How Digital Transformation is useful to ensuring good governance. Establishing Digital transformation strategy; challenge and opportunities of digital transformation in Ethiopia

1. Presenter
Abiyot Bayou Tehone (PhD)
Ministry of Communication & IT
e-Government Directorate Director
Abiyot.bayou@mcit.gov.et
Digital Transformation & Good Governance
Addis Ababa,
May 9, 2017
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Ethiopian Ministry of Communication & Information Technology

2. Agenda
 Good Governance & Digital Transformation
 Drivers of Digital Transformation
 Challenges & Opportunities of Digital
Transformation in Ethiopia
 Today’s Training
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3. Government and Information
Sport
Health
Business
Education
Jobs
Environment
Crime
Property &
Land
Environment
Power
Housing
Transport
Services
Tourism
3

4. Governance
Bad Governance
• Cheating against the wills of many
citizens
• Corruption and Crime,
• Lack of Transparency and
Accountability
• inefficient bureaucracies,
• poor quality of services,
• Non Responsiveness
• low citizen engagement and trust,
• old-fashioned leadership, and
• resistance to innovation in
Government
Good Governance
• Rule of the law
• Transperancy
• Accountability
• Effectiveness, efficiency,
equity and inclusiveness
• Citizens as a clients of
government
• Predictability and reliability
• Partnership with concerned
parties
• Coherency in all government
actions
4

5. Transformation
Bad
Governance
Transformation
Good
Governance
Transformation is a whole scale change to the foundational
components of a Government business:
•from its operating model to its infrastructure.
•What it sells or provides,
• to whom and how it goes to Delivered.
A transformation program touches every function of a government
or a business;
Election, Participation, Rule making, Decision Making, Service
delivery, evaluation…
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6. Digital Transformation
Bad
Governance
Digital
Transformation
Good
Governance
 ICT Potential in Governance
 Stimulate changes in Public
Service
 Improve
 public service quality;
 Public decision-making;
 Public scrutiny and People’s
participation
 support faster and more
democratic development
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Digitally Transformed Services
- Provide the service as per the rule
- Service giver is unable to change
it!
- Traceability and auditability of
activities
- Know who did what &
when
- Fast and integrated service
- No space limitation
- Redistribution of power
- Reduce information asymmetry

7. Digital Transformation
Transparent Open Participatory Efficient
Technology Change
Management
Legal &
Regulatory
Smart Governance
Digital
Transformation
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8. Drivers of Digital Transformation
Drivers
of
Transfor
mation
Changing
Citizens/consu
mer Demand,
Changing
competition/ecosy
stem.
Changing
Technology
When any of these factors coincide = operating model is no longer fit
to serve its customers, the business has reached a tipping point.
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9. The Need to Digital Transformation
Increased Demand & High Expectation
• Increasing Demands
– Demand to efficient & Effective service
– Demand to serve increasing population
– Diversity of service
• Political Demands
– Public trust
– Peace and security
– Democratic participation
– Election
• Government in administrations want:
– To know the existing infrastructures in their city: water, housing, transport, energy...
– to measure the usages, the traffics and their evolution, the quality of services ...
– to be informed of what happens
– to interact with third party operators.
ICT is a tool for all these
• Digital Transformation Enable Government:
– Engage with citizens
– Empower employees
– Optimize operations and infrastructure
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10. E-Governemt/Technology Perspective
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• Modernizing government services by
using ICT in delivering government
services
• Using any of the technologies
• Services in e-Government
• Convenient
• accessible
• Cost saving
• Integration between institution
• Infrastructure integration
• Application software integration
• Data Integration
• Access centers
• Online services
• Contact centers
• Mobile

11. Disaster Vital Registration
Education
Health
Transport
Tourism
Court Land
Management
Specific Applications
Law enforcement
Trade & Industry
Municipal Services………..
Portal
Common
Service
Center
Contact Center
Mobile Gate
way
Citizen
Access
Governance
Structure
Standards/
Policies
Capacity
Building
Marketing &
Awareness
Monitoring &
Evaluation
Public Private
Partnership
Enablers
Components of e-Government
E- procrument
HRMIS FMIS
E-Office E-Mail
GIS
Common applications &
Platforms
Payment
Gate way
Digital ID
AppStoreOpenData
Data Center
CityNetwork
Bureau/Agency
Network
Basic
Infrastructure
Cloud InfrastructurePublic Tel. Infrastructure
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12. Challenges & Opportunities to digital
transformation
Digital constitute a
dynamic interdependent
ecosystem includes
• Communication
Infrastructure
• Digital platforms
• Digital economy skills
• Local ICT services and
content industries
• Service transformation for
all sectors,
• Cyber policies, and ICT
sector leadership
• and regulatory
institutions
Leadership and
institutional capabilities
to plan and implement
digital transformation
strategies
• engender shared vision,
• mobilize long-term
commitment,
• integrate ICT
opportunities into
development strategies,
• align complementary
policies
• partnerships with civil
society and the private
sector.
Digital transformation
demands substantial
investment in
• organizational
capabilities,
• process innovation, and
• institutional learning.
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13.  Telecom and Related Infrastructure connecting people, & Services
 IT Graduates
 Flourishing ICT Private sector
 Sectoral Rules and Regulations
Opportunities
 110,000 km
road
network
 Planned
5,000 km rail
network
 Large
scale
power
 Focus on
Rural
Electrific
ation
 87%/97%
mobile
coverage:/85
geographic
 17 million
Internet & Data
 More than
15000 KM fiber
 54.8m mobile
subscriber
 ICT Graduate
from 34
universities
 Expansion of
ICT PARK &
Private ICT
services
 16 000 Rural
ICT Centers
 National ICT
Policy
 National Broad
Band Plan
 E-Government
strategy
 Financial Inclusion
Strategy
 Electronic
industry
promotion
guideline
 E-signature act
 WoredaNet
 National &
Regional Data
centers
 E-government
platforms
 Informational
Portal
 Eservice
portal
 Open Data
Portal
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14. Today’s Training
• Major Problems
– Portals not updated Regularly
– Relevancy of information
– Accuracy of information
– Lack of responsibility
• The Training
– Focuses on Portals administration
– Promoting Government portal
– Promoting Open Data Portal
– Promoting Government App Store
– Promoting e-service Portal
– what is the support from MCIT
– Government portal administration Guideline
• Expected output
– Skill improvement
– Awareness
• Expected outcome
– Contribute to the digital transformation
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www.ethiopia.gov.et
www.data.gov.et
www.apps.gov.et
www.eservices.gov.et

15. Abiyot Bayou Tehone (PhD)
Ministry of Communication & IT
e-Government Directorate
Digital Transformation & Good Governance
15
Thank you