Communications Technology Vision 2021

Technology Vision 2021
Leaders
Wanted
Experts at Change at a Moment of Truth
Communications Industry Overview
From insights to action, the path to extraordinary value starts here.
#techvision2021

#techvision2021
Technology Vision 2021 | accenture.com/technologyvision
Overview | Leaders Wanted
Amidthechallengesof2020,twotruths
becameevident.
Communications Service Providers (CSPs) have
embraced the axiom that every business is a
technology business, and they’ve ignited a new
era of exponential transformation as
technology continuously reshapes industries
and the human experience.
There is no industry leadership without
technology leadership.

#techvision2021
Thepandemicandtheresultingdisruptionsexposedthe
limitationsoflong-standingnormsforhowbusinesses
operateandhowpeoplelive.
2020 and its many crises
brought a new reality into
sharp focus. • Inflexible work arrangements and
operations
• Industry convergence
• Fragile supply chains
• Untrustworthy information
• Rapidly and continuously changing
customer expectations

#techvision2021
Technology is transforming whole industries and the
world at large for the better.
CSPs can act as the enablers for emerging technologies,
but they must first become skilled in these technologies
themselves.
Now is the time to rethink offerings, apply new
technologies and expand into digital and IT services.
Prioritizing technology
innovation has never been
more important.
#techvision2021
Executive Summary

#techvision2021
Leading in the uncertain
future will require CSPs to
become experts at change.

#techvision2021
90%
of communications business
and IT executives agree
capturing tomorrow’s market
will require their organization
to define it.
Perpetualchangeisheretostay,and
communicationsleadersmustnotonly
embraceit,butcatalyzeit.
The era of the fast
follower is
effectively over.

#techvision2021
Newopportunitieshaveemergedtore-platformtheenterprise,
createentirelynewkindsofvalue,andbecomeanindustry
leader.
By accelerating their transformations
CSPs can ignite a future predicated
on technology
.
As the world of communications and connected
devices rushes towards a new era of data-
generation, a new mode of operation is a
necessity. Rakuten Mobile planned to stay ahead
of the curve by building a world-first: a fully
virtualized, cloud-native mobile network.They
created a whole new vocabulary for
communications networks – and the industry – in
partnership with Accenture.

#techvision2021
Technologymakestheboldestambitionsachievable,but
peoplearethenorthstarthatprovidevisionanddirection.
Broadening the
horizons of CSPs
leadership starts now.
There is a unique moment to
rebuild the world better than it
was before the pandemic and
realizing that goal will mean
expanding ourdefinition of value
to include how well people
thrive, the impact left on the
environment, growing
inclusivity, and more.

#techvision2021
Toleadwithtechnology,communicationsleadersmustmeasureitsimpactthrough
awiderlens.
When technology, ambition, and a
commitment to people converge, the
impossible becomes attainable.
Digital transformation isn’t just about macro
technology solutions. It’s also about empowering
employees by giving them new tools and the license to
proactively change how technology solutions work.We
saw this at T-Mobile Czech Republic and Slovak
Telekom, whose intelligent technology
implementation of 12 automated customer journey
processes achieved 60-90 percent reduction of manual
steps.This implementation created great opportunities
for Opex savings and had employees reporting higher
levels of fulfilment in their jobs.

#techvision2021
CSPs are no longer strictly
competing for market share; they
are competing to build their vision
of the future faster than the
competition.

#techvision2021
Stack
Strategically
Architecting a
Better Future
Mirrored
World
The Power of Massive,
Intelligent, Digital Twins
I, Technologist
The Democratization of
Technology
Anywhere,
Everywhere
BringYour Own Environment
From Me
to We
AMultipartySystem’s Path
ThroughChaos
T
echnology Vision 2021 Trends

#techvision2021
Stack Strategically
Architecting a Better Future
Industry competition is becoming a battle between
technology stacks. A huge volume of technology types
and varieties are emerging across every layer of the stack
– and enterprise leaders are taking advantage of this
optionality, building unique architectures to capture the
market in unique ways.
This means that business and technology strategies will
need to be more deeply aligned than ever.
Enterprises will be defined by the IT choices their leaders
make, and the strength of the stack they build.

#techvision2021
77% 89% 83%
of Communications
industry executives state
that their technology
architecture is becoming
critical to the overall
success of their
organization.
Stack Strategically
of Communications industry
executives believe that their
organization’s ability to
generate business value
will increasingly be based
on the limitations and
opportunities of their
technology architecture.
of Communications
industry executives agree
that their organization’s
business and technology
strategies are becoming
inseparable—even
indistinguishable.

