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The New Energy Consumer: Thriving in the dynamic energy marketplace with new strategic retail plays

In the face of market, technological and regulatory changes and evolving consumer trends, Accenture has identified strategic plays to transform around a digital operating model founded in people-oriented design.

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The New Energy Consumer: Thriving in the dynamic energy marketplace with new strategic retail plays

  1. 1. The New Energy Consumer: Strategic plays to address the energy retail marketplace
  2. 2. Tectonic market shifts and asymmetric competition are creating a new energy retail ecosystem. Copyright © 2016 Accenture All rights reserved. Home monitoring companies Online providers Start-ups and disruptive business models Telecommunications providers Digital retailers Energy providers Consumer electronics companies Specialized energy services companies (Home) energy management opportunity 2
  3. 3. Accenture’s New Energy Consumer and cross-industry research point to four trends crucial to containing costs and improving profitability. Copyright © 2016 Accenture All rights reserved. Instant. Fun, easy and simple Relevant. Connected personalization Sharing. Collaborative energy Meaningful. Expressions of personality and beliefs Digital expectation, seamless digital experience, and a ‘one and done’ mentality Insight-driven experiences, products and services Internet of Things and distributed energy resources convergence, home of the future, and sustainability Sharing economy, asset-light living, and collaborative innovation 3
  4. 4. A spectrum of opportunities to deliver on consumer needs and align with market forces Utilities are responding by using digital to transform their existing business models. Copyright © 2016 Accenture All rights reserved. Commodity-centric Supplier “Lean and automated” low-cost energy provider Energy Marketplace Enabler Facilitator of relationships and transactions in the energy system Connected Lifestyle Provider Partner of choice for the collaborative and connected home Energy Ecosystem Disruptor Automated energy markets Common alignment? A digital backbone Platform architecture, process automation, liquid workforce, asset-light systems 4
  5. 5. No-regret investments to enable future growth Shifting customer engagement levels and the next evolution of digital transformation demand an agile, risk-tolerant and data-driven environment. Copyright © 2016 Accenture All rights reserved. Transform the digital customer experience and flex the business From operational excellence to digital technology to the workforce of the future Re-shape and innovate the (decentralized) retail business From market observation and pilots to full-force market entry 1 2 5
  6. 6. Copyright © 2016 Accenture All rights reserved. 6 Twitter: @Accenture_Util LinkedIn: Accenture Utilities Visit: www.accenture.com/newenergyconsumer2015 About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Follow Us: