With the number of people infected with the coronavirus (COVID-19) nearing a hundred thousand worldwide and the death toll steadily rising, there’s no question that we’ve got a pandemic situation on our hands. In the face of fear and uncertainty, more and more organizations are curbing corporate travel and turning to remote work arrangements in order to minimize impact and prevent potential business disruption.

1. INTELLIGENT
AUTOMATION
Instead of disrupting services due to staff
unavailability, businesses can identify ways to adopt
intelligent automation to help increase. Starting
with day-to-day repetitive work activities,
automating the manual intensive rule-based
processes can help reduce the burden on the
available staff and they can be re-assigned for more
strategic and value-add activities.
COST REDUCTION
Considering the current situation most businesses
will likely focus on postponing purchases and
upgrades of high expenditure on-premise software
and hardware. Instead, technologies such as
Intelligent Automation, AI and Analytics can help
enable the necessary automation with much less
investment.
SUPPORTING
WORKFORCE
Virtual agents can automate IT helpdesk tasks to
support employees. Such an IT chatbot can verify
the identity of the requestor, identify and resolve
the issues, and then update the resolution to the
requester without any manual intervention.
Such virtual agents enable high productivity,
handling a high volume of requests,
freeing up the helpdesk
WAYS IT AUTOMATION CAN
HELP YOUR ORGANIZATION
SURVIVE THE CORONAVIRUS
VPN ACCESS
VPN access issues for both employees and
contractors are also on the rise. By automating this
workflow, remote workers can be up and running
quickly without adding to the IT team’s already
overloaded schedule.
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