20% Coins $50
Emergency Room $150 Ded & 20% Coins Ded & 30% Coins
Annual Deductible Max reached Individually Max reached as a Family Max reached Individually
Employee $750 $1,300 $2,000
Family $1,500 $2,600 $4,000
Coinsurance 10% 20% 30%
Employee Max $2,500 $3,000 $6,000
Family Max $5,000 $6,000 $12,000
Prescription Drugs Not subject to deductible Subject to deductible expt Prev May be subject to deductible
Generic $5 $5 $5
Preferred Brand 10% Coins (Max $75) Ded & 20% Coins (Max $75) Ded & 30% Coins
Non-Preferred Brand 10% Coins (Max $75) Ded & 20% Coins (Max $75) Ded & 30% Coins
Specialty 10% Coins (Max $100) Ded & 20% Coins (Max $100) Ded & 30% Coins
Medical Plan Comparison

Dental and Vision Plans
Dental Plan Core Coverage Buy-Up Option
Preventive 100% 100%
Basic 20% after deductible 20% after deductible
Major 50% after deductible 50% after deductible
Orthodontia Not covered $2000 limit for
adults and children
Annual Deductible $50 Individual / $150 Family $50 Individual / $150 Family
Annual Maximum Benefit $1000 $2500
Vision Plan Core Coverage Buy-Up Option
Eye Exam $15 $10
Frames $130 allowance
(every other calendar year)
$130 allowance
(every calendar year)

Making the Most of your Benefits
2015 Biometric Screening Information
A Biometric Screening can help you identify potential health risks and receive a 20% discount on your 2015 medical premiums. Remember,
your health results from the screening are private and confidential. The biometric screening includes a blood pressure check, cholesterol and
glucose blood test, and other physical measurements. You and your covered spouse/domestic partner, if you have one, must BOTH
participate to receive a 20% discount on your 2015 medical premiums. Call Quest Diagnostics at 1-844-598-7966 to get started.
Healthy Pregnancies, Healthy Babies (HPHB)
If you are a new mom or expecting, getting the most from your health insurance is more important than ever. From prenatal care to pediatric
visits and immunizations, let Cigna’s HPHB program help you every stop of the way. Call Cigna at 1-855-510-5165 and select Option 4 to
enroll.
If You Have Diabetes, We’ve Got You Covered
Livongo Health provides Asurion medical plan participants (and/or family members) who have diabetes or are pre diabetic with access to
Living Well with Diabetes, a diabetes management program, at no cost. Call 1-800-945-4355 to enroll.
401(k) Enrollment
Newly eligible plan participants will be automatically enrolled at a 3% employee deferral and the contributions will be directed to the
investment default option. To access your account online visit www.principal.com. When prompted, enter the plan's Contract / Plan ID
Number: 616230.
Health Saving Account (HSA)
If you contribute to your HSA, Asurion will match your contributions. You and your spouse can also earn incentives if your BMI < 30, or total
cholesterol <= 239, or blood pressure is <= 140/90. You can earn up to a maximum of $500 and if you have dependents covered under the
medial plan, you can earn up to a maximum of $1,000.

Critical Benefits Dates
Eligible Events
Website: https:// Asurion.Benefitsnow.com
Benefits Counselor: 877-304-0033
Enrollment Deadline:
30 days from date of hire
Medical, Prescription & Dental Coverage Begins:
1st of month following 60 days of employment

Payroll Action Items
Questions or Help: ADP portal www.portal.adp.com | MyHR ticket via Insite or www.AsurionBeyondWork.com
Or contact Employee Solutions at 866-678-5821 (M-F, 8:00am to 5:00pm CT)
 You will receive a welcome email from Payroll within 7 business days of hire with more information and
instructions to access to the ADP portal.
 Use the ADP portal to setup your tax withholdings and direct deposit.
 If you have tax forms that can not be completed on the ADP portal, submit to payroll by fax (615-985-0037)
or email (PayrollUS@asurion.com).
 Hourly employees: Verify your access to Kronos is working. If you have issues contact Asurion-
Kronos@asurion.com. Always ensure your time in Kronos is correct and approved after your last shift of
the payroll period.
 Verify your personal information in Workday prior to your first pay check.
 Verify all information on your first paycheck is correct (name, address, tax withholding)

