The document outlines 10 keys to effectively implementing a shared service center. It recommends establishing clear objectives and criteria for what processes to include. A phased implementation plan and simplifying complex processes upfront are also advised. Strong governance is needed to prevent unnecessary complexity over time. Performance should be regularly benchmarked and technology platforms chosen that can support the shared services long-term.

1. Shared Service Center
10 Keys to Effective Implementation
Effective Leadership: Popular Article Series from HR C-Suite
www.hrcsuite.com

2. Efficiency, saving money, improving
quality and service is necessary for
businesses remain healthy and
viable. It should be no surprise that
many multi-location companies are
looking at the shared service model
as way of achieving those objectives.

3. Here are 10 Steps to an effective
shared service center
implementation:

4. 1. Ask Key Questions
What objectives are to be
reached?

5. 2. Determine Key Criteria
Understand what should go into
shared service center and what
should not.

6. 3. Phase Implementation
Determine a sequence of events
and what and when things will
change.

7. 4. Simplify Complexity Upfront
Simplify complex processes
before implementation.

8. 5. Establish Strong Governance
Establish good oversight to
prevent “complexity creep”

9. 6. Establish Chargeback
Expectations
Be clear and transparent about
costs and billing arrangements

10. 7. Change Management
Take change management
seriously and have a plan

11. 8. Ensure Effectiveness Over
Time
Build benchmark and follow up
measures to ensure performance
in the long-term

12. 9. Evaluate Technology
Plan from the start what is the
best technology platform that
will support the service center.

13. 10. Use Service Level
Agreements
SLA’s are a great communication
tool between service center and
customer.

14. Get our NEW publication today!
The Insider’s Guide to Shared Services
vWhat are common services offered (and how are
they determined)?
vWhat roles are critical to success?
vWhat technology is needed to support this initiative?
vWhat chargeback model do you recommend?
vHow do you measure performance?
Get these key shared service questions answered as well as
templates, tools and checklists!
To learn more and get access go to: http://www.hrcsuite.com/
publications/shared_services