8. OUTREACH - Email
8
• Well profiled prospect fit
• Highly personalised
• ‘Could not possibly be construed as a mass campaign’
• Stands out
• Subject Line maximises open without misleading
• Composition
• Short
• Compelling value prop
• Easy (and appropriate) call to action
• Think about social proof, must resonate
• Tell stories
• PS: Random personality filled proof of personalisation
• Personalised Cadences?
12. Subject Line: Go, Dan Tyre, go!
Hi Dan,
Thanks for sharing the article "3 Oddball Sales Motivational Tactics That Work" as a newly appointed
sales manager here at Refract, I wanted to give you some praise and say thanks, it's brilliant. When my
team hit the target this week, I'll be washing cars as a result!
As you rightly said " finding the thing that each individual will go the extra mile for. That’s powerful". I
couldn't agree more.
13. Subject Line: Go, Dan Tyre, go!
Hi Dan,
Thanks for sharing the article "3 Oddball Sales Motivational Tactics That Work" as a newly appointed
sales manager here at Refract, I wanted to give you some praise and say thanks, it's brilliant. When my
team hit the target this week, I'll be washing cars as a result!
As you rightly said " finding the thing that each individual will go the extra mile for. That’s powerful". I
couldn't agree more.
I wanted to get in touch and get your opinion on Refract. Rick Roberge from Unbound Growth described
Refract as the ‘Hubspot for Sales Coaching’ I'd love to see what you think.
We help global organizations like VMware, Oracle and SumTotal gain insights into the execution skills of
their team, provide them with the ability to pinpoint weaknesses and missed opportunities, drive
focused performance feedback and share moments of best practice - all without listening to a word of a
call.
14. Subject Line: Go, Dan Tyre, go!
Hi Dan,
Thanks for sharing the article "3 Oddball Sales Motivational Tactics That Work" as a newly appointed
sales manager here at Refract, I wanted to give you some praise and say thanks, it's brilliant. When my
team hit the target this week, I'll be washing cars as a result!
As you rightly said " finding the thing that each individual will go the extra mile for. That’s powerful". I
couldn't agree more. I wanted to get in touch and get your opinion on Refract, Rick Roberge from
Unbound Growth described Refract as the ‘Hubspot for Sales Coaching’ I'd love to see what you think.
We help global organizations like VMware, Oracle and SumTotal gain insights into the execution skills of
their team, provide them with the ability to pinpoint weaknesses and missed opportunities, drive
focused performance feedback and share moments of best practice - all without listening to a word of a
call.
I'd love to share how we can help you increase rep productivity and quota attainment of the HubSpot
team, do you have 10 minutes for a call on Thursday or Friday?
Best,
Stuart
15. Subject Line: Go, Dan Tyre, go!
Hi Dan,
Thanks for sharing the article "3 Oddball Sales Motivational Tactics That Work" as a newly appointed
sales manager here at Refract, I wanted to give you some praise and say thanks, it's brilliant. When my
team hit the target this week, I'll be washing cars as a result!
As you rightly said " finding the thing that each individual will go the extra mile for. That’s powerful". I
couldn't agree more. I wanted to get in touch and get your opinion on Refract, Rick Roberge from
Unbound Growth described Refract as the ‘Hubspot for Sales Coaching’ I'd love to see what you think.
We help global organizations like VMware, Oracle and SumTotal gain insights into the execution skills of
their team, provide them with the ability to pinpoint weaknesses and missed opportunities, drive
focused performance feedback and share moments of best practice - all without listening to a word of a
call.
I'd love to share how we can help you increase rep productivity and quota attainment of the HubSpot
team, do you have 10 minutes for a call on Thursday or Friday?
Best,
Stuart
PS - You owe me a breakfast sandwich!
