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Women’s Council of REALTORS®
Network Transitions Workshops
Local Leadership
Transition with State
Leadership
A Great Big Thank you!!
To All of those who provided food
and a venue!
2017 State President
Theresa Wilson theresa@theresawilson.com
2017 State President Elect
Cheryl Keller cheryl@cherylkeller.net
2017 Secretary and Slated Candidate for 2018 President-Elect
Fiona Theseira fiona@sddreamhome.com
2017 Treasurer and Slated Candidate for 2018 Secretary
Eileen Oldroyd eileen@oldroydrealty.com
New Ideas
Energy
Together
Wide View
Outside the Box
Return on Investment
Knowledge
Integrity
Next
Go Forward Together
Intentional
Networking
We are a network of successful
REALTORS® advancing women as
professionals and leaders in
business, the industry and the
communities we serve.
The purpose of the Women’s
Council of REALTORS® California is
to support local network excellence
in serving the members, and to
develop strong leaders for the
Council, the profession and the
community.
Agenda:
Networking
Opening Remarks/Introductions
Network Update-Where are We Now?
Transition Checklist
Honoring Your President
What is a Team?
Communication
What’s Next
Thank YOU!
www.wcrca.org
Hand in Hand
Local Network Success through participation with the State Network
Special Presentations by:
Taffy Mauer: Placer Network President
Lisa Hultz: Delta Network President
Brianna Ramirez: Greater Fresno Network
Amanda Etcheverry: Santa Clarita Network President
Kaye Chapman: Long Beach Network President
General Network Check Up Transition Checklist: Network Name____________________________
TRANSITION CHECKLIST Now 1-10 What Needed
President-elect/Leadership Academy
Meet With Team: Agreements, Priorities, Processes
Elections by August-Sept
Governing Board Meetings - at least 4
Project Teams-Use and have Job Descriptions
Programming-Industry Events 6+
Membership-Member Orientation, Follow-Up
Membership-New Members, Task is to Ask
Marketing 60-90 Days
Budget
Fund Raising
Taxes and Insurance
Historical Data
Communication System
Branding-Consistent use of Logo
Use National & State Websites as Resource
Local Website used as provided by National
Strategic Partners
Affiliate Ratio
AS Current President: What did you wish you knew going in?
1)
2)
3)
4) _______________________________________________________________________________
Network Accountabilities
Calendar
Network Organizational Chart
Annual Calendar
September October November December
Program Recognition Form &
Annual Report
Elections-Report Officers by Nov 1
Kick Off Recruitment Campaign
Program Promotion 60 days
Program Recognition Form & Annual
Report
State Orientation
State Meeting
Newsletter
State Leadership Retreat
Local Planning Retreat
Update and Complete New
Business Plan
Program Promotion 60 days
Planning Retreat
Program Recognition Form & Annual
Report
National Meeting
Installation
State Leadership Retreat
Local Planning Retreat
Program Promotion 60 days
Tentative Program Schedule-Next Year
Approve New Directors/Task Force Chairs
Complete Annual Report by Dec 31
Program Recognition Form & Annual Report
Installation by end of December-Celebrate!
Balanced Budget App by Membership
Submit App for State Registration
Scholarship if needed
Tentative Program Schedule-Next Year
Review Business Plan
August
Program Recognition Form & Annual Report
Leadership Academy: President-elect
Submit App for State Registration Scholarship if needed
Elections
Program Promotion 60 days
Review Business Plan
January
Publish Program Calendar by Jan 15
Report Best Programs To State
Complete Baseline For Previous Year/Review
State Meeting
Newsletter
Update Annual Report
Program Promotion 60 days
http://www.wcr.org/Network-
Tools/chapter-management-center
NETWORK RESOURCES
NETWORK RESOURCES
http://www.wcr.org/
Network-
Tools/chapter-
management-
center/how-to-
manage-your-
chapter-site
NETWORK RESOURCES
http://www.wcr.org/network-tools/network-business-planning
NETWORK RESOURCES
http://www.wcr.org/Network-Tools/leadership-development-
training/
NETWORK RESOURCES
http://www.wcr.org/Network-
Tools/marketing-
communications/
I Am Women’s Council of
REALTORS® Video….
