SolarWinds IT Trends Report 2015: Business at the Speed of IT (Brazil)

IT TRENDS REPORT 2O15:
BUSINESS AT THE SPEED OF IT
S URV E Y CO NDUCTE D BY C WHI TE CO NS ULTI NG
DECEMBER 2 0 1 4
A LO O K AT THE CURRE NT S TATE O F
S I G NI FI CANT NE W TE CHNO LO G Y ADO P TI O N,
BARRI E RS TO ADO P TI O N AND NE E DS O F I T P RO S
TASKED WITH DELIVERING BUSINESS IMPACT
(BRAZI L)

STUDY OVERVIEW
IT and IT’s ability to successfully adopt significant new technologies is
critical to long-term business success. The new measures of IT
performance are not just availability, reliability and uptime—but also
business productivity, growth and profitability. However, barriers and
challenges, including, for some, business leadership, continue to stall
adoption and therefore business impact.
• Nearly all—98 percent—of respondents indicated that adopting significant new
technologies is at least somewhat important to their organization’s long-term success;
of those, 51 percent said it is important and another 30 percent said it is extremely
important
• Budget limitations ranked as the top barrier to adopting those significant new
technologies, followed by inability to prove ROI and a shortage of IT personnel to
implement and/or manage the technology, respectively
• While 66 percent of survey-takers indicated they view their organizations’ CIO as an
enabler in adopting significant new technologies, more than one-quarter said their
CIO is either a barrier or uninvolved
2
K E Y F I N D I N G S
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

STUDY OVERVIEW
Without empowering IT to effectively overcome these barriers,
organizations struggle to achieve expected results from technology
adoption within anticipated timeframes, and to ensure overall business-
critical technology performance.
• More than half of IT professionals surveyed said it took longer than anticipated—24
percent said much longer—for the last significant new technology their organization
adopted to start impacting business and/or end-user efficiency
• Less than half of the survey-takers said their organizations’ last adoption of a
significant new technology achieved expected return on investment within the
projected timeframe; while one-third said it took longer than expected—15 percent of
those said it took much longer
• More than 80 percent of respondents said their Organizations’ end-users were
negatively affected by a performance or availability issue with business critical
technology in the past 12 months; nearly one-third of those reported that such issues
occurred six times or more
3

STUDY OVERVIEW
To better empower IT to overcome these barriers and drive the success
of their businesses through technology adoption, organizations must
first provide IT with more resources, better training and development
and greater autonomy.
• More than half of survey-takers said more resources, such as budget, personnel and
time, ranked as their number one need to feel more empowered
• More or better training and development (42 percent), more or better strategic
counsel and guidance from the CIO (40 percent), greater IT department autonomy
(34 percent) and more or better IT project management from the CIO (26 percent)
rounded out the list of IT’s top five needs ranked number one by IT professionals
surveyed
4

STUDY OVERVIEW
5
D E M O G R AP H I C S : S U RV E Y R E S P O N D E N TS
122 IT practitioners, managers and directors in Brazil from small,
mid-size and enterprise companies participated in a December 2014 online survey
13%
10%
17%
7%
7%
7%
11%
28%
Company Size
(number of employees)
25-49 FTEs
50-99 FTEs
100-249 FTEs
250-499 FTEs
500-999 FTEs
1000-1499 FTEs
1500-4999 FTEs
5000+ FTEs
66%
18%
4%
9%
3%
IT Pro’s Role
Practitioner
Manager
Director
IT Consultant
Other IT-related

FULL SURVEY RESULTS
6
I M P O R TAN C E O F AD O P TI N G F O R L O N G - TE R M S U C C E S S
30%
51%
17%
1%
1%
20%
61%
14%
2%
2%
18%
59%
24%
0%
0%
43%
39%
18%
0%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Extremely Important
Important
Somewhat Important
Not Important at All
Do not know
Importance of Adopting Significant New Technologies for Long-Term Business Success
Overall
Small Bus
Mid-Size Bus
Enterprise
In general, how important is adopting significant new
technologies (those that each require over 10% of the
annual IT budget) to your company’s long-term business
success? [choose only one]
Over four-fifths of all IT pros surveyed indicate that adopting significant new technologies is important or
extremely important to their company’s long-term business success. By business size, less than one-fourth of
IT pros from small, mid-size and enterprise companies (respectively) found adoption only somewhat important
to their company’s long-term business success.

