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Die Grundlagen für den KI gestützten IT-Betrieb
1.
© 2022 SPLUNK
INC. Die Grundlagen für den KI gestützten IT- Betrieb Carsten Stolz Senior Sales Engineer
2.
© 2022 SPLUNK
INC. Agenda • Challenges in IT • What modern IT Ops teams need • This is how we do it • Q&A • Wrap Up
3.
© 2022 SPLUNK
INC. Digital Transformation is Here
4.
© 2022 SPLUNK
INC. hotelbird GmbH https://hotelbird.com/
5.
© 2022 SPLUNK
INC. https://www.golem.de/news/mcdonald-s-mobiles-essen-bestellen-mit-200-meter-geofencing-1905-141551.html
6.
© 2022 SPLUNK
INC. https://www.oxygenq.net/patientenaufruf-mvz-arztpraxis?lang=en https://www.suedkurier.de/ueberregional/panorama/Asterix-erobert-wieder-Rom-neuer-Bilderband-erscheint;art409965,8981711
7.
© 2022 SPLUNK
INC. Cloud 5G IoT AI Mobility Virtualization Robotic Process Automation Blockchain AR/VR Platforms New technologies are enabling digital transformation
8.
© 2022 SPLUNK
INC. https://www.urban-hub.com/de/cities/barcelona-macht-seine-smart-city-noch-smarter-2/
9.
© 2022 SPLUNK
INC. Cloud 5G IoT AI Mobility Virtualization Robotic Process Automation Blockchain AR/VR Platforms New technologies are enabling digital transformation
10.
© 2022 SPLUNK
INC. Source picture: https://www.rackspace.com/de/blog/hybrid-cloud-better
11.
© 2022 SPLUNK
INC. https://csrc.nist.gov/publications/detail/sp/800-145/final
12.
© 2022 SPLUNK
INC. What does this mean for IT?
13.
© 2022 SPLUNK
INC. Demands on IT Have Changed TODAY Responsible for business impact Support diverse, modular, ephemeral architectures Fast speed to market cycles, interconnected with dev BEFORE ! Responsible for infrastructure health Support monolithic, static systems Slow deployment cycles, disconnected from dev
14.
Traditional Monitoring Challenges • Lack
of visibility • Too many tools • Siloed views of data • Unable to scale • Long times to resolve CISO Dev SysAdmin
15.
© 2022 SPLUNK
INC. Teams Need Modern IT Tools Analytics-Driven Technology Support complex environments and scale with the business Service-Level Monitoring Ensure business performance and health Integrated IT Management Reduce operational inefficiency and MTTR
16.
© 2022 SPLUNK
INC. DATA Splunk is a Leading AIOps Platform Expansive Data Access Machine Learning and Predictive Analytics Monitor Investigate Act Analyze Metrics Logs Events Traces Closed-loop Incident Management
17.
© 2022 SPLUNK
INC. Virtualization Application Performance Business Performance Middleware Cloud Infrastructure Service Management Network Server Metrics Logs Events Traces Expansive Data Access
18.
© 2022 SPLUNK
INC. Closed-Loop IT Management Alert Triage Investigate Respond Remediate Automate Root Cause Analysis Detect DATA
19.
© 2022 SPLUNK
INC. Unmatched ML & Predictive Analytics How to find a needle in multiple haystacks Network? Database? Middleware? Hardware? Wrong command? Connection? Apache? VM? Mainframe? Load balancer? Code? Collect ALL data • Collect from all silos • Data in original raw format • Add open sources apps to ingest data on the fly • Schema on the fly • Dynamic thresholding • Realtime correlation Clustering & aggregation • Real time event clustering/correlation • Reduce alert noise • Behavioural analytics • Deduplication Add context • Measure / report on indicators that matters • Add service / business context • Add actionable information to detection Sales sso Claims Anomaly detection • Catch issues that thresholds cannot • Reduce event clutter • Deviation from past behaviour • Deviation from peers • Unusual change in features Assisted deep dive investigation • Root cause analysis • Powerful & easy to use search & investigate language ? Predictive Analytics • Predict service health • Predict events • Trend forecasting • Detect influencing entities • Early warning of failure 70% to 90% Reduction in investigation time 15% to 45% Reduction in high priority incidents 67% to 82% Reduction in business impact
20.
