Banks need to think beyond payment transactions and innovate to add value across the customer lifecycle

1. SunTec Confidential
Max Speur
Chief Operating Officer
SunTec Business Solutions
Maximizing value in the digital ecosystem
– A perspective

2. 2
SunTec Confidential
Customers today require financial services
However not necessarily from traditional banks and bank networks
Bill Gates @ Sibos 2014-
“Competition already exists. Players are innovating to provide a
better, cheaper, faster service; and if these traditional leaders
don’t start considering their role in this space, they’ll lose
market share to upstarts”
INNOVATIVE
AGILE
Jamie Dimon-CEO, JP Morgan
“Silicon Valley is coming…......

3. 3
SunTec Confidential
Lending Payments Supply
Chain
Security Financial
Advice
FinTechs and Telcos are redefining the rules of the game!!
Entrants are competing with the banks head-on
“12000+ Fintech startups in market today
– McKinsey”

4. 4
SunTec Confidential
Customers today are digitally native
Digital banking has become the most important channel for delivering financial services
Ericsson:
By 2020, 80% of the mobile data traffic will be from
smartphones
Acuity Market Intelligence:
By 2020, 100% of the smart phone devices will include
embedded biometric sensors as a standard feature

5. 5
SunTec Confidential
Traditional banking is dying slowly
The time to act is now!!
McKinsey - >80% of corporate banks
believe digital attackers will be a
meaningful threat to their business
Aite Group research – 65% of
corporates feel that their financial
institutions do not understand their
needs
Accenture Research – Only 28% of the
banks have a comprehensive strategy
in place for digital and innovation

6. 6
SunTec Confidential
Corporate banks are lagging behind in their digital transformation
Their retail counterparts are far ahead!!!
Gartner – Estimated overall failure rate
of digital transformation projects is at
least 50% and will reach 70% by the
end of 2017
EY Global Commercial Banking Survey
2014 – Nearly one in five companies
reports having changed its primary
bank in the past year
BCG survey on corporate clients -
More than 70% indicated that digital
capabilities were an important factor in
assessing a corporate bank

7. 7
SunTec Confidential
Maximizing value in the digital ecosystem – A perspective
Banks need to think beyond payment transactions and innovate to add value across
the customer lifecycle
Customer
insights
Intelligent
offers
Omnichannel
orchestration

8. 8
SunTec Confidential
contactus@suntecgroup.com
www.suntecgroup.com
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