FULL SURVEY RESULTS
7
F I V E B I G G E S T B AR R I E R S TO I T AD O P TI O N
61%
60%
39%
37%
48%
29%
46%
53%
38%
36%
44%
2%
63%
57%
41%
47%
41%
35%
39%
49%
39%
41%
43%
0%
82%
59%
24%
29%
71%
24%
53%
53%
35%
29%
24%
0%
52%
63%
43%
30%
48%
25%
50%
55%
38%
34%
52%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Budget limitations
Convincing bus dec makers of need/benefit
Lack of IT empowerment
Lack of skills needed to implement/manage
Inability to prove ROI
Disruption to bus/end user perf during implementation
Need to continue supporting old, legacy tech
Security/Compliance concerns
Concerns over IT managing hetero/multi-vendor environs
Concerns over IT never having implemented a sig new tech
Shortage of IT personnel to implement/manage
Other
Top Barriers to IT Adoption of Significant New Technologies – Most Mentioned (%)
Overall Small Bus Mid-Size Bus Enterprise
What are your FIVE biggest barriers to IT adoption of
significant new technologies (those that each require
over 10% of the annual IT budget)? [rank 1-5 with 1
“biggest barrier”, also provided “other” write-in option]
Over three-fifths of all IT pros surveyed indicate that budget limitations is one of their top 5 barriers to IT adoption, with nearly one-fifth listing budget
limitations as their biggest barrier. By weighted rank, budget limitations is also the #1 barrier, followed by (#2) inability to prove ROI and (#3)
shortage of IT personnel to implement/manage a significant new technology. Across all business sizes, budget limitations is #1 most mentioned by
small and mid-size business (respectively), and tied for #3 most mentioned among enterprise IT pros. Budget limitations is also #1 by weighted rank
among small and mid-size business IT pros, dropping out of the top 3 for enterprise IT pros. Behind (#1) budget limitations in weighted rank, IT pros
in small business indicate shortage of IT personnel to implement/manage as #2 and security/compliance concerns as #3 while mid-size IT pros state
the inability to prove ROI (#2) and convincing business decision makers of the need/benefit (#3). Enterprise IT pros indicate (#1) security/compliance
concerns, (#2) shortage of IT personnel to implement/manage, and (#3) inability to prove ROI (by weighted rank).
#1 by weighted rank
#5 by weighted rank
#6 by weighted rank
#3 by weighted rank
#7 by weighted rank
#4 by weighted rank
#2 by weighted rank

FULL SURVEY RESULTS
8
E N G AG I N G TH E C I O
52%
59%
54%
19%
3%
29%
1%
49%
59%
55%
18%
2%
10%
2%
29%
53%
53%
24%
0%
47%
0%
61%
61%
54%
18%
5%
39%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
During the initial exploratory stage (for strategic guidance)
During the resource planning stage (budget & staff)
Duing the procurement/purchasing phase (for final approval/sign-off)
During the implementation stage
I am NOT required to engage my CIO/equivalent highest ranking IT
executive
I seek my CIO's input throughout the project life of a significant new
technology
Other
Point(s) at Which IT Pro is Required to Engage CIO
Overall
Small Bus
Mid-Size Bus
Enterprise
At what point(s) in adopting a significant new technology
(one requiring over 10% of the annual IT budget) are you
required to engage your Chief Information Office (CIO)
(or the equivalent highest ranking technology executive
within your company if you do not have a CIO)? [choose
all that apply, also provided “other” write-in option]
Nearly three-fifths of all IT pros surveyed are required to engage their CIO during the resource planning stage
while over half are required to do so during the procurement/purchasing stage and initial exploratory stage
(respectively). By business size, nearly half of IT pros from mid-size business and two-fifths of enterprise IT
pros seek their CIO’s input throughout the project life of a significant new technology while one-tenth of IT pros
from small business do the same.

FULL SURVEY RESULTS
9
I T P R O P E R C E P TI O N O F C I O I N V O LV E M E N T
14%
66%
12%
8%
23%
59%
12%
6%
18%
71%
12%
0%
5%
71%
11%
13%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
A barrier
An enabler
Uninvolved
Do not know
IT Pros Perceive their CIO as …
Overall
Small Bus
Mid-Size Bus
Enterprise
In general, how would you describe your CIO (or the
equivalent highest ranking technology executive within
your company if you do not have a CIO) in regard to
adopting significant new technologies? [choose only one]
Two-thirds of all IT pros surveyed consider their CIO an enabler in regard to adopting significant new
technologies. By business size, slightly more small business IT pros consider their CIO a barrier compared to
mid-size and enterprise IT pros (respectively). As business size increases, the percentage of IT pros who feel
their CIO is a barrier to the adoption of significant new technologies decreases while the percentage of IT pros
who feel their CIO is uninvolved remains the same.

