A web-based forum discussion I hosted in December 2011 for the eLearning Guild.

2. How we’ll be relevant today…
• Identify key characteristics of how organizational learning is
changing into social business
• Differentiate between strategic design challenges vs. tactical or
operational design decisions
• Link design activities inside the organization to the larger context of
business effectiveness
• Explain the benefits of an internal information campaign in the
context of continuous improvement for an organization
• Prepare your personal/professional development in 2012 for 2013
and beyond.
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3. No, really…
• Take the next 60 seconds to get behind the keyboard.
• While you’re at it, get a pen/pencil and some paper
out, too. Most of the good stuff is NOT on the slides.
• This is going to be an active discussion making use of
chat.
• Take notes and tweet. By sharing, you also reflect: a
double win.
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4. Discuss: What trends or
topics are disrupting your
practice?
Use the Chat window!
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5. Showing, not telling, is the future.
Julie Dirksen Kevin Thorn
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6. Click to edit Master title style
Where to start?
“User Experience, Performance Improvement… we’re not going to be invited
into conversations unless we can establish that we add value in these areas.”
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7. Start understanding what’s
relevant outside of learning and
development
to be relevant inside learning and development.
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8. Google these people
(you have a phone)
 Alex Baumgardt  Dave Gray
 MJ Broadbent  Shel Kimen
 Richard Buchanan  Charlene McBride
 Bill Buxton  Peter Morville
 Christian Crumlish  Jakob Nielsen
 Sebastian Deterding  Don Norman
 Michael Dila  Dennis Schleicher
 Richard Feynman  Jared Spool
 Jesse James Garrett  Todd Zaki Warfel
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9. Discuss: Who are you serving
in your organization right
now? How Many miles have
you walked in their shoes?
Use the Chat window!
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10. Embrace “social business.”
Avoid “school” as the model.
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11. What is “Social business”
“People don’t do business with companies. People do business with
people.”
• A Social Business is engaged
deeply connecting people, including customers, employees, and
partners, to be involved in productive, efficient ways.
• A Social Business is transparent
removing boundaries to information, experts and assets, helping
people align every action to drive business results.
• A Social Business is nimble
speeding up business with information and insight to anticipate
and address evolving opportunities.
http://www.ibm.com/smarterplanet/us/en/socialbusiness/overview/index.html 11

12. How is Business changing?
Machine Organism
http://communicationnation.blogspot.com/2011/02/connected-company.html 12

13. Why do we need to pay
attention?
Divisions Connections
http://communicationnation.blogspot.com/2011/02/connected-company.html 13

14. Discuss: how does your role
change in a connected
organization?
Use the Chat window!
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15. Advocate for better
knowledge transfer
Rethink your role’s relationship with what you don’t know.
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16. Click to edit Master title style
Master the media you use.
“From cradle-to-grave, don’t let any one area get too foggy”
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17. Discuss:
A) What do you use in
learning experiences?
B) What media do you
personally consume?
Use the A/B window!
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18. Start your “Doing” list.
As well as your “Stop Doing” list.
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19. Discuss:
A) CREATE A Doing LIST
B) CREATE A Stop Doing LIST
Use the A/B window!
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20. Disrupt Yourself.
Before something else disrupts you
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21. Discuss: How do we disrupt
ourselves?
Use the Chat window!
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22. 22
Look at things in new ways…
 VISUAL THINKING
A new lens with which to view
challenges and solutions.
 KATA
Forms for Self-Improvement
 QUESTORMING
A means for driving towards
asking better questions.
 BODYSTORMING
Prototyping systems and
services in real-time by acting
as the interfaces
 GAMESTORMING
Design the experience of a
group coming together to
generate ideas and solutions.

23. Embrace complexity.
Oversimplifying leads to more chaos.
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24. Aaron E. Silvers,
Chief Learning Officer,
Problem Solutions, LLC
Contracted to
Advanced Distributed Learning
Thank you! (ADL)
http://www.adlnet.gov/
http://about.me/aaronesilvers
@aaronesilvers
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