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High Tempo Testing
- a system for growth
Michał, welcome to the team!
Last time:
◉ Pirate Metrics are Acquisition, Activation, Retention,
Revenue, Referral (AARRR!!!!)
◉ Each customer segment/channel is different and should
be treated accordingly - aka should have its own, different
AARRR factors
◉ You should find 3 channels:
Best performing (%)
Largest volume (#)
Lowest cost ($)
◉ There is qualitative and quantitative data analysis
Next meetings will focus on:
◉ Pirate Metrics Workshop
◉ Tests and Experiments
◉ B2B
◉ B2C
How long will it take today?
What will we cover today?
How to be smart in managing growth?
Testing - this is the key to success!
You have to test new solutions
to improve your funnel (AARRR)
quickly and cheaply and scale
what works.
Test to discover vs. test to
optimize
In order to grow - you must
know in which direction, have
the proper framework and
implement tests in an agile way.
Build
TestAnalyse
Ok, what are the three things
crucial for growth?
Process TeamSystem
Tell me more about the process!
How to start?
First - set up goals to achieve,
metrics, strategy (for M,Q or Y)
◉Which funnel level are we working
on? (like activation)
◉What are we strong at? (i.e. SEO,
SEM)
◉What budget do we have?
◉What overall company goals to
achieve? (i.e. revenue increase 50%
YoY)
◉What do we measure? What’s
growth for us?
Second - build a repeatable and
scalable machine, that looks like
this
Ideation
Prioritisatio
n
Experiment
s
Analysis
Build a backlog of ideas
Experiment Doc:
1. What is the test?
2. What was the hypothesis?
3. What was the experiment configuration?
4. What were the texts, graphics
5. Did it succeed or not?
6. Why did it (not) work?
7. What can we improve?
8. What have we learned
Where to find ideas?
◉Watch the competition
◉Read, read, read and again - read a lot
(growthhackers.com , medium.com, Quora etc.)
◉Brainstorm
◉Organize workshops
◉Use external advisors
◉Ask the entire company to participate
Who here wants to grow their
business?
Each idea has to have a hypothesis
and KPIs
So you know if it failed or
succeeded - based on data
Scoring - we suggest the ICE score
Impact
Confidence
Ease
Impact (potential impact)
Confidence (how certain are you that it
will work)
Ease (how easy is to introduce it)
On a scale of 1-10
+ working hours, if needed
+ anything that suits an organisation
They all have to focus on how will
they move the One-Metric-That-
Matters (OMTM)
+ Each idea should be linked
to particular level of a
funnel (AARRR)
How to prioritize ideas?
How to test them?
Each test must have a
hypothesis, which we are
verifying
For example:
We have X traffic from Facebook a
week (no ads) and we want to
improve it. I think we should increase
the number of posts x2 daily and the
traffic will increase by 50%.
Weekly tempo goal (ie. 3 tests
a week) – depending on the
team
Crucial– total focus on the
sprint tasks
How to analyze results and
draw conclusions?
Did it work, did it not work, we don’t
know?
Ok, we know about the process,
now let’s systemize the tests!
Tell me more about the
System!
Each test has to be analyzed
and described, keep learning!
Weekly growth meeting –
Settling on the priorities and
growth coordination
Growth Meeting agenda:
● 15 min: KPI review and update focus arena
● 10 min: Review last week’s testing sprint
● 15 min: Key lessons learned from analyzed
tests
● 15 min: Select tests for this week’s sprint
● 5 min: Check growth of ideas backlog
Tools
Ideation
Prioritisation
Experiment
s
Analysis
Idea Backlog
Ideation
Prioritisatio
n
Experiments
Analysis
Trello (Growth Template)
Ideation
Prioritisatio
n
Experiment
s
Analysis
Analytics
Ok, we know the process and the
system, but what about the growth
team?
Let’s go back to definition
of Growth Hacking
Who else?
It depends.
SEO PPC Email CRO Product
SEO guy
Dev
Content
Analytics
Ads guy
Dev
Graphic
Analytics
Email guy
Dev
Content
Analytics
Dev
Analytics
UX
Dev
UX
Analytics
‘Growth Master’
Someone who’s making sure, you’re
focusing only on growth
Developer
Front-end / Full Stack /
Full Stack Overflow
‘Growth Master’
Someone who’s making sure, you’re
focusing only on growth
Developer
Front-end / Full Stack /
Full Stack Overflow (joke)
‘Growth Master’ Developer
Analyst
‘Growth Master’ Developer
Analyst Graphic designer
‘Growth Master’ Developer
Analyst Graphic designer SEO Specialist
‘Growth Master’ Developer
Analyst Graphic designer SEO Specialist Content Writer
‘Growth Master’ Developer
Analyst
UX/UI designer
Graphic designer SEO Specialist Content Writer
‘Growth Master’ Developer
Analyst
UX/UI designer Email Marketer
Graphic designer SEO Specialist Content Writer
‘Growth Master’ Developer
Analyst
UX/UI designer Email Marketer
Graphic designer SEO Specialist
Community Expert
Content Writer
‘Growth Master’ Developer
Analyst
UX/UI designer Email Marketer
Graphic designer SEO Specialist
Community Expert PPC Specialist
Content Writer
Growth Team might therefore
consist of 1 - 2 - 3 - 4 - ∞*
Growth Team might therefore
consist of 1 - 2 - 3 - 4 - ∞*
* but remember you’ll need to manage them, so infinity is not a good idea.
Up to a few people full time (4 - 6) should be enough in most cases
No matter the size, some things
must be jointly shared
Is your funnel leaking?
Examples
3012
110
60
48
39
3012
110
60
48
39 1.3%
3.6%
2%
1.6%
5412
641
358
12
120
5412
641
358
12
120
11.8%
6.6%
0.22%
2.2%
7612
4301
3127
1275
134
7612
4301
3127
1275
134
56.5%
41%
16.7%
1.7%
7612
4301 56,5%
3127 72,7%
1275 40,77%
134 10,5%
5871
763
143
83
53
5871
763
143
83
53
13%
2.4%
1.4%
0.9%
5871
763 13%
143 19%
83 58%
53 64%
LogMeIn Case Study
3 step goal:
1. Register your details
2. See download page
3. Download the software
Problem
90% drop-off at the
download step
The team ran dozens of tests focusing
on improving the button’s appeal.
Nothing seemed to reverse the trend.
So they decided to do some qualitative
research to come up with new
hypotheses. It turns out they didn’t have
to ask many people.
There was a clear theme that was killing
their Activation numbers.
People didn’t believe the product was
free. They thought it was too good to be
true.
Based on their new insight, they added a
second button. This button was to
download a free trial of the paid version
of the software.
They hadn’t offered the paid version
during the signup process before
(probably because you’d assume that
would hurt conversion).
The result?
300% improvement!
How to do it in your business?
1. Goal setting is critical to sustainable growth
2. Focus on high leverage goals
3. Communicate goals widely
4. Follow growth hacking process to achieve
goals
What can you do?
Figure out your:
Best performing (%)
Largest volume (#)
Lowest cost ($)
Maximize your return from
these 3 channels.
Find out where are
the leaks in these
funnels
Stalking?
Or talking to find out where
is the obstacle?
Spare less attention to
the other channels
Most important
sentence of the day!
You won’t know until you
test it!
To sum it up:
◉ Growth is built on proper Process,
People and Systemization
◉ The process should consist of
Ideation, Prioritization,
Experimentation and Analysis
◉ Focus on the areas where you can
have the biggest impact
Next time
Pirate Metrics Workshops
Q&A
Thanks for coming!
Let’s have a beer together now!
3 steps to success
Any questions ?
You can find us at
◉ tomzduda@gmail.com
◉ a.p.wesolowski@gmail.com
◉ michal@webgrowth.com
Thanks!

