Telecom OSS/BSS - Automation

2. Single-point solution to OSS/BSS Automation | Highly Customizable
Automate & Schedule Enterprisewide Billing Processes
Configure & Manage
BSS Environment in
few easy clicks
Customize and Manage
Data extracts for your
reporting and Dashboards
Configuration
Process
Collaboration
Data
Management
Testing
Operations
Monitor, Track &
Schedule your daily
mundane tasks
Automate Business
Logic Testing &
Manage Testing
Lifecycle

3. Manage Operations, Testing, Data, Processes & Configuration…

4. A solution that’s built for…
 SLA or KPI Binding
 End-to-End Monitoring & Tracking
 Configurable Alerts & Escalations
 Smart Scheduling through ‘Drag & Drop’ Workflows
 Seamless integration across OSS/BSS systems
 Mobility - Systems & Process Monitoring through
Android/iOS/Blackberry Apps
 Kenan FX / Comverse One & Oracle BRM ready
Diksha Products
Industry tested software products that are specifically built to Automate time consuming routine tasks

5. 1 Order Tracking
2 Rating Monitoring & CDR Reconciliation
3 Business Process Monitoring
4 Database & Unix/Linux Health Check
“Control & Know your Order”
Challenges
Cumbersome Process to get Real-time Order Statuses
Capturing critical data needs various tools and increases the complexity of the system
Order Tracking
• Track Real-time Order Statuses cutting across systems
• Pinpoint the exact location of an Erred Order
• Search for specified orders, order to cash & order to
provisioning
• Manage fallouts
• Get details for completed and failed orders
Order Throughput
• Check the throughput from origin till the end or at each
stage of Order Lifecycle
• SLA binding

6. 2 Rating Monitoring & CDR Reconciliation
1 Order Tracking
3 Business Process Monitoring
4 Database & Unix/Linux Health Check
“Automate Rating Process Initiation – CDR Recon – Raising Alarms – Audit Trail”
Challenges
Managing volume and obtaining meaningful data on the performance of rating processes
Manual monitoring of Rating Processes and appropriate alarm & maintaining audit trail
Rating Process Initiation
• Initiate Parallel Rating Processes
• Live Monitoring of on-going processes;
Generate Alarms/SMS/Email and create
Audit Trails
Rating Throughput
• Check Throughput of each rating process
• Automatically
Record
relevant
Performance Matrices of the processes
• Auto-Generate Reports and Set/define
Alarm Trigger conditions
CDR Reconciliation
• Track CDRs from Mediation through
Billing
• Quick & Accurate detection of CDRs that
are not registered or invoiced

7. 1 Order Tracking
2 Rating Monitoring & CDR Reconciliation
3 Business Process Monitoring
4 Database & Unix/Linux Health Check
“Single-Point Automation and Complete Management of Your Billing Processes”
Challenges
Managing Billing Processes based and scaling of resources with changes in volume
Ensuring accurate Billing ‘each time–every time’
One Touch Billing
• Schedule & Automate initiation of the entire billing
process from a single interface
• Easily scalable to Accommodate Volume Surges
• Real-time status of bill-run
• Auto-Correction of Known Billing Errors
Invoice Formatter
• Configurable and GUI driven Customisation Of Bill Formats
• Supports Uni-code for Multi-language Invoice formats
• Built-in Parallel Processing capabilities to generate large
and batch invoices
• In-built Scheduling of bill invoice generations and SLA
Based Alarm Settings
• Collate Reports and Comparative Charts providing
meaningful business critical data for Bill Analytics

8. 1 Order Tracking
2 Rating Monitoring & CDR Reconciliation
3 Business Process Monitoring
4 Database & Unix/Linux Health Check
“Control Your Systems Remotely & Monitor Vital Stats in Real-Time”
Challenges
Capture and communicate real-time alerts & performance monitoring of systems
Absence of historic data limits proactive analysis of the systems
Database Health Check
• Perform
reviews
for
DB
Performance & Configuration
• SLA Based SMS & Email Alerts
OS Health Check
• Monitor Vital Stats of the
Hardware & OS
• SLA Based SMS & Email Alerts