16. ---------- Forwarded message ----------
From: Dan Tyre <dtyre@hubspot.com>
Date: Thu, Aug 24, 2017 at 12:41 AM
Subject: RE: Go, Dan Tyre, go! > YES I DO
To: Stuart Taylor <stuart@refract.tv>
Cc: Aja Frost <afrost@hubspot.com>
Oh baby, Stewart
What a great email
Referenced one of my blog articles
Told a story
Small ask at the end – you are a #inboundsales LION
Go ahead and book some time:
https://app.hubspot.com/meetings/dtyre/dan-tyre-conference-call-
Dan
Dan Tyre
Executive VP of Sales
18. Subject: I love chaos too
Hi Sheevaun,
As you rightly said, "optimizing sales productivity should be one of the most important aspects for a business
to focus on." And I totally agree that "the efficiency, effectiveness, and productivity of the sales force has a
direct and significant impact on revenue."
But it was your tweet: "Experience isn't an elevator, you have to take the stairs" that made me start typing. I
wanted to introduce a couple of ideas how we can provide the escalator that helps your less experienced
reps and new hires get to the top floor quicker; by having on demand access to best practice examples from
top performers, all integrated with Ring Central.
19. Subject: I love chaos too
Hi Sheevaun,
As you rightly said, "optimizing sales productivity should be one of the most important aspects for a business
to focus on." And I totally agree that "the efficiency, effectiveness, and productivity of the sales force has a
direct and significant impact on revenue."
But it was your tweet: "Experience isn't an elevator, you have to take the stairs" that made me start typing. I
wanted to introduce a couple of ideas how we can provide the escalator that helps your less experienced
reps and new hires get to the top floor quicker; by having on demand access to best practice examples from
top performers, all integrated with Ring Central.
We are working with the VP of Sales Enablement at VMware who uses Refract to gain greater insights into
call/demo skills of her reps- we provide her with the ability to pinpoint weaknesses and drive focused
feedback, analyzing a 60 minute call or demo in minutes, allowing managers to coach more without any
greater investment in time.
20. Subject: I love chaos too
Hi Sheevaun,
As you rightly said, "optimizing sales productivity should be one of the most important aspects for a business
to focus on." And I totally agree that "the efficiency, effectiveness, and productivity of the sales force has a
direct and significant impact on revenue."
But it was your tweet: "Experience isn't an elevator, you have to take the stairs" that made me start typing. I
wanted to introduce a couple of ideas how we can provide the escalator that helps your less experienced
reps and new hires get to the top floor quicker; by having on demand access to best practice examples from
top performers, all integrated with Ring Central.
We are working with the VP of Sales Enablement at VMware who uses Refract to gain greater insights into
call/demo skills of her reps- we provide her with the ability to pinpoint weaknesses and drive focused
feedback, analyzing a 60 minute call or demo in minutes, allowing managers to coach more without any
greater investment in time.
Given your passion for arming your organization’s sales force with access to the insights, experts, and data
that will ultimately increase revenue, I believe you could get spectacular results with this tech Sheevaun.
Can I give you a call on +1-650-278-5546 next Monday or Tuesday at 9am to discuss?
Thanks,
Mark
21. Subject: I love chaos too
Hi Sheevaun,
As you rightly said, "optimizing sales productivity should be one of the most important aspects for a business
to focus on." And I totally agree that "the efficiency, effectiveness, and productivity of the sales force has a
direct and significant impact on revenue."
But it was your tweet: "Experience isn't an elevator, you have to take the stairs" that made me start typing. I
wanted to introduce a couple of ideas how we can provide the escalator that helps your less experienced
reps and new hires get to the top floor quicker; by having on demand access to best practice examples from
top performers, all integrated with Ring Central.
We are working with the VP of Sales Enablement at VMware who uses Refract to gain greater insights into
call/demo skills of her reps- we provide her with the ability to pinpoint weaknesses and drive focused
feedback, analyzing a 60 minute call or demo in minutes, allowing managers to coach more without any
greater investment in time.
Given your passion for arming your organization’s sales force with access to the insights, experts, and data
that will ultimately increase revenue, I believe you could get spectacular results with this tech Sheevaun.
Can I give you a call on +1-650-278-5546 next Monday or Tuesday at 9am to discuss?
Thanks,
Mark
PS – I see the Warriors schedule has just been released. Hope Steph and the boys can rule again!