https://www.youtube.com/channel/
UCRQTF5B1MFKtpyvjcFzR8yw
NETWORK
RESOURCES
http://www.wcr.org/Network-
Tools/policies-procedures/
NETWORK
RESOURCES
http://www.wcr.org/Network-
Tools/programs/
TOOLS FOR PLANNING PROGRAMS
* Ideas for Networking Activities
* Winning Programs
* Hot Topic Program Scanning Tool
* Scanning Activity for Your Network
* Transforming Issues and Trends into
Programs
* PROGRAM IDEAS
* Just-in-time Hot Topic Ideas
* Leadership Training Program Templates
* Educate Your Members on WCR.org
* Got Leadership Panel Template
NETWORK
RESOURCES
http://www.wcr.org/Network-
Tools/recruiting-retention/
RECRUITING & RETENTION
* First-year Member Communication Strategy
* National Dues Are $126
*
*
* Sample Recruitment Video
* Recruitment and Retention Kit for Local
Networks
http://www.wcr.org/Network-
Tools/recruiting-retention/video-
building-member-value/
NETWORK RESOURCES
FREQUENTLY ASKED QUESTIONS
http://www.wcr.org/Network-
Tools/frequently-asked-
questions/
NETWORK RESOURCES
NATIONAL LINE OFFICER INVITATION
http://www.wcr.org/Network-
Tools/officer-invitation/
STATE LINE OFFICER INVITATION
https://www.wcrca.org/re
sources/invite-state-line-
officers-event/
DROPBOX
www.dropbox.com
2017 Delta
Annual Report
Baseline Profile
By-Laws and Standing Rules
Budget
Business Plan
Insurance
Membership
Minutes-Governing Board-Elections-
Mixers and Orientation
Spring Mixer
Network Model and Job Descriptions
Programs
Evaluations
Flyers
Retreat Planning
Taxes
Website
Ways and Means
Event 1
What’s Next?
Getting Ready-
Planning
Discussion-
Leadership Academy
Insights
and
Network Successes
Becoming a Change Agent
Leadership Academy
1.
2.
3.
Business Planning
Retreat’s Basics
• Hold in a neutral business location.
• Your incoming and outgoing Governor/District Vice President to facilitate.
• Invite everyone. Tap in to the ideas, talent and enthusiasm of your members!​
• Set goals to take your Network to the next level​!
• Create a yearly Business Plan. ​
• Have a proposed budget for 2018 based on your 2017 budget.
• Come up with ideas & strategies to create excitement and raise funds to
provide member value throughout the year.
• Great industry events will be your best Recruitment and retention strategy.
Can We Talk?
How to Communicate
with Different
Personalities
DISC Profile
tonyrobbins.com/disc
Enneagram
9types.com/rheti
Serengti-What Animal Are You?
swanepoel.com/quiz
Language of Leadership
8 Phrases Every LEADER should use to BUILD TRUST
1. What are your thoughts?
2. I trust your judgment: this is your decision to make.
3. This is what I can share with you.
4. You are Awesome! I am so glad you are on my team!
5. I am vested in your success!
6. I expect you to give me feedback.
7. I always have time for you. How can I help?
8. We are a team!
Behavioral Styles
Personality Styles
Conflict to Conversation
Vision, Goals
and Targets Processes
A Tale of Two Leaders
What makes a Great Team Leader?
The Five Practices (1)
Model the Way One thing you believe or stand for as a leader?
One way you’d like fellow leaders and members to see you in your role as _______________________?
One agreement you’d like the team to make about how to work together?
Inspire a Shared
Vision
One way the Network will be different at end of the year?
Challenge the
Process
One way you will take a risk, do something differently, be innovative or improve something?
Enable Others To
Act
One way you will support others on the team; one opportunity you’ll provide team members to grow and
develop as leaders?
Encourage the
Heart
One way you will celebrate what the team has accomplished together; one way you will recognize team
members and others who contribute?
(1) James Kouzes and Barry Posner, The Leadership Challenge, 5th
Edition provided by Delizia Consulting Services
YOUR Local
President
Hit the Ground Running!!!
Elections and Appointments
Finish Transition Plan
Meet with Team Members-Agreements
Project Teams
Retreat After Oct State Retreat
Budgets
Programming Industry Events
Membership
Business Plan and Annual Report
Mark your Calendars
Fall 2017 Meetings
Pre Meeting: Strategic Planning
Monday Oct 9th: Elections
Tuesday Oct 10th :
State Orientation, EXPO Luncheon,
Women’s Council of REALTORS®
California is C.A.R. Partner
Evaluation
Date ___________
Time___________
What was most important to your leadership growth?
