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1. Introduction to
Continuous
Improvement
Process
Your C ompany N ame

2. TQM Pyramid
Customer Driven
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Values Empowerment Continuous Improvement
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audience's attention.
Ownership Management Support Mission Planning Vision
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audience's attention.
Rewards & Recognition Training, Teams, Awareness Empowerment ,
Partnership
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audience's attention.
Measurement Informatics SPC, Cost Of Quality Documentation ,
Reporting Testing , Tools, Presentation
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audience's attention.
Process Quality
Involvement
Leadership
Culture
TQM
This pyramid shows
the key steps an
organization has to
follow to achieve the
optimal quality levels.
You can alter these
steps as per your
requirements.
2

3. TQM Model
Below is the TQM
model showing the
various aspects
undertaken to ensure
the quality standards.
You can alter these
aspects as per your
needs.
TQM
Continuous
Improvement
Customer Focus
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Planning Process
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Process Management
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Process Improvement
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Total Involvement
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3

4. Customer
Focus in TQM This slide is 100% editable. Adapt it to your needs
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4

5. Planning Process in TQM
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2014
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2015
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2016
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2017
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2018
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2019
5

6. Process Management in TQM
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2019
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2018
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audience's attention. 2017
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2016
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2015
6

7. 5 STAGE
Continuous
Improvement
Process
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Business Process Improvement 7

8. Involvement
of People
This principle recognizes that
an organization is nothing
without its staff
That their abilities should
be used to full effect for
business success
8

9. TQM Elements
Team Approach
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Employee Empowerment
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Continuous Improvement
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Competitive Benchmarking
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Elements
9

10. Determinants of
Product Quality
Performance
Characteristics of the Product
Reliability
Performance consistency
Durability
Resistance and long life of the product
Evaluation
Evaluation of quality & reputation
Safety
Injury risk
Aesthetics
Design, touch, taste, Fitting, Finishing etc
Special Features
Some additional features
10

11. Determinants of Service Quality
Reliability
Consistency of Performance & Dependability
Communication
Willingness or readiness of employees
Responsiveness
Willingness or readiness of employees
Credibility
Willingness or readiness of employees
Competence
Required skills & knowledge
Security
Freedom from danger risk , or doubt
Access
Approachability & ease of contact
Understanding/ Knowing The Customer
Understand the customer’s needs
Courtesy
Politeness, respect, consideration, friendliness
Tangibles
Physical evidence of the service
11

12. Importance of Good Quality
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Improved
Quality
Increased
Profit
Company
Reputation
Product
Liability
Higher
Price
Higher
Productivity
Lower Cost
12

13. Consequences of Poor Quality
Lost Revenue
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Lost Customers
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Increased Cost
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Damaged Brand
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Lost of Productivity
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Lower Profits
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“ Quality Gap” : High Cost of Failure
Poor Quality = Increased Business Risk
13

14. TQM Principles
Customer Focus
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Leadership
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Involvement of People
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Process Approach
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needs & capture your audience's attention.Strategic & Systematic
Approach to Management
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Continual Improvement
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Factual Approach to Decision Making
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Mutually Beneficial Supplier
Relationship
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14

15. ISO Certifications
ISO:9001
ISO: 14001
ISO: 27001
ISO: 22301
ISO: 29990
› Helps Organization to produce Desired Outcome
› Ensures Ongoing Controls
› Enhance Customer Satisfaction by meeting
Customer requirement
› Helps organization to reduce waste handling cost.
› Enhance branding of organization.
› Increases profitability by saving energy.
› Manages and minimizes risk exposure
› Helps you to comply with other regulations
› Provide you with a competitive advantage
› Flexibility during disruptions
› Competitive advantage Cost savings
› Maintain optimum client delivery level
› Competitive advantage Helps in
establishing company quality model
› Increases market presence
› Global marketability
We have listed down
the major certifications
wrt to the quality
standards which an
organization can attain.
You can choose the
relevant one and grey
out the rest.
15

16. Introduction to Continuous Improvement Process Icons Slide 16

17. Additional Slides
17

18. Our Team
Name Here
General Manager
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Name Here
Product Manager
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18

19. About Us
Target Audiences
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We are Creative
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Value Clients
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19

20. Financial
$550
Minimum
$400
Medium
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20

21. Our Mission
Vision
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Mission
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Goal
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21

22. Timeline
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2013
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audience's attention.
2014
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audience's attention.
2015
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audience's attention.
2016
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audience's attention.
2017
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audience's attention.
2018
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audience's attention.
2019
22

23. Quotes
It’s not just about being better. It’s
about being different. You need
to give people a reason to
choose your business.
-Tom Abbott
23

24. Thank You
Email Address
emailaddress123@gmail.com
Address
# street number, city, state
Contact Number
0123456789
24