1. Process Centric
Systems
Prof. Lee SCHLENKER
E-Stratégies
Nov 5th 2015
How can you use enterprise
technologies to improve
apprenticeship?

2. ©2012 LHST sarl
What is our organizational focus?
What are we trying to improve?
What knowledge do we need to
capture?
What can we leverage to improve
the system?
How will we measure the results?
Focus Improve Knowledge Leverage Measure
Organization Processes Explicit Transactions Efficiency
Intro Value ApproachReality Concerns

3. ©2012 LHST sarl
Intro Value ApproachReality Concerns

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To help us understand the motivations, experience and objectives of the
internal and external clients of the organization
 ROI
 Real time data
 ...
Stockholders
 Competition
 “made in” “made by”
 ...
The State
 Peu de barrières d’entrée
 Acquisitions, OPA...
Partners
 Loyalty
 Real costs
 ...
Clients
The Enterprise
 Mobility
 Empowerment
 ...
Employees
Intro Value ApproachReality Concerns

5. ©2012 LHST sarl
Intro Value ApproachReality Concerns

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Intro Value ApproachReality Concerns

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Intro Value ApproachReality Concerns

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Intro Value ApproachReality Concerns

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Intro Value ApproachReality Concerns

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 The financial perspective
(enterprise resource planning)
 The logistics perspective (supply
chain management)
 The client perspective(client
relationship management)
 The community perspective(social
media)
Intro Value ApproachReality Concerns

11. ©2012 LHST sarl
ERP SCM CRM
History MRP Total Quality
Management
Client contact
systems
Measure Quantitative
Static
Quantitative
Dynamic
Qualitative
Perimeters Inside a firm Between firms Between firms
and clients
ROI 5 to 7 years 1 to 3 years 6 months to 1
year
Intro Value ApproachReality Concerns

12. ©2012 LHST sarl
Market Share Analysis: ERP Software
Worldwide, 2012
Intro Value ApproachReality Concerns

13. ©2012 LHST sarl
Gartner, 2010
Intro Value ApproachReality Concerns

14. ©2012 LHST sarl
Market Share Analysis: Customer
Relationship Management Software,
Worldwide, 2012
Intro Value ApproachReality Concerns

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Intro Value ApproachReality Concerns

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Intro Value ApproachReality Concerns

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Intro Value ApproachReality Concerns

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L. SCHLENKER
L. SCHLENKER
L. SCHLENKER
Intro Value ApproachReality Concerns

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L. SCHLENKER
L. SCHLENKERL. SCHLENKER
Intro Value ApproachReality Concerns

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L. SCHLENKER
Interfaces using “batch” operations
L. SCHLENKERL. SCHLENKERL. SCHLENKER
Intro Value ApproachReality Concerns

21. ©2012 LHST sarl
• A unique data model
• Data dictionnary
• Single data base
Intro Value ApproachReality Concerns

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Intro Value ApproachReality Concerns

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Intro Value ApproachReality Concerns

24. ©2012 LHST sarl
What is our organizational focus?
What are we trying to improve?
What knowledge do we need to
capture?
What can we leverage to improve
the system?
How will we measure the results?
Focus Improve Knowledge Leverage Measure
Organization Processes Explicit Transactions Efficiency
Intro Value ApproachReality Concerns

25. ©2012 LHST sarl
Intro Value ApproachReality Concerns

26. ©2012 LHST sarl
Intro Value ApproachReality Concerns

27. ©2012 LHST sarl
Intro Value ApproachReality Concerns