_______________________________________________________________
_______________________________________________________________
What was least important to your leadership growth?
_______________________________________________________________
_______________________________________________________________
What needs to be changed to best support you and your team?
_______________________________________________________________
_______________________________________________________________
Other comments, How can the State Help YOU?
_______________________________________________________________
_______________________________________________________________
Women’s Council of REALTORS®
California
READY, SET, GO!

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Transition Boot Camp 2017 - Women's Council of REALTORS

  • 1. Women’s Council of REALTORS® Network Transitions Workshops Local Leadership Transition with State Leadership
  • 2. A Great Big Thank you!! To All of those who provided food and a venue!
  • 3. 2017 State President Theresa Wilson theresa@theresawilson.com 2017 State President Elect Cheryl Keller cheryl@cherylkeller.net 2017 Secretary and Slated Candidate for 2018 President-Elect Fiona Theseira fiona@sddreamhome.com 2017 Treasurer and Slated Candidate for 2018 Secretary Eileen Oldroyd eileen@oldroydrealty.com
  • 4. New Ideas Energy Together Wide View Outside the Box Return on Investment Knowledge Integrity Next Go Forward Together Intentional Networking
  • 5. We are a network of successful REALTORS® advancing women as professionals and leaders in business, the industry and the communities we serve.
  • 6. The purpose of the Women’s Council of REALTORS® California is to support local network excellence in serving the members, and to develop strong leaders for the Council, the profession and the community.
  • 7. Agenda: Networking Opening Remarks/Introductions Network Update-Where are We Now? Transition Checklist Honoring Your President What is a Team? Communication What’s Next Thank YOU! www.wcrca.org
  • 8. Hand in Hand Local Network Success through participation with the State Network Special Presentations by: Taffy Mauer: Placer Network President Lisa Hultz: Delta Network President Brianna Ramirez: Greater Fresno Network Amanda Etcheverry: Santa Clarita Network President Kaye Chapman: Long Beach Network President
  • 9. General Network Check Up Transition Checklist: Network Name____________________________ TRANSITION CHECKLIST Now 1-10 What Needed President-elect/Leadership Academy Meet With Team: Agreements, Priorities, Processes Elections by August-Sept Governing Board Meetings - at least 4 Project Teams-Use and have Job Descriptions Programming-Industry Events 6+ Membership-Member Orientation, Follow-Up Membership-New Members, Task is to Ask Marketing 60-90 Days Budget Fund Raising Taxes and Insurance Historical Data Communication System Branding-Consistent use of Logo Use National & State Websites as Resource Local Website used as provided by National Strategic Partners Affiliate Ratio AS Current President: What did you wish you knew going in? 1) 2) 3) 4) _______________________________________________________________________________
  • 10.
  • 12.
  • 13.
  • 14. Annual Calendar September October November December Program Recognition Form & Annual Report Elections-Report Officers by Nov 1 Kick Off Recruitment Campaign Program Promotion 60 days Program Recognition Form & Annual Report State Orientation State Meeting Newsletter State Leadership Retreat Local Planning Retreat Update and Complete New Business Plan Program Promotion 60 days Planning Retreat Program Recognition Form & Annual Report National Meeting Installation State Leadership Retreat Local Planning Retreat Program Promotion 60 days Tentative Program Schedule-Next Year Approve New Directors/Task Force Chairs Complete Annual Report by Dec 31 Program Recognition Form & Annual Report Installation by end of December-Celebrate! Balanced Budget App by Membership Submit App for State Registration Scholarship if needed Tentative Program Schedule-Next Year Review Business Plan August Program Recognition Form & Annual Report Leadership Academy: President-elect Submit App for State Registration Scholarship if needed Elections Program Promotion 60 days Review Business Plan January Publish Program Calendar by Jan 15 Report Best Programs To State Complete Baseline For Previous Year/Review State Meeting Newsletter Update Annual Report Program Promotion 60 days
  • 15.