FULL SURVEY RESULTS
10
P R I M ARY R O L E O F C I O
50%
12%
57%
57%
30%
37%
1%
45%
6%
45%
51%
29%
25%
2%
65%
47%
53%
59%
47%
59%
0%
50%
5%
68%
61%
25%
41%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Budget approvals
IT training & development
Strategic counsel & guidance
Liaison to the business
IT project management
Involved in all areas of IT
Other
IT Pro Perception of CIO’s Primary Role(s)
Overall
Small Bus
Mid-Size Bus
Enterprise
What is the primary role of your organisation’s Chief
Information Officer (CIO) (or the equivalent highest
ranking technology executive within your company if you
do not have a CIO)? [choose all that apply, also provided
“other” write-in option]
Nearly three-fifths of all IT pros surveyed consider their CIO’s primary role as providing strategic counsel &
guidance and liaison to the business (respectively) while half consider their CIO’s primary role to be budget
approvals. Almost two-fifths consider the CIO’s primary role as being involved in all areas of IT. As business
size increases, so do the percentage of IT pros who consider their CIO’s primary role to be strategic counsel &
guidance and a liaison to the business (respectively).
#1 tie
#3
#4
#1 tie

FULL SURVEY RESULTS
11
AD D I TI O N A L S U P P O R T N E E D E D F R O M C I O
42%
40%
26%
34%
57%
18%
12%
1%
55%
39%
23%
33%
53%
10%
10%
0%
41%
47%
35%
53%
47%
29%
18%
0%
30%
39%
27%
30%
63%
21%
11%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Provide more/better IT training & development
Provide more/better strategic counsel & guidance
Provide more/better IT project management
Allow for more autonomy of the IT department
Provide more/better resources (such as budget/staff/time for project
execution)
Provide more timely approvals
Provide stronger support of IT when liaising with business
Other
IT Pro to CIO: Would You Please …
Overall
Small Bus
Mid-Size Bus
Enterprise
How could your Chief Information Officer (CIO) (or the
equivalent highest ranking technology executive within
your company if you do not have a CIO) better aid you in
carrying out your IT role/responsibilities? [choose all that
apply, also provided “other” write-in option]
Almost three-fifths of all IT pros surveyed would like their CIO to provide more/better resources (such as
budget/time/staff for project execution) while over two-fifths would like their CIO to provide more/better IT
training & development, and two-fifths would like for their CIO to provide more/better strategic counsel &
guidance. As business size increases, the need for CIOs to provide more/better IT training & development
decreases.
#1
#2
#4
#5
#3

FULL SURVEY RESULTS
12
TI M E N E E D E D TO C O M P L E TE S TAG E S
2.81
3.01
2.48
3.76
4.49
4.44
2.55
3.14
2.61
3.86
4.41
4.43
2.65
3.18
2.06
3.88
4.65
4.59
3.09
2.84
2.50
3.64
4.52
4.41
1.00 2.00 3.00 4.00 5.00 6.00
Research
Budget acquisition
Deployment/implementation
Testing
IT training
End user training
Time Needed to Complete Each Stage AFTER Adoption Decision Has Been Made
(weighted rank average)
Overall
Small Bus
Mid-Size Bus
Enterprise
Once the decision has been made to adopt a significant
new technology (one requiring over 10% of the annual
IT budget), which of the following stages typically takes
the longest to complete? [rank 1-6 with 1 “longest”]
Overall, IT pros surveyed indicate that the Deployment/Implementation stage takes the longest to complete (by overall
weighted rank average), with one-third ranking it as their longest stage of the six stages. The Research stage and then
Budget Acquisition stage follow as the next longest stages. The shortest stage based on length of time needed to complete
is IT Training. By business size, mid-size IT pros’ top 3 rank mirrors overall findings while IT pros in small business rank
Research stage before Deployment/Implementation stage. Enterprise IT pros rank Deployment/Implementation stage as
the longest, followed by Budget Acquisition stage and then Research stage.
#1 LONGEST Stage by weighted rank
#3 by weighted rank
#2 by weighted rank
#4 by weighted rank
#5 by weighted rank
(Longest stage) (Shortest stage)
#6 SHORTEST Stage
by weighted rank

