2. introduction
• Tavisca travel technology is a software solutions company with
clientele in 4 continents. The firm is expected to keep a track of
the numerous technological issues generated by this clientele on
a daily basis and provide timely updates/solutions to the same
• To organize the huge amount of data generated ,the firm uses
JIRA.JIRA is a project management tool used to streamline and
improve efficiency for project management in the firm
3. How does it work
JIRA converts all issues that are reported
into a compressed format referred to as
cards.
These cards contain details like
• Information about the client
• Dates of report , queuing time,
estimated resolution date
• Internal team to which the card has
been assigned
• Status of the problem
• Tests that have already been performed
and results
• Recommendation (if any) for further
probing on the problem
4. advantage
• Compressing data into card format helps software engineers to
easily gauge the problem at hand and its current status. Hence,
it provides easy access to information to different internal teams
while problems are being reassigned
• As the information is being stored in a standardized manner,
the problem solving process becomes less specialized. This
protects the company from possible loss in efficiency in case of
attrition
5. WHY HAS THE COMPANY IMPLEMENTED THIS?
• JIRA implementation is in accordance with the firm’s objective
of perfecting the agile framework i.e. reduce costs and generate
more value
• Feedback and reviewing the cards helps analyze problems and
obtaining standardize solutions to them.this is a process of
continuous improvement (Kanban) aimed at enhancing
customer experience