  • 20. NETWORK RESOURCES http://www.wcr.org/Network- Tools/marketing- communications/ I Am Women’s Council of REALTORS® Video…. https://www.youtube.com/channel/ UCRQTF5B1MFKtpyvjcFzR8yw
  • 22. NETWORK RESOURCES http://www.wcr.org/Network- Tools/programs/ TOOLS FOR PLANNING PROGRAMS * Ideas for Networking Activities * Winning Programs * Hot Topic Program Scanning Tool * Scanning Activity for Your Network * Transforming Issues and Trends into Programs * PROGRAM IDEAS * Just-in-time Hot Topic Ideas * Leadership Training Program Templates * Educate Your Members on WCR.org * Got Leadership Panel Template
  • 23. NETWORK RESOURCES http://www.wcr.org/Network- Tools/recruiting-retention/ RECRUITING & RETENTION * First-year Member Communication Strategy * National Dues Are $126 * * * Sample Recruitment Video * Recruitment and Retention Kit for Local Networks http://www.wcr.org/Network- Tools/recruiting-retention/video- building-member-value/
  • 24. NETWORK RESOURCES FREQUENTLY ASKED QUESTIONS http://www.wcr.org/Network- Tools/frequently-asked- questions/
  • 25. NETWORK RESOURCES NATIONAL LINE OFFICER INVITATION http://www.wcr.org/Network- Tools/officer-invitation/ STATE LINE OFFICER INVITATION https://www.wcrca.org/re sources/invite-state-line- officers-event/
  • 26. DROPBOX www.dropbox.com 2017 Delta Annual Report Baseline Profile By-Laws and Standing Rules Budget Business Plan Insurance Membership Minutes-Governing Board-Elections- Mixers and Orientation Spring Mixer Network Model and Job Descriptions Programs Evaluations Flyers Retreat Planning Taxes Website Ways and Means Event 1
  • 29.
  • 30.
  • 33. Business Planning Retreat’s Basics • Hold in a neutral business location. • Your incoming and outgoing Governor/District Vice President to facilitate. • Invite everyone. Tap in to the ideas, talent and enthusiasm of your members!​ • Set goals to take your Network to the next level​! • Create a yearly Business Plan. ​ • Have a proposed budget for 2018 based on your 2017 budget. • Come up with ideas & strategies to create excitement and raise funds to provide member value throughout the year. • Great industry events will be your best Recruitment and retention strategy.
  • 34. Can We Talk? How to Communicate with Different Personalities DISC Profile tonyrobbins.com/disc Enneagram 9types.com/rheti Serengti-What Animal Are You? swanepoel.com/quiz
  • 35.
  • 36. Language of Leadership 8 Phrases Every LEADER should use to BUILD TRUST 1. What are your thoughts? 2. I trust your judgment: this is your decision to make. 3. This is what I can share with you. 4. You are Awesome! I am so glad you are on my team! 5. I am vested in your success! 6. I expect you to give me feedback. 7. I always have time for you. How can I help? 8. We are a team!
  • 38. Vision, Goals and Targets Processes A Tale of Two Leaders
  • 39. What makes a Great Team Leader? The Five Practices (1) Model the Way One thing you believe or stand for as a leader? One way you’d like fellow leaders and members to see you in your role as _______________________? One agreement you’d like the team to make about how to work together? Inspire a Shared Vision One way the Network will be different at end of the year? Challenge the Process One way you will take a risk, do something differently, be innovative or improve something? Enable Others To Act One way you will support others on the team; one opportunity you’ll provide team members to grow and develop as leaders? Encourage the Heart One way you will celebrate what the team has accomplished together; one way you will recognize team members and others who contribute? (1) James Kouzes and Barry Posner, The Leadership Challenge, 5th Edition provided by Delizia Consulting Services
  • 40.
  • 42. Hit the Ground Running!!! Elections and Appointments Finish Transition Plan Meet with Team Members-Agreements Project Teams Retreat After Oct State Retreat Budgets Programming Industry Events Membership Business Plan and Annual Report
  • 44. Fall 2017 Meetings Pre Meeting: Strategic Planning Monday Oct 9th: Elections Tuesday Oct 10th : State Orientation, EXPO Luncheon, Women’s Council of REALTORS® California is C.A.R. Partner
  • 45.
