3. £10BIs spent in total per annum across the financial
services sector globally, converting data into
insight
Source: International Data Corporation (https://www.wsj.com/articles/banks-get-personal-in-their-marketing-1493086141)
4. NOT THE SAME GAME ANYMORE
Legislations Consumer Behaviour
10. SERVE CONSUMER MODEL CURRENT PROSUMER MODEL NEW CONVERSUMER
“I wonder when
that offer for a
new car I want
will come in..?”
Social
Compare
Credit Values
Dealership
On & Off
Profile
NETWORKED MARKET
Intent to buy
Bank Smart Financial Planner
$ Mobile
Banking
Federated ID
INDIVIDUAL EXPERIENCE
31. FS DIGITAL TRANSFORMATION STRATEGY:
End to end solutions from advisory to implementation
Become a
Platform
Deliver
Faster
Data Driven
Enterprise
Gain
Insight
Evolutionary
Architecture
Always
Delivering
Customer
Touch-Point
Learn &
Respond
Regulation &
Compliance
Holistic
Opportunity
A Future Financial Service Blueprint that Works
Engineering Organisational Ideation, Design and Delivery
32. ORGANISATION AND CULTURE
DELIVERDESIGNDEFINE
BEING
ADAPTIVE
THE ADAPTIVE
ORGANISATION
Adaptive
Leadership
Aligned
to Value
Clarity of
Purpose
Value Driven
Portfolio
Continuous
Innovation
Lean Portfolio
Management
Customer
Focus
Product & Services
Aligned Teams
Responsive
Programmes
Evolutionary Technical
Architecture
Lean Project
Definition
Continuous
Delivery
Data &
Analytics
Continuous
Improvement
DOING
AGILE