Cisco jabber presentation

Jabber Update
Jim Musial, CCIE #11728, FL SLED UC PSS
Qoncert Rays vs Mets Game
June 12th, 2012

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cisco Confidential 1

All-in-one UC Application Collaborate from Any Workspace

•  Presence & IM •  PC, Mac, tablet, smart phone
•  Voice, Video, voice messaging •  On-premises and Cloud
•  Desktop sharing, conferencing •  Integration with Microsoft Office

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

Confused yet?

Windows Macintosh Mobile

Cisco Unified Personal Cisco Unified Personal Cisco Mobile
Communicator Communicator Communicator
Webex Connect Aries X Cisco Mobile
Cisco Unified Video
Advantage
MOVI
IP Communicator

Jabber for Windows Jabber for Macintosh Jabber for iOS
*Jabber Video for Windows *Jabber Video for Macintosh Jabber for Android
*Jabber IM

Jabber
SDK

PC & MAC Android & iOS Tablets Smart Phones

EXPLOSION OF ALTERNATE CLIENTS

Across all Devices Any Time and Place

VIDEO BECOMES PERVASIVE

All-in-one UC Application Collaborate from Any Workspace
•  Presence & IM •  PC, Mac, tablet, smart phone
•  Voice, Video, voice messaging •  On-premises and Cloud
•  Desktop sharing, conferencing •  Integration with Microsoft Office


Two new releases
Cisco Jabber for iPad Cisco Jabber for Windows

Exceptional Video Deployment Flexibility
Complete UC Client
•  High Performance •  On-Premises and cloud
• Presence, IM
•  Interoperable (H.264) •  Microsoft Office
• Voice, Video, Voicemail
•  Immersive – Laptop – integration
• Desktop Share
Mobile

DESKTOP CLIENTS

Instant Messaging Rich
/ Group Chat Presence Contact
Search App Integration
User Management (MS Office)
& Authentication Enterprise
Call Control

Business
Video

Web/Desktop
Collaboration
Cisco Jabber
&
Conferencing
Client Services
Framework
Visual
MediaNet Voicemail


Presence and Contact Management
•  See instantly who is available and how

•  Instantly and efficiently interact

•  Contact display with photo

•  Customisable rich presence status

•  Start communication using text chat, voice
and video
•  Contact management using personal
groups
•  Chat and calling history

•  Business to business and business to
consumer federations
•  Customisable View (Photos/Offline etc)


•  Search for contacts using
optimized predictive
search
•  Numbers can entered to
dial
•  Alpha-number mapped for
dialling:
–  1-800-JABBER
•  A classic dial pad is only
Search for name or
exposed for DTMF.
dial number / URI •  URI dialling available 2H
CY12


Instant Message
Enterprise Class Instant Messaging
Contact Current
Escalations
Search Conversations
•  Standard based XMPP
protocol
•  Encryption point to point
and group chat
•  Emoticons & rich text

•  Screen capture for
content sharing*
•  Escalation to voice/video

•  Federated chat to other
organisations and
Screen Capture services
Send File
Emoticon
Format
Group Chat •  Chat history and logging


Current
Escalations •  Multiparty chat
Conversations
facility
•  Session
participant
view
•  Drag and drop
participant
addition
•  Escalation to
multiparty
voice/video
call

Multi-Party Session
Chat Session Participants


Cisco Jabber for Windows
IM & Presence Federation
Business to Business / Business to Consumer

Federated Organisations / Consumer / Services •  Industry standard based
federation for presence and IM
services
•  Multi-protocol federation
– XMPP
– SIP/SIMPLE
•  Inter-domain federation
– Inter-organisation
•  Intra-domain federation
(Microsoft OCS / LYNC*)
•  Public Service Federation
– Google / AOL

* LYNC intra-domain federation road mapped


Voice & Video Communication
Enterprise Class Voice, Video and Call Control
•  Industry standard based voice
and video for greater
interoperability.
•  Leverage capabilities of Cisco
Unified CM manager and
network.
•  Soft phone and Desktop
operating modes with in call
features
•  Native interoperability with
Telepresence systems.
•  High quality audio and high
definition business video
experience

* Feature not available in all clients

•  Jabber support both ad-hoc and scheduled video conferences
•  Ad-hoc are initiated using drag and drop or escalated group chat.

•  Ad-hoc Media resources are allocated from UC manager as required


Desk phone Soft phone
Control Operation

•  Users can select mode of operation using the system tray icon.

•  Drop down list provide a list of hardware/software calling options.

•  Users can be configured to use just desk phone, just soft phone or both.