  • 46. Evaluation Date ___________ Time___________ What was most important to your leadership growth? _______________________________________________________________ _______________________________________________________________ What was least important to your leadership growth? _______________________________________________________________ _______________________________________________________________ What needs to be changed to best support you and your team? _______________________________________________________________ _______________________________________________________________ Other comments, How can the State Help YOU? _______________________________________________________________ _______________________________________________________________
  • 47. Women’s Council of REALTORS® California READY, SET, GO!

Notas do Editor

  1. DVP GOV 5 Min: Introductions of attendees name, Network Name, 2017-2018 Position remind all to sign in with name, email Network Name and position so we can email a package to them upon completion of our workshops Special Presentations Monday Group 1 Taffy Mauer Placer County President (Morning) Monday Group 1 Lisa Hultz Delta President (Afternoon) Tuesday Group 2 Sabrina Brown Greater Fresno Wednesday Group 3 Amamda Etcheverry Santa Clarita Thursday Group 4 Kaye Chapman Long Beach Network
  2. DVP/GOV 1 minutes
  3. Gov/DVP introduce line officers 2 min
  4. 1 Min: DVP GOV This slide is to reinforce the networking exercise and remind them of intentional networking and how it helps to generate energy in the room among other things come up with networking exercise (This will be done 15 minutes prior to the start of each session)
  5. Fiona Slide 5&6 1 Min:
  6. Fiona
  7. 3 Min Theresa Go over ground rules-phones, be present, keep an open mind, have fun. Set up reason why here: to support the networks in their annual transition, to help and begin to establish protocol within a network to create a positive and consistent transition experience; Modeling Transition ourselves This is what we are talking about: Where are We now? What have we learned from our past President’s and new insights from Leadership How do we bring the team together. Identify areas to focus energy on as a group and give the President Elect permission to start the transition to President. It is our goal as a state to have all of our networks up and ready to Rock and Roll January 1st. We are here to set you up for success in 2018 and beyond
  8. Theresa introduce speaker who has 5 minutes
  9. HAND OUT General Network Check Up Transition lets check to see how you are doing you have 10 minutes to complete this Theresa total 30 minutes for both sections 10 minutes transition check up 20 minutes transition worksheet exercise All line officers assist members to complete the exercise slides 9 &10 What is your basic concern or fear of letting go of your job? What questions do you ask yourself when you are assigning or training someone a particular job or they volunteer? Bring out the Transition Checklist Now! Model for you----presenting different roles
  10. HAND OUT Theresa introduce and all line officers assist members 20 minutes Now lets see what your challenges or needed changes are Please turn both pages in to us, we are going to provide these to your 2018 District Vice President or Governor so they know what they need to do to mentor and help you better succeed
  11. Slides 11-26 20 minutes Fiona: Now that you have completed the Network Transition Checklist and the transition worksheet ….. Ask the question to the President’s and any of the team members: if I knew what I now know how would I do something differently. Feel free to share with your groups. These guidelines are meant to be for you only and perhaps to share with your team so you can work together to get to where you want to go! By the way, it’s OK to not know everything because if you did then no potential for growth.
  12. Fiona
  13. Fiona
  14. Fiona Handout: Template one per network We have created a template for you to use: Remind them we will send all documents to you via mail chimp when we finish our transition workshop toad trips You can use this calendar to make sure your Network is ready for the first of the year. We want to finish the year strong. All installations and retreats should be complete. Your first program of the year should be selected and ready to promote by November.
  15. Template Network Annual Checklist Handout one per network just to review if we have time
  16. Fiona
  17. Fiona
  18. Fiona
  19. Fiona
  20. Fiona
  21. Fiona.
  22. Fiona
  23. Fiona
  24. Fiona.
  25. Fiona
  26. Fiona
  27. 1 Minute Theresa: Note that we have included all of the Line Officer team in this presentation, playing to each other’s strengths….as a model. Cheryl is now going to work with you on the transitioning of your leadership teams and go over what the President elects have learned at Leadership Academy Handout: Network leadershipTeam commitment letter
  28. Cheryl: 35 minutes total
  29. Slides 27-31 minutes Cheryl: You are Contagious. Slow down, be fully present, don’t participate in busy and chaos.
  30. Slides 27-31 minutes Cheryl: You! Creating a positive ripple
  31. Cheryl lets bring this all together. At your tables-Group Discussion of Leadership Academy Insights and Network Successes Take one or more of the ideas that you have come up with, these can be different based on Network needs. Use the insights and methods from the Team Leader worksheet. The one criteria is that you all agree needs to be different or will help your network and members grow. Use the Transition Worksheet or the Leadership Academy experience from the Team Exercise/Challenge Set up a plan how to implement, who is responsible for what, agreements needed, time frames etc. We have created a form, becoming a change agent, maybe should read member? But ideas to get you started…are on the easels…..
