Soft skills for tough times
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A summary of critical skills to pursue in a post-COVID-19 world.
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Soft skills for tough times
- 1. Soft skills for tough times Oluwatoyin Puddicombe
- 3. Why we need soft skills âą They can affect relationships, communication, and interaction with others. âą They reveal our personal strengths. âą They are transferrable âą Not having them can make or break our relationships or businesses.
- 4. Exercise: Front Desk Executive âą Competencies âą Interpersonal skills â patience, listening, and communicating are all people skills a front office executive must tap into while assisting guests âą Customer-centric â making the needs of patrons the top priority and working to make their interaction with your company pleasant âą Multitasking â handling phones, dealing with visitors, and responding to staff requests requires the ability to juggle a variety of things at the same time âą Attention to detail â being able to follow procedures in the way the employer wants keeps the visitor experience consistent and in line with the companyâs image âą Discretion â privy to personal or sensitive information
- 5. The COVID-19 Factor âą Negatives ï Decline in recruitment for common roles ï Obsolete and irrelevant roles ï High unemployment rates âą Positives ï Remote opportunities, local and global ï Digital skills ï New career paths ï The âGIGâ Economy
- 6. Critical Soft Skills for a Post-COVID-19 World âą Problem Solving âą Emotional Intelligence âą Tech Savviness/Digital Skills âą Critical Thinking âą Commitment to Continuous Learning âą Oral Communication âą Leadership - Self and Others âą Creativity and Innovation
- 7. âą Written Communication Skills âą Presentation Skills âą Negotiation Skills âą Adaptability âą Listening Skills/How to ask Questions âą Organisational Skills
- 8. How to Develop Soft Skills
- 9. Growth Mindset Self Evaluation Get a Coach or mentor Join Groups with same interests
- 10. My first attempt at animation
- 11. Links âą https://www.tonyrobbins.com/disc/ âą Learn new Skills ï www.renderforest.com (animation) ï Duolingo app on Playstore (new languages) ï Mimo on Playstore (coding) âą Free Courses Online ï www.coursera.com ï www.edx.org ï www.alison.com ï www.udemy.com (some may require small payments) ï LinkedIn Learning (you may need to pay for some)
- 12. Questions
Notas do Editor
- Ask Questions
- For example, a lot of interviews will be taking place by video now. How do you convince the interviewer that you are the best candidate for the job?
- Can you tell me any other skills you think a front desk person should have? Iâll take three or four What other jobs do you think someone with these competencies can do? If she wanted to go to Sales, what hard skills do you think she might need? For HR, for Finance?
- Industries that have been hard hit: Aviation Hospitality Banking Retail Oil&Gas Real Estate Construction Manufacturing Those thriving Tech: Social Media, Gaming, Data Science, Machine Learning, Coding Consulting (-ve and +ve)
- EI is different from IQ. Communicating value is more important than ever. Learning must be continuous. You must either be starting to learn something new or finishing something. Reading is invaluable Keeping updated wit current events and trends
- There are also task specific soft skills; those that enhance performance on specific roles.
- Growth Mindset: You cannot be passive when it comes to succeeding in your career. Just doing your job will not cut it. You have to be deliberate. Your career does not happen by chance. You can express value in one of two ways. One is to be charismatic. This is a natural ability and not everyone has it. The other is to be diligent and work excellently. Your employer values you because he can always guarantee the quality of your work. Ovation is necessary for both types of people. There are free tests online that can get you started. However, only you can truly know what you are capable of. Be ready to learn new skills. There are many online resources. Iâll share a few at the end.