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Tips and tricks, TOPdesk on Tour 2016, Manchester
- 1. Tips & Tricks Jeroen Janssen
- 2. ON TOURON TOUR • Tips & Tricks in TOPdesk • Standard functionality • Get more out of your existing TOPdesk environment Topics
- 3. ON TOURON TOUR • https://releasenotes.topdesk.com Releasenotes
- 4. ON TOURON TOUR • http://productroadmap.topdesk.com Roadmap
- 5. ON TOURON TOUR Auto Refresh Overviews
- 6. ON TOURON TOUR Web Widget
- 7. ON TOURON TOUR Web Widget
- 8. ON TOURON TOUR Web Widget
- 9. ON TOURON TOUR Adding activities to existing templates
- 10. ON TOURON TOUR Adding activities to existing templates
- 11. ON TOURON TOUR • Availability of Services in Self Service Portal • Availability of Flows in Self Service Portal • Persons linked to objects • Used to be a manual action • Can be automated now Updating person groups
- 12. ON TOURON TOUR Updating person groups
- 13. ON TOURON TOUR Updating person groups
- 14. ON TOURON TOUR Updating person groups
- 15. ON TOURON TOUR Updating person groups
- 16. ON TOURON TOUR Optional fields form designer
- 17. ON TOURON TOUR Optional fields form designer
- 18. ON TOURON TOUR • openpage.jsp?url= • http://SERVERNAME/tas/secure/openpage.jsp?url=/tas/secure/sincident/ unid=[-UNID-] • http://localhost/tas/secure/openpage.jsp?url=/tas/secure/incident?unid= d7cc6b06293d456682132bf9adf2dcfe Open card in existing TOPdesk session Link to Incident.msg
- 19. ON TOURON TOUR • Add shortcut to the page • /tas/public/ssp/content/page/assetreservationplanner?assetType=TYPE Example Cars: • /tas/public/ssp/content/page/assetreservationplanner?assetType=Car Add link to specific asset group
- 20. ON TOURON TOUR Add link to specific asset group
- 21. ON TOURON TOUR Add link to specific asset group
- 22. ON TOURON TOUR Add link to specific asset group
- 23. ON TOURON TOUR • Large number of emails • Multiple buttons to call/change(activities) per email • http://SERVERNAME/tas/public/contained/incidentpublic?unid=[-UNID-] Backup in test environment – Email links
- 24. ON TOURON TOUR Backup in test environment – Email links
- 25. ON TOURON TOUR Backup in test environment – Email links
- 26. ON TOURON TOUR Backup in test environment – Email links
- 27. ON TOURON TOUR • http://SERVERNAME/tas/public/contained/incidentpublic?unid=[-UNID-] • [System.Own_branch.Website]/tas/public/contained/incidentpublic?unid=[ -UNID-] • https://extranet.topdesk.com/tas/public/contained/incidentpublic?unid=[ -UNID-] Backup in test environment – Email links
- 28. ON TOURON TOUR Quick buttons
- 29. ON TOURON TOUR • View this presentation online on www.slideshare.net/topdesk • Join Dr. TOPdesk session Questions? Jeroen Janssen j.janssen@topdesk.com