  32. Cheryl min What ideas did you come up with that you can incorporate into your Network business plan? Each President-elect shares ideas they had at Leadership Academy, Fiona write these down on an easel
  33. Cheryl Invite outgoing DVP/GOV and incoming DVP/GOV
  34. Slides 32-38 Eileen 20 minutes The past several years, Jim Delizia has shared and used this form/concept at Leadership Academy.  Although at Leadership Academy, each person complete one on one… we thought this concept would be useful to the whole team… so take about 5-10 minutes to answer each question and then share with the teams at at the table.  Look for commonalities and differences that you have and come to an agreement that if there is a disagreement about something how are the parties or the group going to work through it. 
  35. Eileen: You Got this! The beauty of Women’s Council is that each year we all step into new positions. So Learn It, Love it and Please pass it on. Honor your past leadership, thank your past leadership, Plan to invovle your past leadership and above all Respect your team and make them all shine!
  36. Eileen
  37. Eileen: Building Trust, especially with new people coming into the team: Communication: personality profiles Demonstrating a transparent and smooth transition from year to year will help you to build that trust with your entire team. The Language of Leadership 8 phrases every leader should use: Trust: 1. What are your thoughts? 2. I trust your judgment: this is your decision to make. 3. This is what I can share with you. 4. You are Awesome! I am so glad you are on my team! 5. I am vested in your success! 6. I expect you to give me feedback. 7. I always have time for you. How can I help? 8. We are a team!
  38. Eileen Communication based on Personality Profiles, DISC, Behavioral Patterns, Root Causes; always two or more ways to look at things. One of the things we all have in common is our structure and our understanding that we are looking for the best in each other and for our members. The President is the leader of the Network and the team and acts as a represented of Women’s Council, Cheryl……
  39. Eileen: The past several years, Jim Delizia has shared and used this form/concept at Leadership Academy. Although at Leadership Academy, each person complete one on one… we thought this concept would be useful to the whole team… so take about 5-10 minutes to answer each question and then share with the teams at at the table. Look for commonalities and differences that you have and come to an agreement that if there is a disagreement about something how are the parties or the group going to work through it.
  40. Fiona so we are demonstrating some of the skills required to create a great team… Explain the slide tying in some of the things that were noted in the previous discussion. We are here to create a great team, TRANSITION To Eileen-----so now that we have some experience with this, let’s dig a little deeper Eileen
  41. 10 min Theresa Honor your outgoing Presidents: meet in teams and direct each team to compliment or recognize President’s accomplishments and what they do well; note that we can learn and grow even when we have conflict or dis-agreement. If the President is not present. Have someone write down the compliments to give to the President. It is important to acknowledge what has been done and not what has not been done. Then Ask each President to share at least one accomplishment and something they felt good about… Thank you! Applaud and thank each one (Cheryl to set up in advance with least two networks to get started) Easel-someone take notes
  42. Slides 40-42 Theresa: 3 Min Finish Transition Plan does not mean pass the gavel; it means the President is still the President so work together to transition, communicate often and openly remember we are all in this together, if you succeed then we all succeed….
  43. Theresa: Note that we have included all of the Line Officer team in this presentation, playing to each other’s strengths….as role models for you
  44. Theresa: Remind them of officer invitation protocol to installations/ business resource meetings Have form as a handout
  45. Cheryl-All of us go thru lots of transitions over time. Today we evaluated where we are and now you have an idea of where you want to be. YOU GOT THIS!! We want to start strong and finish strong!!! Plan, Plan Plan and just breathe! Our State team of the line officers, Governors and District Vice Presidents are always here if you have questions or need assistance with anything at all! We thank you for being here today and would appreciate it if you would evaluate our presentation.-Evaluation
  46. Slide 43 3 minutes Fiona: as President Elect next year, I hope? Please complete the Evaluations so that we can improve as to what is needed for subsequent Boot Camps both this year and next.
  47. All line officers say thank you and looking forward to working with you now and in the future!