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Growth Hacking - High Tempo Testing

Notas do Editor

  1. We will begin by speaking on the overall growth mindset After that we will focus on specific channels and topics
  2. Adam Arek Tomek
  3. Adam Arek Tomek
  4. Adam Arek Tomek
  5. Adam Arek Tomek
  6. Adam Arek Tomek
  7. Adam Arek Tomek
  8. Adam Arek Tomek
  9. Adam Arek Tomek
  10. Adam Arek Tomek
  11. Adam Arek Tomek
  12. Adam Arek Tomek
  13. And depending on your capabilities (bugdet, traffic volume)
  14. Adam Arek Tomek
  15. Adam Arek Tomek
  16. Adam Arek Tomek
  17. A question to audience – who is: Dev Analytics Paid campaigns Content and/or SEO Designer/UX
  18. What differentiate Growth Hacking from Marketing? [DATA-BASED] It’s data-based, hence requires a lot of analytics, tests and statistic [PIRATE METRICS] It covers more than acquisition (it’s implemented in product) [TECH-SAVVY] It uses technology and coding as a leverage and ‘out-of-the-box’ approach to Marketing [GREAT UX] It’s focus on great experience and high satisfaction [DIFFERENT CHANNELS] It tests and uses different channels to get the customer
  19. Always: DEV and Analytics
  20. And: Community guy,
  21. What must be shared: All are focused on one metric - Growth/One KPI that matters All members are on the same page All has growth hacking mindset All are data-driven At some point all needs to be multidisciplinary
  22. Pirate Metrics - odgłos, który robią piraci ;)
  23. Pirate Metrics - odgłos, który robią piraci ;)
  24. Pirate Metrics - odgłos, który robią piraci ;)
  25. Pirate Metrics - odgłos, który robią piraci ;)
  26. What did we miss? What else can we do? Does anything require clarification?