1. Enhancing Your Brand through
Social Media
For ODN of WNY
June 10, 2011
Presenter Terry Babij
Social Media Revolution
by Socialnomics
Click Here to start
Video
2
2. Conversation Prism
Click for Source
Listening for pulse of community
• Lurkers
• Use search and other tools to listen for
positive and negative conversations
• Promote Social Media with SHARING on
Web-Sites and E-Mail messages
4. Social Media Iceberg
• So much going on out of sight!
• Need to pick your strategy
• Be prepared to alter course
• Once you have committed there is no
stopping
• Originally a place to post resumes and
look for work. Now a popular B2B or
Professional Social Network
• Single profile
• Business Networking
• Company pages
• LinkedIn Groups
–Discussions
• LinkedIn® Answers
5. My LinkedIn Profile
• Must be invited to join someone’s network
and are only supposed to invite people
you know (if you know e-mail)
• May ask others for introduction
• Some people have profiles but do not
accept invitations???
• Publications ETC
• Links
Company Page
• A Place to Promote Company
• Upload Products
• Make Announcements
• Publicize Events
• Others can follow
6. Social Compass Click for
Source
Facebook
• Many changes and updates. Hard to keep
up.
• More conversational and less
management than Web Site
• How to manage different profiles
• Personal Profiles
– Limited to 5,000 friends
– Personal
– Should not conduct business
– Small print may find your page gone
7. Personal Profiles cont’d
• May want multiple profiles?
– Personal
– Professional
• News feed delivered by FB to your wall
• Others can post or write on your wall
• Direct messages
• Pokes
• “PAGES” and “GROUPS”
Company Pages
8. Company Pages
• Business Focused or Not For Profit
• Create “Welcome” page so 1st time visitors
do not land directly on wall using FBML
• Ideally less about you more about what
the readers or FANS would like to see
• Find good content and share with
questions or comments
• Goal 25 Likes to customize Page URL
• Real traction starts at 500-1,000 Likes
Pages Cont’d
• PEOPLE can Like not PAGES
• Use FB as Page to post to wall and others
Need to post as Page to have Impressions
• People and Pages who “Like” can post on
CO Wall if settings permit
– Admin can remove inappropriate posts
• Aim to be “REMARKABLE”
• Impressions and Insights
9. Insights
Impressions
• Similar context to advertizing.
– Impression = viewing
– Higher comment and LIKE should produce more
impressions
– FB will suggest to others they think may be interested
• The Life of a post does last!
– Can be shared and then show on other walls
• Resides on Company Wall
10. Group Pages
• Groups different from Pages
• For Not 4 Profits, Clubs or Orgs.
• NKBA WNY
• NFCC
• Great way to have open conversations
and community input
Insights to Goals
• Likes or Fans good for organic growth can
this correlate to business growth?
• Active users Monthly, Weekly, Daily
• Interactions
• Comments
• Link back to Web Site measure with
Google Analytics (Referring Site)
• Share and comments are gifts
11. Click for
Source
Twitter
Twitter
• Profiles (“@” Handles)
– Personal
– Professional
• Not required to follow all who follow
– Company
• Department or Job Specific
• Some companies have unique handle for each
person
• Etiquette to follow all who follow
• @BestBuy many respond to question
12. Twitter Cont’d
• Half life of Tweet about 90 seconds
– Those who are communicating will see and it
will be stored in your timeline
• No such thing as butting in on Twitter
• Need to listen and look for opportunities to
contribute
• Twitter ideal way to publicize Blog
• It is okay to repeat yourself
Twitter Jargon
• Tweet
• Retweet
• #Hashtags
• Searches Saved
• #FF
• Tweetups
• Many Texting Acronyms used
13. Blogs
• Many platforms
– Wordpress
– Typeworks
– Blogger
– LinkedIn
• On website
• Must be scheduled and regular
• Use to create Social Media activity
– What would your readers be interested
in?
Google as a Content Tool
& other Applications
• Analytics
• Google Alerts
• Good News
• Google Reader
– Show Blog stats!
• Dashboards
– Tweetdeck
14. Click for Source
Goals
• Likes
• FB Impressions and Feedback
• Company Web Site Registrations
• Inbound links from Social Media
• Added traffic on Web Site
• Blog traffic created
• Added traffic at Trade Shows
15. My Reading List
• Content Rules by C.C. Chapman and Anne
Handley
• Six Pixels of Separation by Mitch Joel
• UnMarketing by Scott Stratten
• Flip the Funnel by Joseph Jaffey
• Engage Brian Solis
• Poke the Box Seth Godin
• Empowered by Josh Bernoff and Ted Schadler
Forrester Research Do the Work by Steven
Pressfield
Resources
• http://www.briansolis.com/
• http://www.socialmediaexaminer.com/
• www.google.com
– Many Blogs and podcasts subscribed to
• iTunes for Podcast management
• Intersection Consulting
16. Where to Find Me?
LinkedIn Terry Babij
Facebook
Business Profile Terry Babij
Personal Profile Terry Babij Different Picture
Company www.facebook.com/berenson.corp
Twitter
Business Handle @TerryBabij
Personal Handle @FE_CameraGuy
Company @BerensonCorp
Flickr
Terry Babij
E-Mails: Tbabij@Berensonhardware.com, Tbabij@cogeco.ca,
Phone: Desk 716-332-4271 Cell: 716-348-7830
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