2. Adoption Excellence
We are adoption subject matter experts
We have the leading adoption platform
We live and breath adoption
We help the worlds leading brands in adoption of
software
© AppLearn Ltd
2016

3. Our Story
How we came to create the world’s
most powerful, most effective
Adoption tool.
© AppLearn Ltd
2016

4. Seven years ago we were
at the heart of the global
HR business as SaaS
began to take hold.
What we saw was
alarming.
Companies were
investing big on new
systems but Adoption was
low - pitifully low - and
millions of dollars were
being wasted.
© AppLearn Ltd
2016

5. *Gartner
The benefits of
the SaaS were
and still are only
coming through
from 25%* of
implementations
© AppLearn Ltd
2016

6. We carried out research
and discovered it wasn’t
a SaaS problem, it was
a people problem.
© AppLearn Ltd
2016

7. However well
the SAAS platform is,
there’s always a
learning curve.
And that learning
is continuous with:
− Quarterly software
updates
- New features
being introduced
- Job role changes
- Process changes
© AppLearn Ltd
2016

8. People are all
different
Different value systems
and abilities. Different
levels of computer literacy.
Consume content in
different ways.
Some are natural adopters
and accept change, most
don’t.
To understand and use
software people need help© AppLearn Ltd
2016

9. Managers have a lack
of insight of how and
why their people are
struggling
These individual hurdles
multiplied across
departments and the wider
organisation makes it hard
to recognise where help is
required.
They are spending mass
energy and time on change© AppLearn Ltd
2016

10. Organisation’s
Leaders are unaware
of the significant
bottom line $
wastage on SaaS
licenses
In a ‘BEST CASE’ scenario
only 50% of users will
adopt a system. So here’s
some maths for you.
© AppLearn Ltd
2016

11. © AppLearn Ltd
2016
30k licenses @ £100 per employee
= £3m
Av 8 Help Desk staff @ £30k p.a. salary =
£240k
Change resource and ongoing training etc.
= £260k
Total =
£3.5m
That means £1.75m of investment is

12. So we explored
this and identified
that to help people
adopt software we
needed to
support them
individually, their
Managers and the
Business Leaders.
© AppLearn Ltd
2016
Support
in the system
USERS LEADERS
MANAGERS

13. Employees
Need coaching, nurturing and motivating.
Each employee needs to see the need for change
and what’s in it for them.
They need on-demand help tailored to their
cultural, linguistic and experiential requirements
© AppLearn Ltd
2016
USERS

14. Managers
Need to be able to plan.
They need insights and visibility; they need
up-to-the-minute analytics at their fingertips.
They need help with creating and
distributing comms because they need to be
able to reach the global workforce.
© AppLearn Ltd
2016
MANAGERS

15. Leaders
Are ROI driven, they need to
champion success
with cultural, process and software
changes.
They need to reduce costs.
They need to improve productivity.
They need cross functional/cross
platform
success and oversight.
© AppLearn Ltd
2016
LEADERS

16. Insight
Intelligence
Intervention
Analytics
It meant a radical
rethink.
We needed a
platform.
It would have to
be insightful,
intelligent,
dynamic and
powered by the
best analytics in
the world.
© AppLearn Ltd
2016

17. So that’s
what we
built.
© AppLearn Ltd
2016

18. Strategic Adoption
Platform© AppLearn Ltd
2016

19. ADOPT SHOWREEL
In a nutshell

20. Delivers Adoption
© AppLearn Ltd
2016
IN APPLICATION
ADOPTION TOOLS
ADMIN MANAGEMENT
ANALTYICS TO TRACK
ADOPTION

21. © AppLearn Ltd
2016
© AppLearn Ltd
2016
Helps users adopt
the software
ADOPT IS THERE WHEN PEOPLE ARE STUCK
One to one, just in time.
ADOPT WORKS INSIDE THE APP.
So you can learn on the job, without interruptio
ADOPT PROVIDES HELP IN MANY FORMS
That means if pop-ups or split screen or
email works, then its covered.

22. FEATURES OVERVIEW
ADOPTION TOOLS
Split Screen
SplitScreen let’s you work and learn simultaneously
transforming the way that people access learning
and support material.
Smart Pages
Create workflow intervention pages to
communicate change at the point of
need.
Training
Create, publish and distribute training
to drive Adoption.
© AppLearn Ltd
2016
Communication
Create, publish and distribute Adoption
information via email or social
platforms.

