The document summarizes the development of a new parcel tracking system called Product Tracking and Reporting (PTR) for the United States Postal Service (USPS). The key points are: 1) The legacy parcel tracking system was unable to scale to meet growing parcel volume goals and needed to be replaced. PTR was developed using Informatica for real-time data integration to provide improved parcel visibility and tracking capabilities. 2) PTR processes over 300 million inbound records daily, provides near real-time visibility data, and eliminated mandatory costs and downtime from the prior system. 3) PTR has enabled new capabilities like same-day delivery and lays the foundation for further enhancing tracking through technologies like GPS and

2. ®
Delivering a Parcel Tracking
System for the future
April 23rd 2015
Hersh Shah – Accenture Digital
Bob Moran – US Postal Service
Rich Hoggins – Accenture Federal Services

3. ®
The Accenture and Informatica Alliance Advantage
Copyright © 2014 Accenture All rights reserved.
Innovation
• Data Quality and Data Management
framework compatible with Informatica
• Accenture Innovation Center
for Informatica in Bangalore
• Accenture and Informatica
have developed assets to accelerate and
de‐risk the implementation approach
Collaboration
• 15‐year alliance relationship
• Regular governance at management and
executive levels
• Successful delivery of 1,000+ joint projects,
spanning every industry
• Four‐time winner of the Informatica Global
Partner of the Year award: 2012, 2010,
2008 and 2007.
Best in class Master Data
integration
• End to end delivery of highly
scalable MDM solutions
• Joint delivery methods for Master Data
Management
• Power and connectivity breadth
of Informatica for MDM solutions
• Deployable in the Cloud
and on‐premise
Global reach
& delivery
• Dedicated Informatica practice
• 4,900+ Informatica skilled
resources globally
• 3,400+ practitioners in Accenture Delivery
Centers
• Capability and development plan
to rapidly grow Accenture skills

4. ®
Accenture Analytics – The Journey to ROI
Part of Accenture Digital
Helping clients:
• Manage the digital disruption
• Gain insights from data to
help improve performance
• Increase return from data
and analytics investments
Relevant data is the starting
point for establishing links between
data and the insights, actions and
outcomes flowing from the data
Copyright © 2014 Accenture All rights reserved.

5. ®
Accenture and Informatica –
Delivering a Differentiated Collection of MDM Assets
Data Governance
Approach
Big Data Use
Cases and Solutions
Delivery Methods
for Data Management
Informatica
Automation Tools
Proven MDM
Approach
Master Data
Accelerator
MDM Reference
Architecture
Data Integration
Factory Solutions
Data Quality
Management Services
MDM Diagnostic and
Assessment tools
Accenture Alliance
Relationship
Informatica Practice
and Delivery
Copyright © 2014 Accenture All rights reserved.

6. ®
PTR - Product Tracking
and Reporting

7. ®
POST OFFICES PROCESSING CENTERS
VEHICLES EMPLOYEES DELIVERY POINTS
31,000 300+
490,000 153M228,000
PROCESSING EQUIPMENT
8,500
USPS Global Footprint
The U.S. Postal Service delivers 155 billion letters and parcels annually – 40% of the
world’s mail!
USPS is self-funded and generates $67bn in revenue each year

8. ®
One of USPS’s strategic goals is grow the parcel business. By 2018, USPS
estimates its parcel business to grow to 8 billion pieces per year
Growing the Package Business
• A key part of achieving this growth is 100% product visibility.
• Providing the ability to track mail pieces and containers end-to-end
through the Postal network and provide business intelligence to
enhance operational performance and provide customer value.
• To get there:
• Barcode on every package
• 10 – 12 tracking events per piece
• Full scan capability across all USPS functions
• Scan operations compliance
• World-class package tracking and visibility systems
0 1 2 3 4 5
2007
2009
2010
2011
2012
2013
2014
2015
Billion Packages Per Year
Today’s presentation will focus on Product Tracking and Reporting – the
cornerstone of USPS’s package tracking capability

9. ® Legacy System Challenges
Designed 16 years ago for limited tracking
 Unable to add new products and
capabilities due to limited system capacity
 Primarily batch based system which
limited real time data provisioning
 Long lag times for commercial shipper
visibility extracts
Legacy package tracking system was prone to outages and was unable to scale to
meet the parcel growth goals
In 2011 the decision was made to make investments to reengineer and replace the
existing system
Legacy system was at end of life
 Over $20M annual mandatory spend on
Mainframe Infrastructure
 Reliability issues
 Lengthy outages due to outdated system
design
 Monolithic architecture was difficult to
make changes to in an agile way

