E-MAIL WRITTING ETTIQUTE

1. By:
Dr. Sandip Patil

2. E-MAIL ETIQUETTE
 Be informal, but not sloppy
 Keep messages brief and to the point
 Use sentence case
 Use the blind copy and courtesy copy
appropriately

3. E-MAIL ETIQUETTE
 Don’t use e-mail to avoid personal contact
 Remember that e-mail isn’t private
 Be sparing with group e-mail
 Use the subject field to indicate content and
purpose

4. E-MAIL ETIQUETTE
 Don’t send chain letters or junk mail.
 Your tone cannot be heard in an e-mail.
 Use a signature that includes contact
information.
 Summarize long discussions (replies).

5. TEXTING ETIQUETTE
 Be careful with abbreviations
 Be aware of your perceived tone
 Never send bad news via text

6. TEXTING ETIQUETTE
 Don’t change meeting times or venues
in a text
 Always double check when using the
voice-to-text feature

7. 8 KEYS TO BETTER BUSINESS
WRITING
1. KNOW WHY YOU’RE WRITING:
 Be clear about objectives.
 Address your audience appropriately.
 State the goals you want to achieve.

8. 8 KEYS TO BETTER BUSINESS
WRITING
2. UNDERSTAND YOUR READERS:
 Get to the point quickly.
 Focus on what’s relevant.
 Use a tone that fits your audience.

9. 8 KEYS TO BETTER BUSINESS
WRITING
3. WRITE YOUR FIRST DRAFT IN 4 PARTS:
 Madman – Research
 Architect – Organizes the material
 Carpenter – Writes first draft
 Judge – Edits and tightens

10. 8 KEYS TO BETTER BUSINESS
WRITING
4. REVISE AND EDIT:
 Do I have a clear, concise opening?
 Have I said all I need to say?
 Have I proved my point with specifics?
 Have I avoided repetitions?
 Have I closed smoothly?

11. 8 KEYS TO BETTER BUSINESS
WRITING
5. BE RELENTLESSLY CLEAR:
 Illustrate your points with specifics –
SHOW – DON’T TELL
6. DON’T WASTE WORDS:
 Trim wordy passages
 Get rid of “filler words”

12. 8 KEYS TO BETTER BUSINESS
WRITING
7. NEVER USE BUSINESS-SPEAK:
 Stay away from trite expressions, such as
“mission-critical” or words like “enormity.”
 Avoid jargon that others might not
understand.
 Watch the use of abbreviations such as
APW, PDS, SOP, CEU, etc.

13. 8 KEYS TO BETTER BUSINESS
WRITING
8. RELAX AND FIND THE RIGHT TONE:
 Avoid stuffiness by using contractions.
 Vary the length and structure of your
sentences.
 Use courtesies like “thank you” and “we
appreciate.”
 Use personal pronouns instead of formal
language.

14. CAPITALIZATION
 Capitalize a person’s title when it precedes
the name. Do not capitalize when the title
is acting as a description following the
name.
Chairperson Smith
Mr. Yatharth, the chairperson of the
company, will address us at noon.
 Capitalize the person's title when it follows
the name on the address or signature line.
Sincerely,
Mr. Yatharth, Chairperson

15. Thank You..
QUESTIONS???