23. © AppLearn Ltd
2016
Makes it easy for
administrators and
managers to support
and track employee
adoption
ADOPT WORKS THE WAY PEOPLE WORK
online and socially.
ADOPT GATHERS INTELLIGENCE.
That means you can see where and why
people are failing to figure things out.
ADOPT SPEAKS EVERY LANGUAGE.
That means it speaks your language,
because global reach is vital.

24. My Team
Create your team. Connect, share and
collaborate on critical project tasks.
Content Cloud
Publish and manage integrated content across
your business applications .
Campaign Builder
Design and create a multi-stage campaign
to encourage the right Adoption at the
right time.
Project Sheets
Upload your project plan and schedule
your campaigns and activities around real
events.
Automation
Schedule, or set data triggers and automate
the sharing of key information, content or
campaigns.
FEATURES OVERVIEW
ADMIN
© AppLearn Ltd
2016

25. © AppLearn Ltd
2016
© AppLearn Ltd
2016
ADOPT deliver bottom
line value for
Organisation’s Leaders.
Enabling the change
your SaaS should
deliver.
ADOPT IS A MULTI- SaaS APP
It works across any application for seamless experience
ADOPT INCREASES PRODUCTIVITY
Which is why you bought the Saas in the first place, rig
ADOPT REDUCES COSTS
Like training and helpdesk costs.
ADOPT UNLOCKS THE TRUE VALUE OF SaaS
Growing your business.

26. FEATURES OVERVIEW
ANALYTICS
Analytics
Track and cross correlate data to assess Adoption
and participation.
© AppLearn Ltd
2016
Feedback
Get user feedback and assess Adoption in
order to inform improvement decisions.
Polls
Creating polls that provide a light touch approach
to gaining collective feedback about related topics.
Surveys
Create detailed surveys to gain key user insights
in order to inform strategic decisions.

27. © AppLearn Ltd
2016
CONTENT
There may be times when you need more than someone to
talk to. Our content creation specialists can take over the burden of
producing the materials to inspire Adoption.
CONSULTANCY
AppLearn helps SaaS fit the person. So whilst you can buy off the peg,
sometimes you want a tailored service.
Adoption Consulting gives you exactly that. With all the benefits of 8 years of
research, understanding and insight discovery we can improve your
Adoption efforts and maximise your SaaS investments.

28. Over 4 million users,
in 172 countries,
in 34 languages…
© AppLearn Ltd
2016

29. …and growing!
Over 4 million users,
in 172 countries,
in 34 languages…
© AppLearn Ltd
2016

30. Products
© AppLearn Ltd
2016
ADOPT for Workday®
ADOPT for Salesforce®
ADOPT for Microsoft® Dynamics
ADOPT for MSOffice 365®
ADOPT for SAPSuccessAriba®
ADOPT for SAPFieldglass®
ADOPT for OracleFusion®
ADOPT for SAPConcur®
ADOPT for Apptus®
ADOPT for Zendesk®
ADOPT for Apttus®
Industries
Banks and Financial Services
Healthcare Services
RetailTravel
Hospitality and Tourism Services
eCommerce
Insurance Providers
Software Providers
Education
Public Sector Organizations
Telecom, TV & InternetUtility Providers

31. DISCLAIMER
© AppLearn Ltd
2016
This presentation outlines our general product
direction and should not be relied upon in
making a purchase decision. This presentation
is not subject to your license agreement or any
other agreement with AppLearn. AppLearn has
no obligation to pursue any course of business
outlined in this presentation or to develop or
release any functionality mentioned in this
presentation. This presentation and AppLearn’s
strategy and possible future developments are
subject to change and may be changed by
AppLearn at any time for any reason without
notice. This document is provided without a
warranty of any kind, either express or implied,
including, but not limited to, the implied
warranties of merchantability, fitness for a
particular purpose, or non-infringement.
AppLearn assumes no responsibility for errors
or omissions in this document, except if such
damages were caused by AppLearn being
intentionally or grossly negligent.
SAFE HARBOR STATEMENT
This document is intended to outline future
product direction, and is not a commitment by
AppLearn to deliver any given code or
functionality.
Any statements contained in this document that
are not historical facts are forward-looking
statements. AppLearn undertakes no obligation
to publicly update or revise any forward-looking
statements.
All forward-looking statements are subject to
various risks and uncertainties that could cause
actual results to differ materially from
expectations.
The timing or release of any product described
in this document remains at the sole discretion
of AppLearn. This document is for informational
purposes and may not be incorporated into a
contract. Readers are cautioned not to place
undue reliance on these forward-looking
statements, and they should not be relied upon
in making purchasing decisions.