9. Why Run To Office, When You Can Manage Your Work On-the-go…
Monitor Important Procedures and Parameters on your Portable Device
Get instant Alarms on your Mobile Device
Control your Operations On-The-Go
Extendable Over Android, iOS & BB

10. 1 Configurable Data Extracts
2 Data Slicing/Load/Import/Management
“Data Extraction In A Fraction”
Challenges
Collating reports from various systems and performing analytical functions to derive at business critical
information means lot of delay
Report Generation
• Configure, Analyze and generate
reports with Business Critical Data In
Real-time
• Extract only the required set of data as
per
the
Business
Needs
Or
Configuration and is made available
offline as well, thus making data
analytics very portable

11. 1 Configurable Data Extracts
2 Data Slicing/Load/Import/Management
“Data Management At Your Tips”
Challenges
Constant refreshing environments, account slicing and data export/import activities are time & effort
consuming
Data Slicing
• Automated Data Slicing through Deploy
• User Defined Parameters for Data
Slicing
Data Load/import
• Load or Import data in any format
Data Management
• Archive And Create backups of existing
data

12. 1 Interactive Workflow Designer
2 SLA/Alarm/Audit Trail
“Automate Entire Bill-run Procedure”
Challenges
Scheduling and timely execution of the daily Bill run-procedures
Maintaining niche skilled resources only to ‘Schedule & Execute’ procedures
Business Process Monitoring
• ‘Drag & Drop’ functionality for
Workflow Design
• In-parallel Save, Edit And Reuse stored
workflows through the
workflow
manager
• Add Processes/Systems As A Node and
define workflows for complex business
scenarios
• Define SLA For Each Node & configure
individual Alarms/Escalations

13. 1 Interactive Workflow Designer
2 SLA/Alarm/Audit Trail
“Customize Your Thresholds For Alarm”
SLA
• SLA Definition for each Process or Node
• Linking of SLA to Alarms/Escalations
Alarms
• Auto-Alarms through indication /mails
/SMS based on specific events like
failure
Audit Trail
• Maintain an audit trail for logging and
compliance reviews

14. o
High ROI: Our integrated solution of flexible engagement models and automation tools provide
large savings for our customers.
o
Reducing Cost of Service: Our service delivery methodologies are completely focused on
reducing service cost with time and it is our Mantra to customer satisfaction. To achieve this goal,
we utilize and if required enhance or develop IP tools ensuring an appropriate level of automation
is achieved to benefit the customer
Cost
Time
o
Increasing QoS: While reducing cost is a focus, improving the Quality of Service is deeply
embedded into our service delivery methodology. We ensure that all the necessary quality gates are
passed and the deployment team resources remain throughout the project lifecycle.

15. ▪ Time reduction in Bill-Run-Cycle through Diksha IP Tools
▪ Diksha’s Single-touch Billing provides a self-healing mechanism to ensure optimized
billing and importantly the ‘knowledge’ is retained in the system
▪ Total bill run time can be reduced by removing redundant processes, implementing
smart workarounds to reduce load and optimizing pre-bill/post-bill operations
▪ Improve Operational Efficiency
▪ Through the utilization of existing Diksha IP tool set - if the need-be, enhancing or
developing a new set of IP Tools to achieve the required level of automation hence
improving efficiency levels throughout OSS/BSS processes
▪ Retains your Intellectual Property within the Organization
▪ Developing a tool ensures that the organization’s IP is retained within. Diksha’s team
of technical experts, develop custom tools and perform KT sessions to ensure
maximum knowledge retention

17. o
IP Tools: We have our extensive IP tools stack which is based on our
industry experience and caters to the prevalent industry pain points
of effort and cost optimization. We utilize these tools to excel in our
engagements by providing best service at a lower cost through
automation
o
Telecom OSS/BSS Experience and capability: With over 12 years of
Telecom OSS/BSS experience and a team which has worked across
various operators, we bring a diverse experience to our solutions.
Our facilities are equipped with best-in-class resources and ensures
24x7 operations under any undue circumstances
o
Global Reach: With our global presence, our customers benefit from
True Global Delivery. Diksha’s offices are in 4 international locations
and to serve other regions better, we have strong channel partners
with dominant local presence
o
Scalability: With our extensive telecom experience of cross-platform
deliveries and large team of SMEs, we can cross-train our resources,
enabling us to scale immediately to the required number