22. ---------- Forwarded message ----------
From: Sheevaun Thatcher <sheevaun.thatcher@ringcentral.com>
Date: Wed, Sep 6, 2017 at 4:23 PM
Subject: Re: I love chaos too
To: Mark <stuart@refract.tv>
Mark, I'm traveling through the end of next week however reach out the week of Sept 18.
Btw, this is one of the most compelling prospecting emails I have received in years. I teach BDRs how to
personalize emails and I've forwarded this one as an excellent example of how to accomplish this. Well
done Mark.
23. OUTREACH - Email
23
• Well profiled prospect fit
• Highly personalised
• ‘Could not possibly be construed as a mass campaign’
• Stands out
• Subject Line maximises open without misleading
• Composition
• Short
• Compelling value prop
• Easy (and appropriate) call to action
• Think about social proof, must resonate
• Tell stories
• PS: Random personality filled proof of personalisation
• Personalised Cadences?
$1m ARR Unlocks the keys to the kingdom
$80k MRR
80k/ACV = number of clients
Target clients per month = Time to $1m
Easy, right – Predictable Revenue (SaaS Sales is an executable playbook right)
Outreach Playbook
Demo and Closing Playbook
Scale
Live happily ever after
Journey for the 3rd time, 1 as VP of Sales and 2 x Founder
Each journey is very unique – so many variables and nuances – product, category, target market, decision makers, pricing, funding, competitors, sales cycles, trials/pilots/freemium, av order value, added value services, exposure to legals, procurement
What works isn’t the same – Personalized implementation of a framework
Variable Predictable Revenue or A million shades of grey may not have sold as many books
Prospect fit -
Stands out – 100’s of emails
Use shitty generic emails to your advantage to get stand outunusual words, personality, conversation
Cadences – ‘Doesn’t it take 8 points of contact to create an opportunity’. Trap is unpersonalised cadences but not time/ROI to right entire personalised cadences. Yesware/Boomerang copies the original too.15-20 a day
2 discovery calls a day/10 a week
Prospect fit -
Stands out – 100’s of emails
Use shitty generic emails to your advantage to get stand outunusual words, personality, conversation
Cadences – ‘Doesn’t it take 8 points of contact to create an opportunity’. Trap is unpersonalised cadences but not time/ROI to right entire personalised cadences. Yesware/Boomerang copies the original too.15-20 a day
2 discovery calls a day/10 a week
Subject Line - His motivational line he uses with reps
Personalisation – connection
Reason for a fit?
The ask
The PS:
Subject Line - His motivational line he uses with reps
Personalisation – connection
Reason for a fit?
The ask
The PS:
Subject Line - His motivational line he uses with reps
Personalisation – connection
Reason for a fit?
The ask
The PS:
Subject Line - His motivational line he uses with reps
Personalisation – connection
Reason for a fit?
The ask
The PS:
Subject Line - His motivational line he uses with reps
Personalisation – connection
Reason for a fit?
The ask
The PS:
Cold calling is not dead
Same principles of personalisation
Demonstrate excitement at fit
Before 9 and after 5
Direct Dials
Use VM as a free advert
All supported with social activity to create familiarisation
Direct dials – US, Zoom Info, change the last digit
8 attempts before a response (check no)ROI Higher
20% of effort – 40% of results
Better discovery (or straight to demo)
Prospect fit -
Stands out – 100’s of emails
Use shitty generic emails to your advantage to get stand outunusual words, personality, conversation
Cadences – ‘Doesn’t it take 8 points of contact to create an opportunity’. Trap is unpersonalised cadences but not time/ROI to right entire personalised cadences. Yesware/Boomerang copies the original too.15-20 a day
2 discovery calls a day/10 a week
Cold calling is not dead
Same principles of personalisation
Demonstrate excitement at fit
Before 9 and after 5
Direct Dials
Use VM as a free advert
All supported with social activity to create familiarisation
Direct dials – US, Zoom Info, change the last digit
8 attempts before a response (check no)ROI Higher
20% of effort – 40% of results
Better discovery (or straight to demo)
Qualification can seem like an inquisition – asking questions you could find out, no value to prospect, nothing to engage or excite prospect. Don’t make the prospect defensive
Go deep - Create sufficient and quantifiable pain/value for future parts cycle (stakeholders/negotiation) – these are your acorns for the winter
(or triggers for demo) ‘you mentioned that x was an issue, what’s that stop you achieving’
Pre-empting objections
Give
Examples
Pick questions – dial must move proprtionately to time
15 mins discover, 5 mins of being late/pleasantries
Each question could be easy 2 mins+, will this move the dial 20%+
Deals are sunk with discovery mistakes – even if your prospect is mega excited
Story ‘This is the best thing I have ever seen’ – over enthusiasm, happy ears
6.8 people involved in a B2B sale on average
‘Who else cares about …..<this problem/tangible benefit>?’