Payroll FAQ
Other questions? ADP portal www.portal.adp.com | MyHR ticket via Insite or www.AsurionBeyondWork.com
Or contact Employee Solutions at 866-678-5821 (M-F, 8:00am to 5:00pm CT)
How do I print a copy of my pay check? Employees with
direct deposit or pay card will not receive printed statements.
Copies can be viewed and printed from the ADP portal.
How do I update my tax withholdings or bank account
information? Using the ADP Portal. Changes submitted by the
pay period end date will be processed on that pay period.
What if my check seems incorrect? Contact your manager
first. If changes are needed to your HR or Kronos data, your
manager may be able to submit these changes. If your manager
is not able to assist, submit a MyHR ticket or contact HR Shared
Services.
When are W2s available? W2s are available on the ADP
portal site immediately, so you do not need to wait for a hard copy.
Asurion mails W2s to the address you have on file no later than
January 31st.
When is pay day? Employees are paid biweekly every
other Friday. A Payroll Calendar is available on the ADP portal.
When will my direct deposit go into effect? Direct
deposit goes into effect on the first pay period the information
is entered as long as the information is entered before
Midnight EST on the day the period ends.
What if I don’t have a bank account? To avoid delays in
receiving physical checks, sign up for a Pay Card. See your
Payroll welcome email for more information. *Bank accounts
are required for Canadian employees.
When will I receive my pay? For direct deposit or pay
card, pay is received on pay day. If you choose to receive a
physical check and work at an Asurion office, checks are
available on pay day. For work at home, checks are mailed the
Wednesday before pay day, and timing is dependent upon the
United States Postal Service.

Payroll Calendar 2015
Pay Date
Payroll cutoff
Pay period ends
Deadlines for Kronos adjustments and
PTO submittal are Mondays at 10:00
am CST following pay period ends
Deadlines for approved Incentive
spreadsheets, pay adjustments, and
special pays to Payroll are
Wednesdays before pay period ends
Payroll reserves the right to adjust
these deadlines to accommodate
processing around holidays or ADP
requirements

Fast Facts
November
Employee Solutions
Employee Solutions provides easy access to HR information
through self-service options and a contact center which offers
personalized service.
• The first point of contact for employees and supervisors to
get their questions answered and to assist with their HR
needs.
• Online support available via MyHR ticket located on the
Beyond Work tab on Insite
Eligible Events
Phone support
866-678-5821
(M-F, 8:00am to 5:00pm CT)
Online support
MyHR
(Beyond Work tab on Insite)

The Asurion Service Desk is here to help with all of your technology needs. You can
request support 24 hours a day 7 days a week, via phone or online. Whether you need
assistance accessing an application, installing software or dealing with unexpected errors, we’re
your solution resource
Service Catalog online
http://servicecatalog.Asurion.com
615-762-1780 internal
866-299-1974 external
Making IT easy for you…

Corporate Real Estate
Access the MyFacilities site at
http://MyFacilities for all your Facilities-
related needs:
• Building maps
• Conference & workspace directories
• Service requests
• Move requests
• Building information
• Conference room setup
• Keys
Your local Facilities team is available to offer
additional location-specific guidance

Fast Facts
November
Corporate Safety Team
• Workplace safety
• Auto & travel safety
• Emergency response procedures
• Ergonomics
• OSHA
• Incident investigations
Eligible Events
• Code of Safe Practices
• Emergency Response Guide
• Auto Safety Policy
• Ergonomics guidelines
Visit the Corporate Safety site to review
these important resources
Safety is everybody’s responsibility!

Insite
The Asurion intranet.
Your go-to source for
news and information.
Workday
Our people information
system.
Self-serve functions for
team members and
people leaders.
APEX
All things learning.
Schedule and participate
in required and voluntary
coursework and learning
opportunities.
Facilitator conducts brief demo of each
Systems you need to know…

Fast Facts
November
What’s next?
• Paperwork
• Site tours
• One-on-one with manager
• Follow through with Benefits and
Payroll action items
• Double-jacking
• Joining the Winning Team
Eligible Events
Next steps may vary based on location. We encourage
you to take an active role in connecting with your
manager and colleagues, setting goals, sharing ideas,
exploring opportunities and making the most of your first
90 days!
Welcome to the team!

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