FULL SURVEY RESULTS
13
M O V I N G F R O M AD O P TI O N TO I M P R O V E D E F F I C I E N C Y
9%
6%
23%
35%
24%
3%
13%
10%
27%
35%
15%
0%
12%
0%
41%
35%
12%
0%
5%
4%
14%
34%
36%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Much shorter length of time than planned/expected
Slightly shorter length of time than planned/expected
About the amount of time planned/expected
Slightly longer length of time than planned/expected
Much longer length of time than planned/expected
Do not know
Length of Time Needed for Last Significant New Technology to Move from Adoption to Efficiency
Overall
Small Bus
Mid-Size Bus
Enterprise
Please think about the last significant new technology your
organisation adopted: how long did it take to move from
adoption to improved business/employee efficiency?
[choose only one]
Over one-third of all IT pros surveyed indicate it took slightly longer than planned/expected to move the last
significant new technology their organization adopted from adoption to improved business/employee efficiency.
One-fourth indicate it took much longer than planned/expected, while nearly one-fourth say it took about the
amount of time anticipated. By business size, 70% of enterprise IT pros indicate it took longer than expected
while half of small business IT pros and nearly half of mid-size IT pros say the same.

FULL SURVEY RESULTS
14
AC H I E V I N G E X P E C TE D R E TU R N O N I N V E S TM E N T ( R O I )
7%
10%
28%
18%
15%
22%
10%
13%
31%
15%
2%
29%
6%
18%
29%
29%
6%
12%
4%
5%
25%
18%
29%
20%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Much shorter length of time than planned/expected
Slightly shorter length of time than planned/expected
About the amount of time planned/expected
Slightly longer length of time than planned/expected
Much longer length of time than planned/expected
Do not know
Length of Time Needed for Last Significant New Technology to Achieve Expected ROI
Overall
Small Bus
Mid-Size Bus
Enterprise
Please think about the last significant new technology your
organisation adopted: how long did it take to achieve
expected return on investment (ROI)? [choose only one]
Nearly 30% of all IT pros surveyed indicate it took about the amount of time planned/expected to achieve
expected ROI from the last significant new technology their organization adopted. Almost one-fifth indicate it
took slightly longer than anticipated. By business size, the largest percentage of small business IT pros (nearly
one-third) indicate it took about the amount of time planned to achieve expected ROI while the largest
percentage of enterprise IT pros (nearly one-third) indicate it took much longer than anticipated.

FULL SURVEY RESULTS
15
D I S R U P TI O N TO U S E R S D U R I N G I M P L E M E N TAT I O N
12%
38%
41%
7%
2%
13%
44%
42%
0%
2%
12%
35%
41%
12%
0%
11%
34%
39%
13%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Not affected at all
Minimally affected (no complaints, little/no performance issues)
Affected (received complaints, some performance issues)
Greatly affected (substantial performance issues)
Do not know
Amount Business/End Users Were Affected While Implementing Last Significant New Technology
Overall
Small Bus
Mid-Size Bus
Enterprise
Please think about the last significant new technology
your organisation adopted: how much were
business/end users affected during the implementation
process? [choose only one]
Nearly 90% of IT pros surveyed indicate business/end users were affected (minimally affected, affected and
greatly affected combined) from the last significant new technology their organization adopted, however, less
than one-tenth were greatly affected. By business size, the largest percentage of small business IT pros (over
two-fifths) indicate that the business/end users were minimally affected while the largest percentage of mid-
size and enterprise IT pros (over two-fifths, respectively) indicate that the business/end users were affected.

FULL SURVEY RESULTS
16
I T I N F R AS T R U C T U R E M I G R ATE D TO TH E C L O U D
What is your best estimate of the percentage of your IT
infrastructure that has been migrated to the cloud
(public, private or hybrid)? [choose only one]
Over two-fifths of all IT pros surveyed have migrated less than 25% of their IT infrastructure to the cloud while
just over one-fifth have not migrated anything to the cloud, and just under one-fifth have migrated half or
more of their IT infrastructure to the cloud. By business size, nearly one-fourth of small business and enterprise
IT pros (respectively) have yet to migrate anything to the cloud.
21%
23%
22%
11%
9%
9%
1%
5%
% of IT Infrastructure Migrated to Cloud
(Overall)
0% migrated
1-9% migrated
10-24% migrated
25-49% migrated
50-74% migrated
75-99% migrated
100% migrated
Do not know
23%
16%
29%
6%
12%
12%
2%
0%
By Business Size: Small
0% migrated
1-9% migrated
10-24% migrated
25-49% migrated
50-74% migrated
75-99% migrated
100% migrated
Do not know
6%
18%
53%
18%
0% 6%
0%
0%
By Business Size: Mid-Size
0% migrated
1-9% migrated
10-24% migrated
25-49% migrated
50-74% migrated
75-99% migrated
100% migrated
Do not know
23%
30%
7%
13%
9%
7%
0%
11%
By Business Size: Enterprise
0% migrated
1-9% migrated
10-24% migrated
25-49% migrated
50-74% migrated
75-99% migrated
100% migrated
Do not know

