Value Proposition canvas- Customer needs and pains
Meet Federal Telecom Needs with Connections II
1. Federal Acquisition Service
U.S. General Services Administration
U.S. General Services Administration. Federal Acquisition Service.
CONNECTIONS II – Global Federal
Telecommunications and Network
Solutions in Buildings and Campuses
Debbie Clark
Connections Program Manager
www.gsa.gov/connectionsii
703-306-6546
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CONNECTIONS II Overview
Global contract (awarded Oct 2011), ceiling $5 Billion
Multiple Award ID/IQ (base 3 yrs and six 1-yr options),
FAR 15 acquisition
21 Pre-competed Contractors
• 9 are small businesses
Task / Delivery Order Driven
Fair Opportunity
• Must include all 21 primes – on average 3-5 respond
• For set-aside, must include all 9 small businesses
Supports Performance Based Contracting Approach
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CONNECTIONS II Scope
Provide connectivity from the user’s desktop to the point
of interconnection of the customer’s network service
providers.
Increased focus on capability of providing enterprise-wide
solutions.
• Includes all labor, products and solutions necessary to
support the integration of telecommunications, networking
and network-centric applications at the LAN, building,
campus, and enterprise level.
Network services, including services that provide
transport and access to and between customer sites, are
OUT OF SCOPE.
7. Federal Acquisition Service
CONNECTIONS II – A Better Vehicle
Provides enterprise-wide integration capability from
EXPERIENCED telecom vendors
Geographic scope is GLOBAL
Equipment provided under the contract can meet
Supply Chain Risk Management practices
Sustainability (incorporated Green) Requirements
Davis-Bacon & Service Contracting Act language
incorporated
Task Order Flexibility – ability of vendors to propose
“un-priced items” in task orders –
reduces/eliminates base contract modifications
Complementary to Networx
Task Orders can be fixed price or T&M
Access to Secret, Top Secret & TS/SCI cleared
personnel
Customer choice of Direct Order or GSA Assistance
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CONNECTIONS II Supply Chain Risk Management
Creating a track-able and traceable supply chain
Utilizing qualified suppliers
Verifying genuine ICT (Info and Comm Technology)
products - not counterfeit or illegally modified
Proper labeling of remanufactured or repaired
products
Valid licenses for products
Tracking standards (NIST)
9. Federal Acquisition Service
CONNECTIONS II Sustainability
Helping agencies meet government energy goals
Designing a working environment that requires
less energy, is less toxic, with less waste (LEED,
EPEAT)
Solution longevity - more time to replacement -
extended warranties
Recycle (De-manufacturing) and Reuse
Standards (ISO 14001 Environmental
Management) – more efficient operations
10. Federal Acquisition Service
Connections II Complements Network Services Contracts to
Provide Overall Communications and Network Focused Solutions
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10
Communications and
Networking
● Planning
● Design
● Integration
● Transition
Building/Campus
Facility Preparation
● Cabling/Wiring
● Trenching
● Power Systems
● Construction
Operations,
Administration, and
Management
● Network
Monitoring
● Management
● Repair
Customer Service and
Technical Support
● Help Desk
● Web Design
● Back Office
Support
Network Services Contract Portfolio
Connections II
CNX II Solution
Development and
Integration Capability
Resources
Within CNX II
Contract
(Equipment and
Labor)
Other GSA
Contracts
(i.e., SATCOM II,
Regional
Contracts)
Networx
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Examples of Support Services
• Network Management
• Help Desk Operations
• Network Design
• Installation and Testing
• Maintenance
• Configuration
Management
• Inventory Management
• Billing and Account
Management
• Customer Service
• Disaster Recovery
• Network Security
• Acquisition Support
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CONNECTIONS II – A Network Transition Tool
CONNECTIONS II can enhance your transition planning
or relocation efforts
CONNECTIONS II can provide:
• Equipment: additional end user modems, phones, PBXs,
switches, firewalls, servers, routers, intrusion detection
• Manpower: transition management, support personnel,
qualified technicians
• Solutions: transition planning-execution-documentation-
design of integrated contractor services
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CONNECTIONS II - Transition Functions
Pre-Planning
• Inventory validation, technology analysis
Strategy
• Organizational scheduling and communications
• Architecture alternatives
• Transition planning – orders and disconnects
Transition Coordination
• Site surveys, cutovers, reporting, billing verification
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CONNECTIONS II as an Integrator
CONNECTIONS II can be used as an Integrator to:
• Coordinate with access, transport, and equipment vendors
• Monitor end to end performance
– Time to repair, downtime, meeting service levels
– Supply agency with real-time insight into measures
• Coordinate trouble handling/definition
• Look for trends in performance
• Act as single POC with all involved contractors
– Propose procedures to address problems
• Report / Recommend / Develop business cases / Return on Investment
(ROI) analysis
Might use Networx for IXC, local access/transport, Schedule
70 for equipment (or other combinations)
16. Federal Acquisition Service
Connections II and IPv6 Migration
OMB deadline looming
Functions Connections II could perform:
• Migration planning and system analysis
– Inventory/assessment
• Purchase, test and integration
• Pilot deployment on selected LANs
• Full deployment in the production network
SOW template available soon to provide guidance
• Complete with sample instructions for contractors
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CONNECTIONS II Prime Contractors
• CONNECTIONS II contractors can add sub-contractors at any time
•Asterick denotes small business
• Please see http://www.gsa.gov/connectionsii for contractor contact information
A&T Systems* General Dynamics Information Technology
American Systems Corp.* Harris IT Services
APPTIS HP Enterprises Services
AT&T Technical Services Netcom Technologies, Inc.*
Avaya Government Solutions Nextira One Federal dba Black Box
BAE Systems Information Solutions Qwest Government Services dba Century Link QGS
Concert Technologies* Science Applications International Corp - SAIC
CRGT (Ciber) The Centech Group, Inc.*
EPS Corp.* Vector Resources*
Futron* Verizon Federal
VISION (GTI)*
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HOW AGENCIES MAKE BUYING DECISIONS
Timeframe to Procure
• Can you get what you want when you want it?
