1. FULL
VALUE.
FULLSTOP
Future Systems can help public service
organizations scale innovation and achieve
full value from tech investments

2. TECHIS
EVERYWHERE,
BUTVALUEISN’T.
Today’s public service C-suite is investing
in the latest technology. However, they
struggle to realize the full value, resulting
in an innovation achievement gap.
Copyright © 2020 Accenture. All rights reserved. 2

3. WE’VEFOUNDTHEANSWERTOHOW
PUBLICSERVICEORGANIZATIONS
CANSTRATEGICALLY USE
ENTERPRISETECHNOLOGY
515
Public service
organizations
9
Industries
5
Countries:
US, UK, Germany,
Singapore, Australia
Accenture conducted its largest enterprise systems survey ever:
8,356 organizations across 20 countries and industries, studying both
“Leaders,” who are building Future Systems, and “Laggards,” who
are investing in—but not scaling—innovation. The survey included
respondents from 515 public service organizations across 5 countries.
Copyright © 2020 Accenture. All rights reserved. 3

4. LEADERSHAVEACLEAR
VISIONFORFUTURESYSTEMS
84%of our Leaders say that
systems are breaking down
the boundaries between
data, infrastructure and
applications, between
humans and machines,
and even between
competing organizations.
88%of Leaders agree that
decoupling the entire IT
stack is a key step towards
adaptable systems.
91%of Leaders believe their
organization is effective
at breaking down cultural
barriers that hinder
employees working with
radically human systems.
Boundaryless Adaptable Radically Human1
LEADERS’ MINDSET
2 3
4Copyright © 2020 Accenture. All rights reserved.

5. LEADERS AREAHEADOFTHEGAMEIN
ADOPTINGNEWTECHNOLOGIES
* Technologies used within the last year, more than a year ago, more than 3 years ago, or more than 5 years ago
LEADERS’ MINDSET
Leaders adopt new
technologies earlier,
develop higher levels
of expertise, and
prioritize and sequence
implementations
in optimal ways.
LEADERS VS. LAGGARDS – TOP 10
100%
100%
100%
100%
100%
100%
97%
97%
97%
94%
62%
47%
49%
47%
41%
39%
50%
49%
41%
54%
Big data analytics
Cloud SaaS/Software as a service
Open Source
Cloud IaaS/Infrastructure as a service
Cloud Native Applications (custom)
Top-Down AI (E.g. expert systems, logic and inference
engines)
Internet of Things (IOT)
Cloud PaaS/Platform as a service
Data Lakes (data repository)
Streaming/real-time data
Leaders Laggards
Copyright © 2020 Accenture. All rights reserved. 5

6. LEADERSEXCELATSCALINGINNOVATION
LEADERS’ MINDSET
Leaders target 3X more
of 13 critical business
processes with
technologies they adopt.
LEADERS VS. LAGGARDS – TOP 10
97%
97%
94%
94%
94%
84%
81%
81%
81%
78%
78%
78%
72%
44%
18%
43%
17%
14%
17%
19%
25%
16%
11%
27%
13%
26%
Information technology (IT)
Risk and compliance
Customer / citizen service
Human capital/talent management (HR)
Vision and strategic planning
New product/service development and management
Marketing and sales of products and services
Business operations and change management
Supply chain management for products
Facilities/Asset management
Finance
Supply chain management for services
Public relations (PR) and outreach
Leaders Laggards
Copyright © 2020 Accenture. All rights reserved. 6

7. THERE’SMETHOD
INTHEMINDSET
Public Service leaders
consistently take five key
actions to close their innovation
achievement gaps and rise
above the rest.
7

8. 1.Adopt technologies
thatmakeorganizations
fast and flexible
97%
LEADERS’ METHODS
93%
of Leaders have adopted technologies
that allow for the decoupling of data,
infrastructure and applications.
of Leaders have adopted
sophisticated cloud services.
2.Getgrounded
incloud computing
Copyright © 2020 Accenture. All rights reserved. 8

9. 3.Recognize data
as both an asset and
aliability
91%
LEADERS’ METHODS
97%
of Leaders ensure data quality and
continue to enrich their data.
of Leaders systematically track
return on investments in automation
across the organization.
4.Manage technology
investments well–
across the enterprise
Copyright © 2020 Accenture. All rights reserved. 9

10. 5.Find creative ways
tonurturetalent
88%
LEADERS’ METHODS
78%
of Leaders use AI and advanced
analytics to personalize learning.
of Leaders use experiential learning
at three times the rate of Laggards.
Copyright © 2020 Accenture. All rights reserved. 10

11. NOWISTHETIME
TOMAKEYOUR
MOVETOFUTURE
SYSTEMS
www.accenture.com/futuresystems
LEARN MORE HERE