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Non-Verbal Communication

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Business Communication ,[object Object],[object Object],[object Object],[object Object]
Communication in general is process of sending and receiving messages that enables humans to share knowledge, attitudes, and skills. Although we usually identify communication with speech, communication is composed of two dimensions - verbal and nonverbal .
[object Object]
BODILY SPEAKING… ,[object Object],[object Object]
Have you ever heard anyone say, "His actions spoke so loudly I couldn't hear what he said?"
Categories ,[object Object]
[object Object]
Signs ,[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Physical Aspects of Non Verbal communication.
Facial Expressions ,[object Object],[object Object],[object Object]
The Eyes ,[object Object],[object Object],[object Object],[object Object]
Gestures and Postures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dejection Walking with hands in pockets, shoulders hunched Defensiveness Arms crossed on chest Open, relaxed Sitting, legs apart Boredom Sitting with legs crossed, foot kicking slightly Readiness, aggression Standing with hands on hips Confidence Brisk, erect walk INTERPRETATION NONVERBAL BEHAVIOR
Anticipation Rubbing hands Boredom Head resting in hand, eyes downcast Apprehension Locked ankles Anger, frustration, apprehension Hands clasped behind back Doubt, disbelief Rubbing the eye Rejection, doubt, lying Touching, slightly rubbing nose Evaluation, thinking Hand to cheek INTERPRETATION NONVERBAL BEHAVIOR
A Small Class Exercise
So What Does This Mean? ,[object Object],[object Object],[object Object],[object Object],[object Object]
So What Does This Mean? ,[object Object],[object Object],[object Object],[object Object]
So What Does This Mean? ,[object Object],[object Object],[object Object]
So What Does This Mean? ,[object Object],[object Object],[object Object],[object Object]
So What Does This Mean? ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Conclusion
GROUP MEMBERS ,[object Object],[object Object],[object Object],[object Object],[object Object]
Reference Material ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Q & A QUESTIONS IF ANY
THANK YOU

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Tannu

  • 1.
  • 2. Communication in general is process of sending and receiving messages that enables humans to share knowledge, attitudes, and skills. Although we usually identify communication with speech, communication is composed of two dimensions - verbal and nonverbal .
  • 3.
  • 4.
  • 5. Have you ever heard anyone say, "His actions spoke so loudly I couldn't hear what he said?"
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14. Dejection Walking with hands in pockets, shoulders hunched Defensiveness Arms crossed on chest Open, relaxed Sitting, legs apart Boredom Sitting with legs crossed, foot kicking slightly Readiness, aggression Standing with hands on hips Confidence Brisk, erect walk INTERPRETATION NONVERBAL BEHAVIOR
  • 15. Anticipation Rubbing hands Boredom Head resting in hand, eyes downcast Apprehension Locked ankles Anger, frustration, apprehension Hands clasped behind back Doubt, disbelief Rubbing the eye Rejection, doubt, lying Touching, slightly rubbing nose Evaluation, thinking Hand to cheek INTERPRETATION NONVERBAL BEHAVIOR
  • 16. A Small Class Exercise
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. Q & A QUESTIONS IF ANY