FULL SURVEY RESULTS
17
AR E A S O F I T I N F R AS TR U C TU R E M I G R ATE D TO C L O U D
27%
30%
10%
48%
30%
25%
8%
31%
31%
12%
51%
35%
25%
8%
24%
47%
0%
47%
24%
24%
12%
25%
23%
11%
45%
29%
27%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Database
Software
Security (Testing aaS)
Applications
Storage
No areas have been migrated to the cloud
Other
Area(s) of IT Infrastructure Already Migrated to the Cloud
Overall
Small Bus
Mid-Size Bus
Enterprise
Which area(s) of your IT infrastructure have been
migrated to the cloud (public or private)? [choose all that
apply, also provided “other” write-in option]
Nearly half of IT pros surveyed indicate Applications have been migrated to the cloud while nearly one-third
have already migrated Software and Storage (respectively). As business size increases, the percentage of IT
pros who have migrated Applications to the cloud decreases. Roughly one-fourth of all IT pros (respectively)
within small, mid-size and enterprise companies have not migrated any areas to the cloud.

FULL SURVEY RESULTS
18
I S S U E S AF F E C TI N G TH E U S E O F B U S - C R I TI C AL TE C H
How many times in the past twelve months has your
organisation experienced a performance and/or
availability issue that affected the end user’s ability to
use a business-critical technology in performing his/her
role/responsibilities? [choose only one]
Over half of all IT pros surveyed indicate that 1-5 times in the past 12 months performance and/or availability
issues have affected the end user’s ability to use business-critical technology while another 15% say that has
happened 11+ times. As business size increases, the percentage of IT pros who indicate that the business/end
users were affected 11+ times in the past 12 months also increases.
12%
55%
15%
3%
12% 3%
No. of Times in Past 12 Months
that Performance and/or Availability Issues
Have Affected End User’s Ability
to Use Business-Critical Technology
(Overall)
None
1-5 times
6-10 times
11-15 times
16+ times
Do not know
15%
56%
19%
2%
6%
2%
By Business Size: Small
None
1-5 times
6-10 times
11-15 times
16+ times
Do not know
6%
59%24%
6% 6%
0%
By Business Size: Mid-Size
None
1-5 times
6-10 times
11-15 times
16+ times
Do not know
11%
54%
9%
4%
20%
4%
By Business Size: Enterprise
None
1-5 times
6-10 times
11-15 times
16+ times
Do not know

FULL SURVEY RESULTS
19
I M PAC T O F R E S O LV I N G B I G G E S T P E R F O R M AN C E I S S U E
26%
21%
12%
13%
25%
3%
33%
15%
4%
15%
31%
2%
24%
24%
6%
18%
18%
12%
20%
25%
21%
11%
21%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Network traffic
Application data
Database performance
Hosted environments
SaaS apps that integrate with your business
Other
Performance Issue Whose Resolution Produces Greatest Overall Benefit to IT, Business & End Users
Overall
Small Bus
Mid-Size Bus
Enterprise
If you had the ability to instantaneously resolve current
performance issues, in which ONE area (over all others)
would solving performance issues result in the greatest
overall benefits for IT, the business, and end users?
[choose only one, also provided “other” write-in option]
Over one-fourth of IT pros surveyed indicate that resolving network traffic performance issues would result in
the greatest overall benefits for IT, the business, and end users while one-fourth indicate that resolving SaaS
applications that integrate with the business would result in the greatest benefits. By business size, one-third of
small business IT pros consider the resolution of network traffic performance issues as providing the greatest
benefit compared to one-fourth of mid-sized IT pros and one-fifth of enterprise IT pros.

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affiliates, are registered with the U.S. Patent and
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trademarks of their respective companies.

SolarWinds IT Trends Report 2015: Business at the Speed of IT (Brazil)

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