Price (Best Value)
• Can you get quality at a competitive price?
Reliability & Credibility of Contractors
• Will you have access to best performing contractors?
Source: GSA FAS Blueprint Survey
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Top Customers in Connections I
1. State Department
2. Army
3. Veteran Affairs
4. General Services
Administration
5. Air Force
6. Navy
7. Social Security
Administration
8. Agriculture
9. Justice
10. Homeland Security
11. Transportation
12. DOD
13. Federal Trade
Commission
14. Treasury
15. Health and Human
Services
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Customers Won with CONNECTIONS
State Department
• Operate, manage, maintain existing domestic
Enterprise Telecommunications network
• Nation-wide task order
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Customers Won with CONNECTIONS
General Services Administration
• Maintenance & support of 26 PBX switches
throughout Region 9 (California, Nevada, Arizona,
Hawaii, Pacific territories)
• Approximately 62% cost savings over 5 years
• Task was issued, awarded and implemented in
approximately 3 months
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Customers Won with CONNECTIONS
Federal Trade Commission
• Awarded a 5 year CONNECTIONS task order
• Manage a centralized service call center, supporting
several locations
• Provide on-site end user support to several locations
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HOW TO BUY FROM CONNECTIONS II
Procurement Process
Hot Topics
• CONNECTIONS II and Performance Based Contracting
• CONNECTIONS II and “Un-priced items”
Tools and Resources
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CONNECTIONS II Procurement Process
Ordering Contracting Officer (OCO) Ordering Options
• Self-service
– Delegation of Procurement Authority required
easy, fast, on-line, 48 hour turnaround
• Assisted-service (DPA required for GSA OCOs too)
Gather requirements
Develop Task Order / Delivery Order Request (BOM,
SOW or SOO) & other required acquisition documents
Ensure “Fair Opportunity” throughout the process
Issue order
Manage delivery
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Request a Connections II Delegation of
Procurement Authority
Warranted contracting officers must fill out this form to request a Delegation of Procurement Authority (DPA) for
Connections II. It takes approximately five minutes to fill out.
Before requesting a DPA
•Before you can request a DPA, you must review these documents:
•Delegation of Procurement Authority Memorandum of Agreement (MOA) (PDF, 275k, 04/16/2012)
•Eligibility to use GSA Sources of Supply and Services (PDF, 46k, 10/12/2011)
•Fair Opportunity Guide (PDF, 338k, 04/16/2012)
•Customer Slides (PowerPoint, 3,200k, 10/25/2011)
After requesting a DPA
•GSA will review the form and initiate the Delegation(s) of Procurement Authority;
•You should receive delegation confirmation within two business days; and,
•After receiving the confirmation, you will be able to issue task orders on Connections II.
Information Form Field
First name…
.
.
.
Submit
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Performance Based Contracting
Standards of performance (indicators): Indicators by which
a contractor’s performance is measured
Service Level Agreements (SLAs): Baseline indicator levels
used to evaluate quality of service
Incentive arrangements: Incentives are offered based on
whether the contractor’s delivery is meeting the SLAs
Intended to ensure that required performance quality measures are
achieved and that total payment is related to the degree that services
performed meet contract Standards.
Note: Refer to Section 37.6 of the FAR for a more detailed description of Performance
Based Contracting.
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Un-priced Items and CONNECTIONS II
Under the CONNECTIONS II contract un-priced items
were anticipated and are allowable. Information on
proper use of un-priced items is discussed in Section
G.3.1(e) of the contracts. General Information:
• On individual task and delivery orders, un-priced items need
to be evaluated on an individual item basis and labeled
appropriately
• Un-priced items will be governed by the same terms and
conditions of the contract as CONNECTIONS II CLIN items
• Maximum allowable amounts will be established by task
order as outlined by the OCO
• Un-priced items will be on the task order; need not be on
contract
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CONNECTIONS II One-Stop-Shop Website
Key Information on Portal
• FAS Points of Contact
• Industry Partner Points of Contact
• CONNECTIONS II Contract
• Delegation of Procurement Authority for OCOs
• Roles and Responsibilities
• Fair Opportunity Guideline
• Statement of Work (SOW) Examples
• Contractor E-mail Addresses for RFQs
• Link to CONNECTIONS II CLIN Checker
• Website: www.gsa.gov/connectionsii
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CONNECTIONS II Summary
Telecommunications and Networking contract
High degree of flexibility and customer choice
Equipment, Services and Solutions driven
21 prime contractors and their subs
GSA value add with assisted service
Task Order driven - enhances competitive process
Dovetails well with GSA transport contracts
www.gsa.gov/connectionsii
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Thank you for your interest and
participation!
CONNECTIONS II is:
Telecom/Networks in buildings & campuses
Pre-competed high qualified contractors
Flexible, easy to use, customer choice
Please
remember:
Email: ITCSC@gsa.gov
Website: www.gsa.gov/connections
Website: www.gsa.gov/connectionsii
1-855-ITAID4U
For more
information
contact: