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BUILDING TRUST
IN A TIME OF
UNCERTAINTY:
a video series and social
strategy that could
#ThisIsUofT
@lilight @kristaboniface | @UofT #PSEWEB
FIRSTUP
CONSULTANTS
WHO ARE WE?
Documentarians. Creators. Dreamers.
Part of the U of T Community.
Lisa Lightbourn @lilight
Videographer / Photographer
University of Toronto
Krista Boniface @kristaboniface
Senior Social Media Strategist
University of Toronto
2
FIRSTUP
CONSULTANTS@lilight @kristaboniface | @UofT #PSEWEB
University of Toronto Downtown Campus University of Toronto Mississauga Campus University of Toronto Scarborough Campus
FIRSTUP
CONSULTANTS@lilight @kristaboniface | @UofT #PSEWEB
University of Toronto Downtown Campus University of Toronto Mississauga Campus University of Toronto Scarborough Campus
FIRSTUP
CONSULTANTS 5
@lilight @kristaboniface | @UofT #PSEWEB
Uncertainty
Trust
Belonging
FIRSTUP
CONSULTANTS 6
@lilight @kristaboniface | @UofT #PSEWEB
We live in a reality
apathy era.
The answer to uncertainty is to
create a sense of belonging
How? By creating a series of
authentic stories on a human
scale
#ThisIsUofT
FIRSTUP
CONSULTANTS 7
@lilight @kristaboniface | @UofT #PSEWEB
FIRSTUP
CONSULTANTS
BUILDING
TRUST IN 6
STAGES
With the U of T
community, talent and
wider audience
8
2. Outreach
1. Engaging
Leadership
3.
Relationship
Building
4. Pre-
Production /
Development
6. Social
Media
Strategy
5. Video
Production
@lilight @kristaboniface | @UofT #PSEWEB
FIRSTUP
CONSULTANTS
1. ENGAGING
LEADERSHIP
@lilight @kristaboniface | @UofT #PSEWEB
FIRSTUP
CONSULTANTS@lilight @kristaboniface | @UofT #PSEWEB
The Pitch:
Create a
Series Bible • Summary
• Audience
• Priorities
• Style
• Proposed Episodes
FIRSTUP
CONSULTANTS
2. OUTREACH
@lilight @kristaboniface | @UofT #PSEWEB
FIRSTUP
CONSULTANTS
• Show your work
• Find relatable content
• Authenticity is key
• Welcome them to the creative process
@lilight @kristaboniface | @UofT #PSEWEB
Onboarding Talent
FIRSTUP
CONSULTANTS@lilight @kristaboniface | @UofT #PSEWEB
3. RELATIONSHIP
BUILDING
FIRSTUP
CONSULTANTS
• Starts with your first outreach
• Do your research
• Always try to meet before the shoot
• Talk to them about their work, life experiences
and passions
14
@lilight @kristaboniface | @UofT #PSEWEB
Building Trust through the Process
Time invested now pays off later
FIRSTUP
CONSULTANTS
4. PRE-PRODUCTION /
DEVELOPMENT
@lilight @kristaboniface | @UofT #PSEWEB
FIRSTUP
CONSULTANTS 16
@lilight @kristaboniface | @UofT #PSEWEB
Components for the Shoot
A list of shots for the
particular day
• Interview
• B-Roll
• Locations
Shot List Interview Questions Gear Crew
• Research
• Conversation
• Camera
• Audio
• Lighting
• Of One
• Social Media
Component
FIRSTUP
CONSULTANTS@lilight @kristaboniface | @UofT #PSEWEB
FIRSTUP
CONSULTANTS@lilight @kristaboniface | @UofT #PSEWEB
5. VIDEO PRODUCTION
@lilight @kristaboniface | @UofT #PSEWEB
FIRSTUP
CONSULTANTS
FIRSTUP
CONSULTANTS
6. SOCIAL MEDIA
STRATEGY
@lilight @kristaboniface | @UofT #PSEWEB
FIRSTUP
CONSULTANTS 21
Social Media Strategy for #ThisIsUofT
Timing
Partner
Accounts
Video Sizing
&
Optimization
Crossposting
& Sharing
Tags &
Engagement
Monitoring
@lilight @kristaboniface | @UofT #PSEWEB
FIRSTUP
CONSULTANTS 22
Optimization by Channel: Facebook
@lilight @kristaboniface | @UofT #PSEWEB
FIRSTUP
CONSULTANTS 23
Optimization by Channel: Twitter
@lilight @kristaboniface | @UofT #PSEWEB
FIRSTUP
CONSULTANTS 24
Optimization by Channel: Instagram
@lilight @kristaboniface | @UofT #PSEWEB
FIRSTUP
CONSULTANTS 25
@lilight @kristaboniface | @UofT #PSEWEB
Partner Channels & Distribution
FIRSTUP
CONSULTANTS 26
@lilight @kristaboniface | @UofT #PSEWEB
Season 1 by the Numbers
7 Episodes
160,802 Total Video Views
24,333 Total Engagements
472,537 Total Reach
FIRSTUP
CONSULTANTS 27
@lilight @kristaboniface | @UofT #PSEWEB
Final Takeaways
• Show your work & vision
• Connection begins with initial
outreach
• Collaborate to show the authentic
story
• Build emotional and human
aspects of them and their research
– what is the impact in the world?
• Build partnerships for greatest and
most tailored reach
FIRSTUP
CONSULTANTS 28
@lilight @kristaboniface | @UofT #PSEWEB
We live in a reality
apathy era.
The answer to uncertainty is to
create a sense of belonging
By building trust through the
process, series work like
#ThisIsUofT shows authentic
stories on a human scale that
get to the heart of our
institutions.
WHAT WILL YOU CREATE?