Who is the REAL decision maker?
Qualification can seem like an inquisition – asking questions you could find out, no value to prospect, nothing to engage or excite prospect. Don’t make the prospect defensive
Go deep - Create sufficient and quantifiable pain/value for future parts cycle (stakeholders/negotiation) – these are your acorns for the winter
(or triggers for demo) ‘you mentioned that x was an issue, what’s that stop you achieving’
Pre-empting objections
Give
Examples
Pick questions – dial must move proprtionately to time
15 mins discover, 5 mins of being late/pleasantries
Each question could be easy 2 mins+, will this move the dial 20%+
Deals are sunk with discovery mistakes – even if your prospect is mega excited
Story ‘This is the best thing I have ever seen’ – over enthusiasm, happy ears
6.8 people involved in a B2B sale on average
‘Who else cares about …..<this problem/tangible benefit>?’
Who is the REAL decision maker?
Qualification can seem like an inquisition – asking questions you could find out, no value to prospect, nothing to engage or excite prospect. Don’t make the prospect defensive
Go deep - Create sufficient and quantifiable pain/value for future parts cycle (stakeholders/negotiation) – these are your acorns for the winter
(or triggers for demo) ‘you mentioned that x was an issue, what’s that stop you achieving’
Pre-empting objections
Give
Examples
Pick questions – dial must move proprtionately to time
15 mins discover, 5 mins of being late/pleasantries
Each question could be easy 2 mins+, will this move the dial 20%+
Deals are sunk with discovery mistakes – even if your prospect is mega excited
Story ‘This is the best thing I have ever seen’ – over enthusiasm, happy ears
6.8 people involved in a B2B sale on average
‘Who else cares about …..<this problem/tangible benefit>?’
Who is the REAL decision maker?
Qualification can seem like an inquisition – asking questions you could find out, no value to prospect, nothing to engage or excite prospect. Don’t make the prospect defensive
Go deep - Create sufficient and quantifiable pain/value for future parts cycle (stakeholders/negotiation) – these are your acorns for the winter
(or triggers for demo) ‘you mentioned that x was an issue, what’s that stop you achieving’
Pre-empting objections
Give
Examples
Pick questions – dial must move proprtionately to time
15 mins discover, 5 mins of being late/pleasantries
Each question could be easy 2 mins+, will this move the dial 20%+
Deals are sunk with discovery mistakes – even if your prospect is mega excited
Story ‘This is the best thing I have ever seen’ – over enthusiasm, happy ears
6.8 people involved in a B2B sale on average
‘Who else cares about …..<this problem/tangible benefit>?’
Who is the REAL decision maker?
Qualification can seem like an inquisition – asking questions you could find out, no value to prospect, nothing to engage or excite prospect. Don’t make the prospect defensive
Go deep - Create sufficient and quantifiable pain/value for future parts cycle (stakeholders/negotiation) – these are your acorns for the winter
(or triggers for demo) ‘you mentioned that x was an issue, what’s that stop you achieving’
Pre-empting objections
Give
Examples
Pick questions – dial must move proprtionately to time
15 mins discover, 5 mins of being late/pleasantries
Each question could be easy 2 mins+, will this move the dial 20%+
Deals are sunk with discovery mistakes – even if your prospect is mega excited
Story ‘This is the best thing I have ever seen’ – over enthusiasm, happy ears
6.8 people involved in a B2B sale on average
‘Who else cares about …..<this problem/tangible benefit>?’