© 2022 SPLUNK
INC. Traditional Tools Were Built for Specific Domains KPIs Infrastructure Network Database Cloud Servers Host/OS Desktop VM Health of Environment
21.
© 2022 SPLUNK
INC. KPIs Business Services Revenue Online Digital Supply Chain Customer Satisfaction Brand Reputation KPIs Application Services App Health and Performance Traditional Tools Create Silos and Complexity KPIs Infrastructure Network Database Cloud Servers Host/OS Desktop VM Health of Environment
22.
© 2022 SPLUNK
INC. KPIs Business Services Revenue Online Digital Supply Chain Customer Satisfaction Brand Reputation KPIs Application Services App Health and Performance KPIs Infrastructure Network Database Cloud Servers Host/OS Desktop VM Health of Environment Splunk Provides End to End Visibility Impacts Business KPIs
23.
© 2022 SPLUNK
INC. Rethink Traditional IT Management BEFORE Incident Triage Investigation Service Restoration Root Cause Analysis Failure Detection Datacenter Hardware DB Containers App Network Event/Alert Storm AFTER What Incident? Incident Failure Detection Triage Investigation Service Restoration Root Cause Analysis Alerts (Includes noise) Incident Response Datacenter Hardware DB Containers App Network Multiple Tools, Ineffective Teams (Includes disparate teams and tools) DB Hardware App ML-powered anomaly detection Alerts (No noise) Event Correlation & Clustering Service context & prioritized events Incident Response Automated routing & suggested responders
24.
© 2022 SPLUNK
INC. Splunk’s Approach Before and After BEFORE Incident Triage Investigation Service Restoration Root Cause Analysis Failure Detection Datacenter Hardware DB Containers App Network Event/Alert Storm AFTER What Incident? Incident Failure Detection Triage Investigation Service Restoration Root Cause Analysis Alerts (Includes noise) Incident Response Datacenter Hardware DB Containers App Network Multiple Tools, Ineffective Teams (Includes disparate teams and tools) DB Hardware App ML-powered anomaly detection Alerts (No noise) Event Correlation & Clustering Service context & prioritized events Incident Response Automated routing & suggested responders Automated Remediation ⇩90% alert noise ⇩65 - 90% investigation time ⇩15 - 45% high priority incidents
25.
© 2022 SPLUNK
INC.
26.
© 2022 SPLUNK
INC.
27.
© 2022 SPLUNK
INC.
28.
© 2022 SPLUNK
INC.
29.
© 2022 SPLUNK
INC. Intelligent Incident Management Accelerate MTTR using real-time event correlation, automated incident prioritization and integrations with IT service management (ITSM) tools
30.
© 2022 SPLUNK
INC. End to End Visibility Protect business performance by monitoring service health, drill down into underlying infrastructure, all from one dashboard
31.
© 2022 SPLUNK
INC. ML and Predictive Analytics Anomaly detection, adaptive thresholding and predictive health scores to monitor KPI data and prevent issues 30 min in advance.
32.
© 2022 SPLUNK
INC. Deep Dives What it is • Swimlane view of multiple KPIs and services Why it matters • Quickly identify root cause by viewing correlated metrics over time
33.
© 2022 SPLUNK
INC. Splunk IT Service Intelligence A KPI-driven, predictive analytics solution for digital services ● Business & service monitoring ● Intelligent incident management ● Machine learning & predictive analytics
34.
© 2022 SPLUNK
INC. Glass Tables What it is • Custom and pre-built executive dashboards Why it matters • Visibility into all your services, and comprehensive view of the business, not just individual systems
35.
© 2022 SPLUNK
INC. Splunk App for Content Packs ● Curated, prepackaged content simplifies onboarding new data types ● Content packs may include service templates, pre-built glass tables, correlation searches to accelerate time to value ● Easy in-product installation
36.
© 2022 SPLUNK
INC. Wrap Up • Everything as a Service • Rethink IT Ops • A good service makes my customer happy • A good service enables my business • What critical service do you support? https://www.lecker.de/scharfe-mexiko-wraps-75033.html
37.
© 2022 SPLUNK
INC. Thank You
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