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Welingkar’s Distance Learning Division
CHAPTER-10
POLITENESS
We Learn – A Continuous Learning Forum
Welingkar’s Distance Learning Division
POLITENESS
If you are polite people will be more appreciative of you. They will be more receptive
to your requests and more prepared to do what you ask.
What are the words you should use? There are many.
Greetings
Hello
How are you
Good Morning/afternoon/evening/night
Please
Thank you
Thank you very much
I am sorry
Excuse me
Politeness can also be achieved by using words such as “could”
“Could you write a report on your visit to XYZ Ltd.”?
We Learn – A Continuous Learning Forum
Welingkar’s Distance Learning Division
You can use polite words all the time. The more you use them
the more polite your conversation will become.
There are some other polite mannerisms you should remember:
a) Always cover your mouth when coughing or yawning.
b) Use a handkerchief if you sneeze or cover your nose with your
hand if you have no time to do anything else. Do not pick your
nose or sniff.
c) Beware of scratching yourself or picking your nails. These look
unattractive.
In general you should not do things that are unpleasant for other
people to be forced to watch.
We Learn – A Continuous Learning Forum

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Politeness - Business Etiquette

  • 1. Welingkar’s Distance Learning Division CHAPTER-10 POLITENESS We Learn – A Continuous Learning Forum
  • 2. Welingkar’s Distance Learning Division POLITENESS If you are polite people will be more appreciative of you. They will be more receptive to your requests and more prepared to do what you ask. What are the words you should use? There are many. Greetings Hello How are you Good Morning/afternoon/evening/night Please Thank you Thank you very much I am sorry Excuse me Politeness can also be achieved by using words such as “could” “Could you write a report on your visit to XYZ Ltd.”? We Learn – A Continuous Learning Forum
  • 3. Welingkar’s Distance Learning Division You can use polite words all the time. The more you use them the more polite your conversation will become. There are some other polite mannerisms you should remember: a) Always cover your mouth when coughing or yawning. b) Use a handkerchief if you sneeze or cover your nose with your hand if you have no time to do anything else. Do not pick your nose or sniff. c) Beware of scratching yourself or picking your nails. These look unattractive. In general you should not do things that are unpleasant for other people to be forced to watch. We Learn – A Continuous Learning Forum