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Hot 103-Chapter 17

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Syed Qasim Anwar

This document discusses ethics and social responsibility in business and hospitality. It covers several key topics in 3 sentences or less: It outlines some basic ethical principles for businesses like not polluting the environment, offering fair pay and benefits, selling at reasonable prices, and supporting the local community. It also discusses factors that influence ethical decision making like authority, sense experience, emotion, intuition, and science. The document contrasts different ethical philosophies like deontology, utilitarianism, and ethical relativism. It provides some examples of common ethical issues in business like environmental problems, discrimination, advertising claims, and truth in menu labeling. It proposes questions to consider when facing an ethical decision related to legality, fairness, long and short term impacts

Turismo
1 de 13
SQA HOT 103
What is Ethics Social Responsibility and Business Ethics Ethical Issues In Hospitality Must be a Code of Ethics?
Tawheed/ Oness Adl/ Justice Nafs/ Life Aql/ Reasoning Din/ Religious Freedom Nasl/ Genealogy Mal/ Valuables
Not to pollute • Air we breathe • Water we drink Not to damage Ozone Layer Offer fair wages and employee benefits Selling at a reasonable price • Product • Service Participation in making a better community in which business being conducted
Support Local Arts Build Parks Protect environment Raise funds for charity Share profits into community made their success possible
Authority • Belief derivation • Holy Book • Person Deductive logic • Belief basis • Men-Mortal • ABC-Men • ABC-Mortal Sense experience • Five Senses • Hear, See, Smell, Taste & Touch Emotion • Dictate belief • Love or hate Influence Intuition • Unconscious • Process information • Discover solution Science • Sense to collect Fact • Intuition to develop • Logic to experiment • Senses to complete test
Honesty is the only acceptable policy Little white lies or vicious falsehood injures • Liar • Person Lied to • Society Lie to others • Take away their right to make choice • Manipulate them by giving wrong information • Take away their freedom
Deontology: there are basic or universal ideals that should direct our thinking Utilitarianism: no universal ideals—ethical behavior consists of seeking greatest good for greatest number Ethical relativism: no universal ideals—each situation must be judged in its situational or cultural context
Environmental issues Discrimination Sexual harassment AIDS in workplace Advertising claims Truth-in-menu laws
Is it legal? Violating Civil Law Company Policy Is it balanced? Fair to all concerned Long or Short Term Win –Win situation How will it make me feel about myself? Make me Proud Publish in public If my family know about it
Any questions

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Hot 103-Chapter 17

  • 2. What is Ethics Social Responsibility and Business Ethics Ethical Issues In Hospitality Must be a Code of Ethics?
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  • 5. Tawheed/ Oness Adl/ Justice Nafs/ Life Aql/ Reasoning Din/ Religious Freedom Nasl/ Genealogy Mal/ Valuables
  • 6. Not to pollute • Air we breathe • Water we drink Not to damage Ozone Layer Offer fair wages and employee benefits Selling at a reasonable price • Product • Service Participation in making a better community in which business being conducted
  • 7. Support Local Arts Build Parks Protect environment Raise funds for charity Share profits into community made their success possible
  • 8. Authority • Belief derivation • Holy Book • Person Deductive logic • Belief basis • Men-Mortal • ABC-Men • ABC-Mortal Sense experience • Five Senses • Hear, See, Smell, Taste & Touch Emotion • Dictate belief • Love or hate Influence Intuition • Unconscious • Process information • Discover solution Science • Sense to collect Fact • Intuition to develop • Logic to experiment • Senses to complete test
  • 9. Honesty is the only acceptable policy Little white lies or vicious falsehood injures • Liar • Person Lied to • Society Lie to others • Take away their right to make choice • Manipulate them by giving wrong information • Take away their freedom
  • 10. Deontology: there are basic or universal ideals that should direct our thinking Utilitarianism: no universal ideals—ethical behavior consists of seeking greatest good for greatest number Ethical relativism: no universal ideals—each situation must be judged in its situational or cultural context
  • 12. Is it legal? Violating Civil Law Company Policy Is it balanced? Fair to all concerned Long or Short Term Win –Win situation How will it make me feel about myself? Make me Proud Publish in public If my family know about it