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Organizational Theory, Design, and Change Sixth Edition Gareth R. Jones Chapter 12 Decision Making, Learning, Knowledge Management, and Information Technology
Learning Objectives ,[object Object],[object Object],[object Object]
Learning Objectives (cont.) ,[object Object],[object Object]
Organizational Decision Making ,[object Object],[object Object],[object Object]
Models of Organizational Decision Making ,[object Object],[object Object],[object Object],[object Object]
Figure 12.1: The Rational Model of Decision Making
Models of Organizational Decision Making (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Models of Organizational Decision Making (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Carnegie Model ,[object Object],[object Object],[object Object],[object Object]
Table 12.1: Differences Between the Rational and Carnegie Models
Models of Organizational Decision Making (cont.) ,[object Object],[object Object],[object Object],[object Object]
Models of Organizational Decision Making (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Models of Organizational Decision Making (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Nature of Organizational Learning ,[object Object],[object Object]
The Nature of Organizational Learning (cont.) ,[object Object],[object Object],[object Object]
The Nature of Organizational Learning (cont.) ,[object Object],[object Object]
Levels of Organizational Learning ,[object Object],[object Object],[object Object],[object Object]
Levels of Organizational Learning (cont.) ,[object Object],[object Object],[object Object],[object Object]
Levels of Organizational Learning (cont.) ,[object Object],[object Object],[object Object],[object Object]
Levels of Organizational Learning (cont.) ,[object Object],[object Object],[object Object]
Figure 12.2: Levels of Organizational Learning
Knowledge Management and Information Technology ,[object Object],[object Object]
Knowledge Management (cont.) ,[object Object],[object Object],[object Object],[object Object]
Factors Affecting Organizational Learning ,[object Object],[object Object],[object Object],[object Object]
Factors Affecting Organizational Learning (cont.) ,[object Object],[object Object]
Factors Affecting Organizational Learning  (cont.) ,[object Object],[object Object],[object Object],[object Object]
Factors Affecting Organizational Learning  (cont.) ,[object Object],[object Object],[object Object],[object Object]
Factors Affecting Organizational Learning (cont.) ,[object Object],[object Object],[object Object],[object Object]
Figure 12.3: Distortion of Organizational Decision Making by Cognitive Biases
Improving Decision Making and Learning ,[object Object],[object Object],[object Object],[object Object],[object Object]
Improving Decision Making and Learning (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Figure 12.4: A Decision Tree for UPS’s Pricing Strategy
Improving Decision Making and Learning (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Improving Decision Making and Learning (cont.) ,[object Object],[object Object]
Figure 12.5: Types of Top-Management Teams
Improving Decision Making and Learning (cont.) ,[object Object],[object Object],[object Object]
Improving Decision Making and Learning (cont.) ,[object Object],[object Object]
Figure 12.6: How Devil’s Advocacy and Dialectical Inquiry Alter the Rational Approach to Decision Making

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