Who is the REAL decision maker?
Qualification can seem like an inquisition – asking questions you could find out, no value to prospect, nothing to engage or excite prospect. Don’t make the prospect defensive
Go deep - Create sufficient and quantifiable pain/value for future parts cycle (stakeholders/negotiation) – these are your acorns for the winter
(or triggers for demo) ‘you mentioned that x was an issue, what’s that stop you achieving’
Pre-empting objections
Give
Examples
Pick questions – dial must move proprtionately to time
15 mins discover, 5 mins of being late/pleasantries
Each question could be easy 2 mins+, will this move the dial 20%+
Deals are sunk with discovery mistakes – even if your prospect is mega excited
Story ‘This is the best thing I have ever seen’ – over enthusiasm, happy ears
6.8 people involved in a B2B sale on average
‘Who else cares about …..<this problem/tangible benefit>?’
Who is the REAL decision maker?
Qualification can seem like an inquisition – asking questions you could find out, no value to prospect, nothing to engage or excite prospect. Don’t make the prospect defensive
Go deep - Create sufficient and quantifiable pain/value for future parts cycle (stakeholders/negotiation) – these are your acorns for the winter
(or triggers for demo) ‘you mentioned that x was an issue, what’s that stop you achieving’
Pre-empting objections
Give
Examples
Pick questions – dial must move proprtionately to time
15 mins discover, 5 mins of being late/pleasantries
Each question could be easy 2 mins+, will this move the dial 20%+
Deals are sunk with discovery mistakes – even if your prospect is mega excited
Story ‘This is the best thing I have ever seen’ – over enthusiasm, happy ears
6.8 people involved in a B2B sale on average
‘Who else cares about …..<this problem/tangible benefit>?’
Who is the REAL decision maker?
Start with the money shot
- don’t ‘save the best till last’
Distratcted/loss of engagement or excitement, exhausted
Time runs out for one or more
‘Peter Cohen’s quote’
Not a feature dump
Not a ‘harbour tour’ a trip to Ikea – 30 mins and you can’t get off
‘I don’t think this feature is very useful for you guys but just to show you….’ What – where the needle moving?
Personalised, relate to discovery value/pain
Not an all you can eat buffet
Goal – not a linear presentation
Personalised – value/pain, interest, role, objectives, time, stakeholders
Start with the money shot
- don’t ‘save the best till last’
Distratcted/loss of engagement or excitement, exhausted
Time runs out for one or more
‘Peter Cohen’s quote’
Not a feature dump
Not a ‘harbour tour’ a trip to Ikea – 30 mins and you can’t get off
‘I don’t think this feature is very useful for you guys but just to show you….’ What – where the needle moving?
Personalised, relate to discovery value/pain
Not an all you can eat buffet
Goal – not a linear presentation
Personalised – value/pain, interest, role, objectives, time, stakeholders
Start with the money shot
- don’t ‘save the best till last’
Distratcted/loss of engagement or excitement, exhausted
Time runs out for one or more
‘Peter Cohen’s quote’
Not a feature dump
Not a ‘harbour tour’ a trip to Ikea – 30 mins and you can’t get off
‘I don’t think this feature is very useful for you guys but just to show you….’ What – where the needle moving?
Personalised, relate to discovery value/pain
Not an all you can eat buffet
Goal – not a linear presentation
Personalised – value/pain, interest, role, objectives, time, stakeholders
Start with the money shot
- don’t ‘save the best till last’
Distratcted/loss of engagement or excitement, exhausted
Time runs out for one or more
‘Peter Cohen’s quote’
Not a feature dump
Not a ‘harbour tour’ a trip to Ikea – 30 mins and you can’t get off
‘I don’t think this feature is very useful for you guys but just to show you….’ What – where the needle moving?
Personalised, relate to discovery value/pain
Not an all you can eat buffet
Goal – not a linear presentation
Personalised – value/pain, interest, role, objectives, time, stakeholders