•  Cisco Precision Video Engine (PVE) is a
H.264 AVC standard based media engine
using in Cisco Jabber clients.
•  The engine uses Cisco intellectual property
originally developed by Tandberg which was
original released in the Movi product.
•  The PVE provides full HD interoperability between
Jabber desktop clients and telepresence solutions.
•  Provides standard based audio (G.711a/u, G.722.1, G.729a)

•  Provides Video rate adaption and support for Cisco ClearPath Media
Resilience Mechanisms.
•  Supports frame sizes from QCIF to 720p HD at up to 30 frames per
second.


Video Desktop Share

Jabber Personal
Clients Telepresence

Room Based Telepresence

Multi
Party
Bridge

Standard based
3rd Party

•  Standards based Video desktop share providing cross device interoperability.

•  Desktop share sent as primary or secondary video stream.

•  Multi-party video desktop via MCU


Cisco Jabber for Windows
WebEx Ad-Hoc Desktop Share
•  Webex Ad-Hoc Desktop share using the WebEx service in the Cisco
collaboration cloud to host desktop sharing session.
•  Two way control application control

•  Screen Annotation and drawing

•  WebEx Ad-Hoc share is available when running in cloud mode


Deployment UC Manager Video Desktop Webex Desktop
Model Version Share Share
(requires UC manager 8.6+)

--

< 8.6
Cloud Model

8.6+ * *

--

< 8.6
On Premise Model
8.6+
* In the case where both Video and WebEx Desktop Share are available / possible the WebEx
Desktop Share will only be used where the Desktop Share is initiated form an IM-only conversation,
ie no call present between those parties. All other instances will result in a Video Desktop Share.


•  View Meetings directly in Jabber Client

•  Launch Webex sessions from calendar view.

•  Create instant Webex Meetings

•  Reminder toast pop-ups
(Initially available in cloud mode, on premise post release)


•  Visual voicemail provides access to
Unity connection directly from
voicemail tab.
•  Message is played back within the
client.
•  Cisco Unity is not
supported with Cisco
Jabber


Integration with Desktop Applications
•  See who is available
directly in Microsoft
2007/2010 Office
suites*
•  Easily start
– Chat
– Group Chat
•  Easily escalate to
– Voice
– Video
– Web Share


Contact Card Integration
•  Cisco Jabber for Windows uses published Microsoft Office APIs to
provide Cisco communications tasks directly from Office
applications

Presence
Instantly view the
availability of
your contacts
Presence is provide Chat / IM Voice/Video
from Cisco on Launch Jabber chat Launch Jabber high definition
premise or cloud sessions directly from video calls directly from Office
presence service Office Contact Card Contact Card


Contact Card Integration
•  Expanded contact card view
exposes further call enabled
options.

Voice
& Video

Additional
Contact
•  Organization view allows
Card
further navigation and
communications options


Ribbon bar Integration

Escalation to point to Escalation to point to point voice/video calling as
point and group chat well as escalation to multiparty ad-hoc
Function conferencing


Global Address List
•  Uses native Microsoft
communication controls
•  View Availability and
Presence
•  Instant Message/Chat

•  Initiate Voice/Video calls

•  Search and
communicate through
organisation structure


Personal Contacts

•  Personal
contact
integration
•  Initiate calls

•  Initiate IM


Personal Contacts
•  Use native Microsoft
controls in SharePoint
sites
•  Start IM
conversations to
federated contacts
•  Call contacts using
Jabber
•  Support SharePoint
2007/2010


•  Administrators can create additional
HTML application tabs within the
client.
•  HTML tabs can exist on web server.

•  Examples for tabs:
– Company Helpdesk/Support
info
– Branch directory
– Supplier search
– Social Networking Tab
•  Tabs support click to IM / Call,

•  Jabber for Windows supports a
number of accessibility features.
•  Accessibility View for presence

•  Keyboard shortcuts

+ = Answer Call
– Answer/Decline/End Call
– InCall Control (Mute/
Hold/Transfer/Park)
– Volume/Audio controls
Accessibility Enable/Disable
Presence Icon Accessibility •  For further information on US Government 508
(Available) VPAT contact accessibility@cisco.com


One click desktop share

•  BFCP standard
Desktop share.
•  Hit “Share” during
a call
•  Share with other
PC users, TP systems or rooms


Cisco UC Calling Options from Microsoft Lync

•  “Right-Click” on contact
“Place a Call”
“Place a Video Call” Right Click on contact


FUTURE
Cisco UC Calling Options from Microsoft Lync

Drag and Drop to call contact


MOBILE CLIENTS

Extend TelePresence and Unified Communications to the iPad

Available later this month!
Complete UC Client Exceptional Video Deployment Flexibility
•  Presence, IM •  High Performance
•  On-Premises and cloud
•  Voice, Video, Voicemail •  Interoperable (H.264)
•  Use existing infrastructure
•  Instant WebEx Meeting •  Immersive – Laptop – Mobile


