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JONATHAN ZAZOVE | @JZAZOVE
Scaling Product with Data
a team story
Hello, I’m JZ and I am
Head of Mobile at
Atlassian
INTRO
Atlassian
has a few
products
Unleash the potential
of every team
Atlassian mission
Mission
What is yours?
Mission
Why do I care?
You don’t know
what to measure
without your
mission
WHY MISSIONS
Also…
WHY MISSIONS
Because it
allows you to
focus
WHY MISSIONS
Focus
Why do I care?
We do not want to be
experts in analytics
FOCUS
We want to be
experts in our customers
FOCUS
But how?
🙀
things matter
Quantitative
Get quantitative feedback from
customers
Qualitative
Get qualitative feedback from customers
directly
Quantitative
Get quantitative feedback from
customers
Qualitative
Get qualitative feedback from customers
directly
CONNECTED
2 things
Qualitative
Quantitative
Qualitative
Customers are really bad at
describing their own
problems
QUALITATIVE
Every week
Make it a habit to talk to customers every week.
Talk to at least 2 a week. Ideally, more.
Bring your team
Bring the entire team. This includes engineers
and designers and anyone else who wants.
Listen
To what they want but really pay attention to
what their real problems are
Qualitative
Feedback
Imperatives
Every week
Make it a habit to talk to customers every week.
Talk to at least 2 a week. Ideally, more.
Bring your team
Bring the entire team. This includes engineers
and designers and anyone else who wants.
Listen
To what they want but really pay attention to
what their real problems are
Qualitative
Feedback
Imperatives
Every week
Make it a habit to talk to customers every week.
Talk to at least 2 a week. Ideally, more.
Bring your team
Bring the entire team. This includes engineers
and designers and anyone else who wants.
Listen
To what they want but really pay attention to
what their real problems are
Qualitative
Feedback
Imperatives
Bring your team
Why do I care?
BRING YOUR TEAM / RESULTS
Few to no
engineers can talk
about the
customer value
they build
A few engineers
can email
colleagues to talk
about their work
Some engineers
start repeating
feedback in
meetings
Engineering teams
start suggesting
roadmap items by
innovating on
feedback
Everyone is
thinking about
product and how
to impact that
WEEK 1 WEEK 2 WEEK 3 WEEK 4 Present
2 things
Qualitative
Quantitative
QualitativeQuantitative
Every week
Make everyone use data. Send around data
constantly. Make it a thing that people enjoy
getting.
Bring your team
Get engineers curious about data. Get data on
your roadmap. Set up a day where you all stop
feature development and explore data.
Visualize
Get a great visualization tool. Without this, you
will hate looking into data.
Quantitative
Imperatives
Every week
Make everyone use data. Send around data
constantly. Make it a thing that people enjoy
getting.
Bring your team
Get engineers curious about data. Get data on
your roadmap. Set up a day where you all stop
feature development and explore data.
Visualize
Get a great visualization tool. Without this, you
will hate looking into data.
Quantitative
Imperatives
Every week
Make everyone use data. Send around data
constantly. Make it a thing that people enjoy
getting.
Bring your team
Get engineers curious about data. Get data on
your roadmap. Set up a day where you all stop
feature development and explore data.
Visualize
Get a great visualization tool. Without this, you
will hate looking into data.
Quantitative
Imperatives
BRING YOUR TEAM / RESULTS
No engineers
think about
effectiveness of
features
A few engineers
can think of things
to A/B test
Some engineers
start asking for
access to data
Engineering teams
start suggesting
roadmap items
based on data
Everyone is
thinking about
data and how to
build hypotheses
WEEK 1 WEEK 2 WEEK 3 WEEK 4 Present
Got it
Quantitative and qualitative.
So what happens?
Customer Wants
Your team know what the
customer wants in detail.
Customer Does
Your team know what the
customer does in detail.
Anyone on your team can answer
Team Mission
Your team knows what NOT
to focus on.
Customer Wants
Your team know what the
customer wants in detail.
Customer Does
Your team know what the
customer does in detail.
Anyone on your team can answer
Anyone on your team can
answer what you should
build next
AND NOW
You have just
scaled product
CONGRATS
Thank You
JZ
JONATHAN ZAZOVE | @JZAZOVE

