Principles of Management- Managerial Levels & Roles- Managerial Levels Top Management Middle Management Management Roles Henry Mintzberg’s Managerial Roles Reconciliation of Managerial Functions & Managerial Roles

1. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Affiliated Institution of G.G.S.IP.U, Delhi
BCA
(Second Semester)
Principles of Management
20104
Managerial Levels & Roles
By: Saguna Khajuria
Assistant Professor

2. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Managerial Levels
• Management levels signifies the hierarchy of
management
• The management is divided in levels
depending upon the size of business, no. of
workers and effective span of control
• There are three basic levels of management
– TOP MANAGEMENT
– MIDDLE MANAGEMENT
– LOWER MANAGEMENT

3. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Managerial Levels
TOP
MANAGEMENT
MIDDLE
MANAGEMENT
SUPERVISORY OR LOWER
MANAGEMENT

4. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Top Management
• It consists of Board of Directors and Chief
executives ( MD, GM etc) or a group consisting
of chirman and functional/ executive
directors)
• It lays down policies & objectives of the
enterprise
• It coordinates the affairs of the business and
reviews the performance of the middle and
lower levels.

5. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Middle Management
• It consists of heads of various departments
• Their job is to organize their departments to
implement the top management’s policies.
• They serve as a channel of communication
between the top and lower management

6. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Lower Management
• It is also known as operative or supervisory
level
• It consists of foreman, supervisors, office
superintendent etc
• They are more concerned with direction and
control functions as compared to planning &
organizing functions of management

7. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Management Roles
• A manager performs many roles such as
resolving conflicts, leading team, negotiating
new contracts, representing the department
etc.
• Management expert Prof. Henry Mintzberg
has recognized 10 primary roles that can be
used to describe the functions of manager.

8. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Henry Mintzberg’s Managerial Roles
• He grouped 10 different roles into 3 main
categories:
A. Interpersonal Roles
• Figurehead
• Leader
• Liaison
B. Informational Roles
• Monitor
• Disseminator
• Spokesperson

9. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
C. Decisional Roles
• Entrepreneur
• Disturbance Handler
• Resource Allocator
• Negotiator
Henry Mintzberg’s Managerial Roles

10. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
Reconciliation of Managerial Functions
& Managerial Roles
ROLES FUNCTIONS
Interpersonal Roles Planning
Organizing
Informational Staffing
Directing
Decisional Controlling

11. TRINITY INSTITUTE OF PROFESSIONAL STUDIES
Sector – 9, Dwarka Institutional Area, New Delhi-75
THANK YOU
• Keywords: Top Management, Board of directors, Policies, Middle,
Supervisory, Interpersonal, informational, decision, Mintzberg,
Planning, organizing, staffing, directing, controlling.