An overview of our Oracle Sun Support Program in a question and answer format. Updated 9.6.2012

1. Oracle/Sun Server,
Storage, and OS Support
Some Questions You May Have…
Better Service. Better Value.

2. "What alternatives are there to
Oracle/Sun's support program?"
 If you are running Sun hardware and Solaris
10 or earlier OS versions, you have more
options for support than you may realize. Our
cost-effective maintenance program gives
customers the flexibility of choosing from
multiple service levels instead of having to
settle for the OEM's one-size-fits-all support
program.
Better Service. Better Value.

3. "What Oracle/Sun support levels does
TERiX offer?"
 TERiX offers 24x7x365 support, as well as less
comprehensive options, for Oracle/Sun
hardware servers running Solaris, and support
for STK/Sun storage systems. Contact us to
learn more!
Better Service. Better Value.

4. "Do we need operating system support
on our Oracle Sun systems?"
 TERiX offers operating system support on
Solaris 10 and prior versions. TERiX provides
swift recommendations and action plans
acting as an agent of end-user rights and
license.
Better Service. Better Value.

5. "How do I avoid vendor lock
in my datacenter?"
 Don't confuse brand loyalty with vendor lock.
Instead of feeling pressured to buy the latest
and greatest hardware, get the most out of
your current assets and insure your EOSL gear
to free up IT budget for the projects you have
planned.
 Find out more about vendor lock at
http://www.terix.com/multivendor/index.php
Better Service. Better Value.

6. "Are we dissatisfied with the problems
created by our current provider?"
 Customer satisfaction is our number one goal
and delivering flexible, best-fit hardware
maintenance solutions is our only business.
We deliver tailored SLA coverage with
complete transparency on every service ticket.
Most OEMs obsess over their share price;
TERiX chooses to obsess over the customer
instead.
Better Service. Better Value.

7. About TERiX
TERiX Computer Service delivers enterprise-grade support for servers, storage,
network hardware and operating systems from over 30 manufacturers
including IBM, HP, Oracle Sun, Cisco, and EMC. TERiX relentlessly focuses on
customer satisfaction to exceed Service Level benchmarks and deliver a
superior alternative to OEM hardware support. TERiX customers include a
significant portion of the Fortune 50 and more than twenty U.S. and Canadian
federal government agencies. In business since 1997, TERiX is headquartered
in Sunnyvale, California, and can be found online at
http://www.terix.com/index.php
Better Service. Better Value.