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How BioPharma Is Using Social Media June 16, 2011 Eileen O ’Brien Director, Search & Innovation
Today ’s Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],What Is Social Media?
Traditional Model: Engage Physicians
Emerging Model: Engage Physicians & Patients
[object Object],[object Object],[object Object],No FDA Guidance
[object Object],[object Object],[object Object],[object Object],[object Object],People Rely on Others Like Them
The Power of Social Media Source: Jake McKee & 90-9-1.com 1%  Key Influencers  9%  Sharers 90%  Audience
A Cautionary Tale
KV Pharmaceutical ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cost Storyline Pushed on Facebook ,[object Object],[object Object],[object Object]
A Trust Partner Lost ,[object Object],[object Object],[object Object]
A Teachable Moment ,[object Object],[object Object],[object Object],[object Object]
Pharma on YouTube
Use of Video for Health Education ,[object Object],[object Object]
YouTube Is Very Popular ,[object Object],[object Object],[object Object],[object Object]
BioPharma Presence ,[object Object]
YouTube Comments ,[object Object],[object Object]
Product Mentions ,[object Object],[object Object]
Pfizer News Channel
Boehringer Ingelheim: Parkinson ’s Matters
BioPharma on Twitter
Major Companies on Twitter ,[object Object],[object Object]
Johnson & Johnson
Pfizer Corporate Account
Amgen ’s BreakawayfromCancer
AstraZeneca Helps
1 st  Brand Tweet: Levemir
#SocPharm Tweetchat
1 st  Pharma Tweetchat: #RXSave
Pharma on Facebook
If Facebook Were a Country… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BioPharma & Facebook ,[object Object],[object Object]
Closed Wall = 1 Way Communication
Controlled Comments
Comments Allowed: New FB Policy
Wall With Comments & Company Responses
Pharma Blogs
Blog Examples
BioPharma  Communities
Biomarin ’s PKU.com
J&J ’s ChildrenWithDiabetes.com
Online Health  Communities
PatientsLikeMe.com
Inspire.com
BioPharma Social Media Best Practices
Social Media Is a Tactic ,[object Object],[object Object],[object Object],[object Object]
Be Willing to Adapt
Have a Response Plan ,[object Object],[object Object],[object Object],[object Object],http://www.af.mil/shared/media/document/AFD-091210-037.pdf
Best Practices ,[object Object],[object Object],[object Object],[object Object]
Try It!  ,[object Object]
Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object]
 

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How BioPharma Is Using Social Media

Notas do Editor

  1. Connection
  2. Look at a cautionary tale New drug two possible stories: First and only for preterm birth Or the price spike? $10 to $20 per injection to $1500 per injection Estimate impact on HC system: $30,000 per pregnancy for as many as 140,000 pregnancies per year or $4.2 billion
  3. Someone started a FB page where patients expressed anger, can ’t tell who started page and their agenda The mainstream media reported that the page existed and had quickly gained fans
  4. What happened: March of Dimes, who had been worried about purity and consistency of the compounded drug and also had received $1M in donations from KV, praised Makena March of Dimes claimed they were not informed about cost ahead of time and as media backlash continued, they removed support from KV
  5. What happened: First, members of Congress announced they ’d look at orphan drug determinations The FDA announced they would not enforce exclusivity with legitimate scripts KV shares plummeted more than 30% KV announced a price cut
  6. UCB
  7. Look at a cautionary tale New drug two possible stories: First and only for preterm birth Or the price spike? $10 to $20 per injection to $1500 per injection Estimate impact on HC system: $30,000 per pregnancy for as many as 140,000 pregnancies per year or $4.2 billion
  8. Keep you finger on the pulse of: Regulatory Technology
  9. Have a plan. Mention Chrysler, etc. Also mention Roche offers guidelines for different platforms on their site: Twitter, Facebook, LinkedIn
  10. Have a plan. Mention Chrysler, etc. Also mention Roche offers guidelines for different platforms on their site: Twitter, Facebook, LinkedIn