The Strategy Is Delivery - putting the needs of users first in designing and delivering public services. Tom Loosemore kävi 11.12.2015 Toimivan kaupungin Muotoiluagenttien ja valtionhallinnon Muutoksentekijäverkoston vieraana Helsingissä.

1. Digital government:
Not complicated.
Just hard.
Tom Loosemore
@tomskitomski
tom@public.digital

3. In 2010 the UK
Government opened
the door to people
from the Internet

4. GDS

5. We didn’t join to fix
government websites

6. We joined to fix
government

7. Government needed
fixing

8. 1. Write Policy
2. Guess Requirements
3. Procure IT system
4. Inflict on Users
5. Operate (aka Stasis)

9. We founded the UK
Government Digital
Service to fix this

10. We got some
things right

11. Open
Agile
Multi-Disciplinary

12. Relentlessly
focused on user
needs.

14. @leisa

21. www.gov.uk/bank-holidays

22. www.gov.uk/foreign-travel-advice/egypt

23. www.gov.uk/calculate-your-maternity-pay

24. GDS

29. www.gov.uk/design-principles

30. www.gov.uk/service-manual

32. gds.blog.gov.uk

34. Since 2012 the of GDS focus has
been to help departments to
transform their own services

35. GDSwww.gov.uk/transformation

36. GDS

41. You can’t fix those services in
isolation...

44. www.gov.uk/performance

45. GDS

46. GDS had to fix the UK
Government’s approach to
technology

47. New controls, advice and guidance
all mean technology meets the
needs of civil servants

48. Changing how government buys
technology and digital services
too, making the supply chain
much more diverse

49. UK Government’s
supplier base
used to be here...

51. Now it’s here...

52. 1. Write Policy
2. Guess Requirements
3. Procure IT system
4. Inflict on Users
5. Operate (aka Stasis)

54. But…

55. One Big Ugly
Reflection

56. We were not bold enough

57. Not nearly
bold enough

58. Not even
close

61. How (and why) to print all the things

62. We were digitising a
paper-based government

63. We’d put lipstick
on pigs.

64. The prize is so much
bigger than more
efficient ‘paper-based’
government

65. So.

66. What if we started again? *

67. What if we started again? *
* With everything, apart from our democratic institutions.

68. TBH, I did not give the team a
completely blank canvas…

69. 1. Services so good they were
previously unimaginable

70. 2. Services which work first time,
usually in real time.

71. 3. New services set up in
weeks, and run at fraction of
today’s cost

72. 4. Ministers can see if their policy is
working as intended within days or
weeks, not decades

73. 5. Front line public servants
can focus their effort on
supporting those who need
help the most.

74. 6. Fraud to be “designed out”
Security to be “baked in”
Defences against both evolve to
meet emerging threats.

75. 7. Services to be highly
responsive to feedback from
their users.

76. 8. Accountability should be
crystal clear & people able to
give instant democratic
feedback

77. 9. Services should only use
“just enough” personal data.
The citizen should be in
control of how and when their
data is accessed.

78. 10. Open public data is
canonical, infrastructural, and
immutable.
Services use open standards
and create open standards.

79. 11. Services should gracefully
span local, central and
devolved governments…
…provided the user consents.

80. 12. Policies and rules are
visible as code, and you can
validate them as a citizen.

81. 13. Everything is available
through an API for 3rd party use…
… provided the user grants
permission, and it’s secure.

82. The team ‘sketched in code’,
designing unimaginably simple
services
But they also thought hard
about the nature of the new
institutions required

84. If you asked an architect,
she might draw their
model work like this…

85. GDS

86. We call this new
institutional architecture
‘Government as a platform’

88. Deep breath…

89. < Cmd-Tab Chrome >

91. The first nation/region/state/city
bold enough to reinvent its
institutions to make the most
of the internet will win big.

92. Why not Helsinki?

93. Read more about GDS:
Blogs – gds.blog.gov.uk
Design Principles – www.gov.uk/design-principles
Digital Strategy – www.gov.uk/digitalstrategy
Service Manual – www.gov.uk/service-manual
Performance – www.gov.uk/performance
Code – www.github.com/alphagov

94. Thank you
email: tom@public.digital
web: public.digital
twitter: @tomskitomski

97. Here’s how simple it could
be to start a company