10. ® Objectives for PTR
• All scan event data captured and provisioned
in near real-time.
• Full product visibility with end-to-end tracking
events
• Able to support scan growth of 20% per year
• Maximize system availability and minimize
unplanned outages, disruptions.
• Configurable and data driven design,
scalable, faster time to market for new
products and enhancements.
• Near real-time operational reporting capability

11. ® Our Solution
Informatica used for its core strengths
• Primary integrating technology for inbound and
outbound interfaces
• Integration in real-time, not traditional ETL
• Mediation, validation, normalization and
rationalization of data
• Parallel threading with the ability to dynamically
add and remove processing capacity
• Subsequent “in database” processing occurs
using PL/SQL
• All wrapped in a Java execution, orchestration
and operations architecture
The Product Tracking and Reporting solution focused on developing a highly
scalable and customizable solution to support new products and events.

12. ® Why Informatica?
An integration architecture of massive scale and
complexity:
• 210 different interfaces with 51 external systems –
“like a heart transplant”
• 300m inbound records per day, and 1bn
provisioned outbound
• Extremely tight SLAs on data processing requiring
real-time data integration
Proven to USPS:
• Previous success on SASP – a similar system for
letter and flat processing
• Already supported in the USPS operations
landscape across two major applications
Powercenter provided capabilities out-of-
the-box to support this type of effort:
• Prebuilt components to handle different
integrating technologies e.g. MQ, flat file,
direct DB connection
• Designed to normalize diverse file formats
e.g. fixed width, delimited, XML or none of
the above!
• Facility to share and re-use components
across interfaces e.g. tracking barcode
parsing
• Ability to scale both horizontally and
vertically to support the high throughput
requirements

13. ®
How Accenture Helped?
• Informatica ETL expertise
• High performance data architects
• Global Postal industry knowledge
• Track record of delivering package
tracking programs throughout the
world
• Future-proofed architecture for online
needs as well as real-time reporting
• USPS infrastructure expertise
Accenture was the prime system integrator with responsibility for application
design and development, technical architecture, and testing services.
Working with the United States Federal Government, Accenture Federal
Services delivers mission critical operations to every cabinet level agency
and 24 of the largest federal organizations

14. ®
CDM SV PostalOne! SASP FAST GBS IM-VIS PTR
Visibility
Systems
Business
Capabilities
Mail Parcel
Accenture & USPS Partnership
Accenture has partnered with USPS to develop the foundational systems
necessary to drive high performing Mail and Parcel Visibility

15. ® Results Delivered
Improved Customer Satisfaction
• Attained a holiday season without any unplanned outages
• Immediately eliminated 13 hours of mandatory down time per week
• Designed for zero down time deployments for online application
Increased & Enhanced Visibility
• Immediately increase in number of available visibility events (8 to 11)
• Enabled real-time service measurement enhanced visibility data
• Improved interfaces for IVR, Customer Care, and Claims
System Performance
• Supports peak 110M online lookups/day, peak rate of 1,800 / sec – 200% increase
• 50% increase in scan volume on the prior year – 310M/day 3B/year
• Customer extracts of visibility events time with cut by 66%
Cost Reduction
• Eliminated $20M in mandatory annualized cost
Extensible for the Future
• Established the platform for Sunday Amazon Delivery
• Established the platform for Text Tracking
• Established the platform for MyUSPS
Parcel volume grew by 14% during the 2014 Holiday Season!
PTR delivered on high customer satisfaction through eliminating holiday
outages and improved system throughput.

16. ®
What’s Next?
Real-time Text Message Tracking
• PTR is now provisioning tracking data
through text messages.
Sunday Delivery
• Continuing to expand 7 day a week
delivery to more locations
Amazon Fresh
• Partnering with Amazon for grocery
delivery
Real-time Operations mobile reporting
• Provisioning of real-time reporting to
operations managers on mobile devices
Predictive Delivery Day and Window
• Ability to accurately predict the day a
package will arrive and provide the
customer a 2 hour delivery window
GPS tracking data
• Ability to tie geo-location data to delivery
and route information
PTR laid the foundation for the future to expand to real-time parcel tracking
through

17. ®