Incident Management

ITIL- Incident Management For Beginners  ,[object Object],[object Object]

Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Incident Management : Objective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Incident Management : Activities

[object Object],Incident Management : Activities

Incident Management : Identification and Registration of Incidents

Incident Management Classification: Find service affected, Match against SLA, and Assign Priority ,[object Object]

Incident Management :Priority order for handling incidents is primarily defined by impact and urgency

Incident Management :Each priority is related to a certain recovery time …

Incident Management :Escalation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Incident Management : Types of Escalation

Incident Management Input and Output

Incident Management :Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Incident Management Roadblocks: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Performance indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Incident management Roles and Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Incident management Roles and Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Tool requirements ,[object Object],[object Object],[object Object],[object Object]

Incident Management Summary: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Incident Management

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Incident Management