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SF 10/12/17 - Scaling Product with Data by Jonathan Zazove, Atlassian

  • 1. JONATHAN ZAZOVE | @JZAZOVE Scaling Product with Data a team story
  • 2. Hello, I’m JZ and I am Head of Mobile at Atlassian INTRO
  • 4. Unleash the potential of every team Atlassian mission
  • 7. You don’t know what to measure without your mission WHY MISSIONS
  • 9. Because it allows you to focus WHY MISSIONS
  • 10. Focus Why do I care?
  • 11. We do not want to be experts in analytics FOCUS
  • 12. We want to be experts in our customers FOCUS
  • 15. Quantitative Get quantitative feedback from customers Qualitative Get qualitative feedback from customers directly
  • 16. Quantitative Get quantitative feedback from customers Qualitative Get qualitative feedback from customers directly CONNECTED
  • 19. Customers are really bad at describing their own problems QUALITATIVE
  • 20. Every week Make it a habit to talk to customers every week. Talk to at least 2 a week. Ideally, more. Bring your team Bring the entire team. This includes engineers and designers and anyone else who wants. Listen To what they want but really pay attention to what their real problems are Qualitative Feedback Imperatives
  • 21. Every week Make it a habit to talk to customers every week. Talk to at least 2 a week. Ideally, more. Bring your team Bring the entire team. This includes engineers and designers and anyone else who wants. Listen To what they want but really pay attention to what their real problems are Qualitative Feedback Imperatives
  • 22. Every week Make it a habit to talk to customers every week. Talk to at least 2 a week. Ideally, more. Bring your team Bring the entire team. This includes engineers and designers and anyone else who wants. Listen To what they want but really pay attention to what their real problems are Qualitative Feedback Imperatives
  • 23. Bring your team Why do I care?
  • 24. BRING YOUR TEAM / RESULTS Few to no engineers can talk about the customer value they build A few engineers can email colleagues to talk about their work Some engineers start repeating feedback in meetings Engineering teams start suggesting roadmap items by innovating on feedback Everyone is thinking about product and how to impact that WEEK 1 WEEK 2 WEEK 3 WEEK 4 Present
  • 27. Every week Make everyone use data. Send around data constantly. Make it a thing that people enjoy getting. Bring your team Get engineers curious about data. Get data on your roadmap. Set up a day where you all stop feature development and explore data. Visualize Get a great visualization tool. Without this, you will hate looking into data. Quantitative Imperatives
  • 28. Every week Make everyone use data. Send around data constantly. Make it a thing that people enjoy getting. Bring your team Get engineers curious about data. Get data on your roadmap. Set up a day where you all stop feature development and explore data. Visualize Get a great visualization tool. Without this, you will hate looking into data. Quantitative Imperatives
  • 29. Every week Make everyone use data. Send around data constantly. Make it a thing that people enjoy getting. Bring your team Get engineers curious about data. Get data on your roadmap. Set up a day where you all stop feature development and explore data. Visualize Get a great visualization tool. Without this, you will hate looking into data. Quantitative Imperatives
  • 30. BRING YOUR TEAM / RESULTS No engineers think about effectiveness of features A few engineers can think of things to A/B test Some engineers start asking for access to data Engineering teams start suggesting roadmap items based on data Everyone is thinking about data and how to build hypotheses WEEK 1 WEEK 2 WEEK 3 WEEK 4 Present
  • 31. Got it Quantitative and qualitative. So what happens?
  • 32. Customer Wants Your team know what the customer wants in detail. Customer Does Your team know what the customer does in detail. Anyone on your team can answer
  • 33. Team Mission Your team knows what NOT to focus on. Customer Wants Your team know what the customer wants in detail. Customer Does Your team know what the customer does in detail. Anyone on your team can answer
  • 34. Anyone on your team can answer what you should build next AND NOW
  • 35. You have just scaled product CONGRATS

Notas do Editor

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  2. h