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Building trust in a time of uncertainty: A video series and social strategy that could

Notas do Editor

  1. -Krista: To get an authentic story across, nothing happens without relationship and trust. In times of high pressure, skepticism and little time, it can be difficult to get to the heart, truth and “why” of what moves a person. In our world of deep fakes, fake news, media conglomerates and media companies shuttering, Higher Ed has an opportunity to be an authoritative voice of trust and of information
  2. -Krista: To get an authentic story across, nothing happens without relationship and trust. In times of high pressure, skepticism and little time, it can be difficult to get to the heart, truth and “why” of what moves a person. In our world of deep fakes, fake news, media conglomerates and media companies shuttering, Higher Ed has an opportunity to be an authoritative voice of trust and of information
  3. Lisa: We are going to talk about why a series and the value of a series to create an atmosphere of trust. “This is U of T” is a narrative force to showcase the breadth of research, of interesting stories, of kick-ass people who make up the U of T community. This is U of T series has become a platform to explore people and issues of the world through their connection to the university. The “we” in this is the people and the people are the heart of U of T and who they are – tapping into who they are and what drives them.
  4. Krista: Where does trust start when you are creating a series and doing justice to each relationship and project?
  5. Lisa: This is the pitch. Lisa’s background in documentary, onboarding leadership into a new kind of storytelling – series just didn’t exist Presidential Priorities as the backbone to the content which makes the sell of the series easy Highlighting faculty from different departments, three campuses, there isn’t anything we can’t touch on, it opens the umbrella and makes it so easy as a creator to tell these stories - Joseph Wong poli-sci professor, the REACH project lead, the University of Toronto’s associate vice-president and vice-provost, international student experience.
  6. Lisa: Find inspiration - for you and for them its “like this” but ours. https://vimeo.com/230961417 https://www.facebook.com/honytheseries/videos/299258140575896
  7. Lisa: Who are your subject and how do you reach out. Research, referrals, outreach.
  8. Using On Location as an example to show credibility and the work to show what you’ve done for the university already Complete pitch, copy and send exactly what you’re going for Asking for a personal story and asking for their trust that I will tell their story and will give editorial control to a certain degree Authenticity is key here We always share before we release for so many reasons When Lisa reaches out, they are often the superstars being sent out to media outlets, it’s no small thing to let us walk into their lives and showcase their personal stories Experiences with media, some do not like being on camera reassurance
  9. Relationship building starts as soon as you start outreach Always try to meet with them beforehand, one of the most important things Talk to them about their work and what interests them most eg. or Matt Russo Shooting in people’s homes
  10. Lisa
  11. Working with the team before you shoot. Reporters, media relations, and social media.
  12. Krista
  13. Create a shoot plan – locations (in and outside the University) to tell a more complete story about the individual
  14. Lisa: The relationship building you’ve done from the first email will feed into the shoot day. Building trust on set is being prepared, being on time, not rushing into the interview and giving them a sense of ease and having real conversations before you start (ie Joe Wong).
  15. LISA: Jooyoung – jujitsu/poplock/classroom vid clips/loop Dream shoot – he’s the perfect example Access to lives outside of the University How we shoot/style- how the look of the series evolved (the edit process) Krista: access to the humanity of the person – moments in between talking – a blink, a look to camera – transparency
  16. Building out partnerships
  17. Quotes, greater access via success , referrals, season renewal and interest in more series production, More video views on Instagram than Facebook, and from there for IGTV it has changed
  18. -Krista: To get an authentic story across, nothing happens without relationship and trust. In times of high pressure, skepticism and little time, it can be difficult to get to the heart, truth and “why” of what moves a person. In our world of deep fakes, fake news, media conglomerates and media companies shuttering, Higher Ed has an opportunity to be an authoritative voice of trust and of information
  19. We talk about what’s next