#techvision2021
Mirrored World
The Power of Massive, Intelligent, DigitalTwins
Digital twins leverage data to help CSPs, for example, improve
operations, enable greater autonomy and dynamically adjust
strategies. As more of the physical world is represented in
digital space, the burgeoning mirrored world will unlock a
cornucopia of new opportunities.
Communications leaders will be able to bring data and
intelligence together at unprecedented scales, ask and answer
big picture questions critical to their survival, and reimagine
how they operate, collaborate, and innovate. Most
importantly, these mirrored worlds entirely rely on the
connectivity CSPs provide, so once the industry gets it right,
the opportunity to enable everyone else opens.

#techvision2021
24% 65% 87%
of Communications
industry executives report
their organizations are
experimenting with digital
twins this year.
Mirrored World
of Communications
industry executives expect
their organization’s
investment in digital twins
to increase over the next
three years.
executives agree digital
twins are becoming
essential to their
organization’s ability to
collaborate in strategic
ecosystem partnerships.
46% of B2B-focused Communications executives who are currently using digital twins are using them for innovation
(13% higher than avg. global respondents).

#techvision2021
I, T
echnologist
The Democratization ofTechnology
An undeniable shift toward democratized technology is
underway. Powerful technology capabilities are being put into
people’s hands, usable without highly specialized skills.
Democratized technology enables all CSP employees to learn
new skills to simplify tasks, enrich their own work experience
and get involved with the development of technological
solutions. With this phenomena capitalized upon, the people
closest to day-to-day business problems will be empowered to
create technology-driven solutions themselves.
With democratized technology every employee can be an
innovator, optimizing their work, fixing pain points, and keeping
the business in lockstep with new and changing needs.

#techvision2021
86% 54% 88%
executives agree their
organization must train their
people to think like
technologists—to use and
customize technology
solutions at the individual
level, but without highly
technical skills.
I, Technologist
of Communications
accelerating solution
implementation and
interconnectivity as a
benefit of technology
democratization.
of Communications
industry executives believe
technology
democratization is
becoming critical to their
ability to ignite innovation
across the organization..

#techvision2021
Anywhere, Everywhere
BringYour Own Environment (BYOE)
It’s time enterprises transformed remote work from an
accommodation to an advantage. During the pandemic,
enterprises ignited the biggest workforce shift in living
memory by sending people home and doubling down on
technology solutions to keep them productive. In doing so,
they have made work possible not just from home, but
from anywhere. CSPs are no exception.
Furthermore, CSPs play an active role to this change as the
enablers of BYOE for clients and other industries—
connectivity products and services are key to the
establishment of the Future Home and the Future Office.

#techvision2021
46% 55% 87%
of Communications
industry executives
selected cloud–enabled
tools and technologies
specifically to support their
remote workforce during
Covid-19.
Anywhere, Everywhere
of B2B-focused
Communications industry
executives surveyed
invested in remote
monitoring technologies
(15% higher than avg.
global respondents).
executives believe the remote
workforce opens up the
market for difficult-to-find
talent and expands the
competition for talent among
organizations.
47.4% of B2C-focused Communications executives invested in remote workforce Home networking improvement
(8% higher than avg. global respondents).

#techvision2021
From Me to We
A Multiparty System’s Path Through Chaos
COVID-19 forced enterprises to reimagine their partnerships –
and multiparty systems gained newfound attention. The sudden
demand for contact tracing, frictionless payments, and new ways
of building trust brought into sharp focus what had been left
undone with enterprises’ existing ecosystems.
Multiparty systems (MPS), like distributed ledgers technology
(DLT), distributed databases and tokenization, provide a more
resilient, adaptable, and trusted foundation for partnerships.
MPS help CSPs gain greater resilience and adaptability, unlock
new ways to approach the market, and set new, ecosystem-
forward standards for their clients.

#techvision2021
64% 49% 87%
executives agree that they
can operate in the short
term without MPS but will
need to build these
connections in the long
term.
From Me to We
of B2B-focused Communications
industry executives strongly agree
that blockchain provides an
unparalleled resilience to supply
chains and the corresponding
MPS (10% higher than avg. global
respondents).
of Communications
their organizations are
experimenting with
multiparty systems this
year.
90% of Communications executives state that multiparty systems will enable their ecosystems to forge a more resilient and adaptable
foundation to create new value with their organization’s partners.

#techvision2021
People and businesses are ready
for something new and it’s time for
CSPs to join them.
Let there be change.

Thank you
#techvision2021
www.accenture.com/technologyvision

Communications Technology Vision 2021

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Communications Technology Vision 2021