•  “Always-on” seamless experience: background
processing, auto-registration
•  Secure connect feature: built-in VPN

•  Integration to native Android interface

•  Key Features
– Voice over Wi-Fi
– Handoff to cellular network
– Handoff to and from deskphone
– Mid-call features
– MWI and soft key access to corporate
voicemail
– Corporate Directory Access

•  Voice over Wireless LAN / Wi-Fi

•  Voice over VPN (Cisco AnyConnect)

•  Call preservation upon receipt of GSM call

•  Handoff to GSM / cellular network

•  Mid-call features

•  Bluetooth headset (limited support)

•  Voice Dialing

•  Business Visual Voicemail

•  Business Directory Access
•  SRST Failover


•  Actions synchronized with your Cisco
Unity Connection voicemail system

•  Play secure messages

•  Uses Wi-Fi / VPN – no voice call required


•  Stay connected while mobile
– Basic 1:1 IM application
– Single app for on-premises or cloud deployment

•  Take immediate action from your contact list
– Start or join an instant WebEx meeting
– Click to call, click to email, click to SMS

•  Flexible, secure deployment
– Single sign-on
– Secure, proxyless architecture

•  Free to current Cisco Unified Presence and Cisco
WebEx Connect customers
For iOS 4.2, 4.3 and 5 devices


•  Chat Groups

•  Switch chats by clicking the track ball or
BlackBerry menu button
•  Get notified of incoming chats while
Jabber IM is in the foreground or
background

•  No storage of chat history


•  Accessible from either a 1:1 chat or viewing profile
Click BlackBerry Menu button
to show full list of actions

Click trackball from contact
profile to take action


•  Secure and rich 1:1 Messaging
– Includes emoticons
•  Escalate to WebEx Meetings
– Click to launch WebEx Meetings for BlackBerry
•  Encrypted IMs
– SSL 3.0 support
•  Simultaneous login to mobile and desktop

•  Intuitive Navigation
–  See the full list of options
–  See a list of options for the screen you are viewing
–  Move back a screen or cancel a menu list


WEB CLIENTS

Easily add
collaboration
Voice Video to web
applications
and business
processes
IM/Chat Presence

Leverage web
Voice mail technologies
with a small
browser plugin –
Web
no need for a
Conferencing desktop client


Need help scoping or building your integration?

Visit the “Custom Integration” page of our Jabber Developer site

Overview and contact information for experienced Cisco partners who
can help build an integrated solution

http://developer.cisco.com/web/jabber-developer/custom-integration


BRINGING IT ALL
TOGETHER

Jabber for iPad
into TelePresence

TelePresence into
Jabber for Windows


Presence, IM, Voice (softphone), HD
Video, Desktop Share &
HD Video on PC, Mac
Conferencing, Voice Messaging

Dedicated Client All-in-one UC Client
for TelePresence-only Cisco UC Customer

Common Video Technology Foundation


Extend TelePresence environments to Partners and Customers

Ciscojabbervideo.com

•  Add collaboration to
web apps & business
processes
•  Microsoft does not do
this well
Requires full client install
(headless) to do voice,
video

www.jabberrdeveloper.com

•  Market evolving from IM to a full UC client
experience
•  Single workload sales difficult to execute

•  Most larger enterprise organizations (50+%)
have deployed, purchased or considered EIM
•  Smaller companies are split between EIM and
public IM
•  Presence & voice/video are foundational for UC

•  Critical to consider Unified Communications
when deploying IM

© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential – Do Not Share Externally Cisco Confidential 57

•  IM and Presence for Unified CM
customers … at no additional
license cost
IM/P for all users … not only those
with a Cisco IP Phone
•  Cisco Unified Presence licenses

•  Jabber IM client licenses on any
device PC, Mac, Tablet or Phone


•  Presence and IM user license for every employee
CUCM ESW, UCSS covers IM-only
HW and any deployment services are seperate
•  CUCM 7.1 or later, CUP 8.6.4

•  50+ Unified CM users licenses needed at a minimum

•  Available today

•  All Jabber-branded applications
•  Premise based IM


•  XMPP-based - Cisco & 3rd Party clients
•  Network-based presence
•  1:1, Group chat
•  File Transfer
•  Server logging, client history
•  Desktop and mobile access
•  Federations – Microsoft, IBM, Google
•  Contact integration
•  Microsoft Office Integration
•  Initiate, Join WebEx meetings (2H CY12)
Requires WebEx contract


•  Engaging User Experience
Integrated Conversation Window
Consistent user experience across clients

•  Expand reach of video
Mobile devices – Android tablets & phones, iPhone
Enhance with features from Jabber Video

•  Flexible deployment
Configurable for video only, IM only, full UC client
Secure Connect – application specific VPN

•  Extend integration with UC application suite
Contact center integration
Quad integration


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