Total quality parameters - new ventures

Total Quality Parameters – New Ventures Venkatesh Sarvasiddhi Head-Direct Marketing HCL Technologies

Hidden costs Hidden Costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BREAKTHROUGH STRATEGY Identification Characterization Optimization Institutionalization Define Measure Analyze Improve Control Standardize Identify key business issues Understand current performance levels Achieve breakthrough improvement Integrate Six Sigma in day to day functioning. Stage Phase Objective The Six Sigma roadmap- Breakthrough strategy

Accurate and Precision ,[object Object]

What is it? creating value for our customers

“ Six Sigma” : What is it? “ A comprehensive and flexible system for achieving, sustaining and maximizing business success. Six Sigma is uniquely driven by close understanding of customer needs, disciplined use of facts, data and statistical analysis, and diligent attention to managing, improving and reinventing business processes.” -- The Six Sigma Way , by Pande, Newman and Cavanaugh creating value for our customers

Six Sigma : What is it? ,[object Object],[object Object],It is just NOT Supply Chain or Manufacturing creating value for our customers

[object Object],[object Object],Six Sigma : What is it? * Valued by or critical to our customer. creating value for our customers

Sigma - the lower case Greek letter that denotes a statistical unit of measurement. It measures the variability or spread of the data. What is Sigma? 

Six Sigma Methodology ,[object Object],[object Object],[object Object],[object Object],[object Object],y = f (x 1 , x 2 , x 3 …, x n )

Customers First Customer Requirements Process Improvement Employee Involvement

Customer Retention ,[object Object],[object Object],[object Object],[object Object]

What to Ask Every Customer ,[object Object],[object Object],Helps you learn about their business Shows the customer you understand their customers Give you a basis for process improvement

[object Object],Improvement Objectives Defects: Service unacceptable to customer

Cure Time Number of Samples Lower Specification Limit (LSL) Upper Specification Limit (USL)

Upper Specification Limit (USL) Lower Specification Limit (LSL) Lower Specification Limit (LSL) Upper Specification Limit (USL)

Putting Six Sigma in Perspective! ,[object Object],[object Object],[object Object],[object Object],[object Object],Four Sigma quality ( 6210 DPMO) means… 99.370% right…but….. creating value for our customers

Putting Six Sigma in Perspective! ,[object Object],[object Object],[object Object],Six Sigma quality ( < 3.4 DPMO). creating value for our customers

Impact of Six Sigma creating value for our customers

Sample Supply Chain Measures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],It all began at…..Motorola…not G.E. creating value for our customers

Who else is doing Six Sigma? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],creating value for our customers

How does Six Sigma work? Why is it different? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],creating value for our customers Process Controls X4, X5, X6… X1 X2 X3 Output Y Critical to Customer

What is the “Methodology”? ,[object Object],[object Object],[object Object],[object Object],[object Object],D M A I C creating value for our customers

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],creating value for our customers

Who are the other “Key Players”? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],creating value for our customers

Your Team ,[object Object],[object Object],[object Object],[object Object],[object Object]

Summary “take aways” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],creating value for our customers

creating value for our customers References…… ,[object Object],[object Object],[object Object],[object Object]

creating value for our customers References…… ,[object Object],[object Object],[object Object],[object Object],[object Object]

Total quality parameters - new ventures

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