Presentation by Jean-Claude Monney to the SIKM Leaders Community on January 15, 2019

1. Jean-Claude F. Monney
Digital Transformation Coach
The Monney Group, LLC
Digital KM
Transformation
SIKM Community Call
Jan 15th
2019
© Copyright 2019, The Monney Group, LLC

2. Digital Transformation
It’s a continuous and agile
business strategy that
leverages digital
technologies
Digital is changing how
business gets done!
DT relies on data to build
augmented knowledge to
allow better decisions and
actions
© Copyright 2019, The Monney Group, LLC 2

3. Context
© Copyright 2019, The Monney Group, LLC 3

4. Technology Fusion of:
• Digital
• Physical
• Biological
Fueled by:
• Velocity, Variety, Volume
• Breath and Depth
• System Impact
The Fourth Industrial Revolution
© Copyright 2019, The Monney Group, LLC 4

5. Add 3D organ print here
© Copyright 2019, The Monney Group, LLC 5

6. Digital KM Transformation: Why Now?
Technology
Mobile
Cloud
NUI
AI
IoT
MR , AR, VR
Blockchain
3D
Printing
Quantum
Computing
4.2 billion
Internet Users (Jun 2018)
3 billion
People with
interconnected
Devices by 2020
212 billion
Sensors, devices and
things by 2020
90%
of world’s data created
in the last two years
© Copyright 2019, The Monney Group, LLC 6

7. The Fourth Industrial Revolution ( )4th
IR
The Fourth Industrial Revolution
© Copyright 2019, The Monney Group, LLC 7

8. DT: Greater Premise and Greater Peril
Source: Accenture Digital Economic Value Index,
2020 World Economy
Digital Non-Digital
Peril
3 Key Premises for DT
1./ Rewire
2./ Leverage Data
3./ DT as Innovation source
Premise
© Copyright 2019, The Monney Group, LLC 8

9. Digital KM Challenges
© Copyright 2019, The Monney Group, LLC 9

10. KM Vision:
• Instant, relevant knowledge in context
KM Goals:
▪ 100% of your ecosystem knowledge
▪ 100% of the time
▪ 100% to your customers
The ultimate KM Vision and Goals
© Copyright 2019, The Monney Group, LLC 10

11. Customers
Society
Company
Partners&suppliers
Digital Workplace Challenges
D
PW
Create,contribute,learn,
share,re-use,analyze,
collaborate,etc…
Create, Collaborate,
Communicate, Decide,
transact…
AnywhereandEverywhere
24/7
Context: Culture, rewards, compliance,
constraints, governance, policies, etc..
My workstyle
My on terms
Social recognition
Employee desire
W
P
Digital Technology capabilitiesD
Work ActivitiesW
Place constraints/requirementsP
11© Copyright 2019, The Monney Group, LLC

12. Digital KM
Challenges:
Source of
knowledge
Trust
Develop dynamic visual
knowledge pedigrees
and leverage graph for
knowledge sourced
inside and outside
Push vs Pull
Push relevant knowledge
in context in the flow of
work
Data
Increases in complexity
and volume
Data Silos
© Copyright 2019, The Monney Group, LLC 12

13. Digital KM
Challenges:
Source of
knowledge
Trust
Develop dynamic visual
knowledge pedigrees
and leverage graph for
knowledge sourced
inside and outside
Push vs Pull
Push relevant knowledge
in context in the flow of
work
Data
Increases in complexity
and volume
Data Silos
© Copyright 2019, The Monney Group, LLC 13

14. Digital KM
Challenges:
Source of
knowledge
Trust
Develop dynamic visual
knowledge pedigrees
and leverage graph for
knowledge sourced
inside and outside
Push vs Pull
Push relevant knowledge
in context in the flow of
work
Data
Increases in complexity
and volume
Data Silos
© Copyright 2019, The Monney Group, LLC
Match Digital
ID with
Knowledge
and push!
Tacit
Explicit
Augmented
Knowledge
Digital ID
14

15. Digital KM
Challenges:
Source of
knowledge
Trust
Develop dynamic visual
knowledge pedigrees
and leverage graph for
knowledge sourced
inside and outside
Push vs Pull
Push relevant knowledge
in context in the flow of
work
Data
Increases in complexity
and volume
Data Silos
© Copyright 2019, The Monney Group, LLC 15

16. Break the data silos and get 360o
touch point view
CEO
Sales
Employees
Data
Mktg
Employees
Data
Services
Employees
Data
Legal
Employees
Data
HR
Employees
Data
Finance
Employees
Data
Supply
Chain
Employees
Data
Logistics
Employees
Data
Purchasing
Employees
Data
R&D
Employees
Data
BU’s
Employees
Data
BoD ShareholdersInvestors
Consumers SuppliersCustomers
How is data managed? What are the Digital Touch points?
© Copyright 2019, The Monney Group, LLC 16

17. Digital KM Challenges
Digital Possible Now!
(DPN )
© Copyright 2019, The Monney Group, LLC 17

18. Artificial Intelligence (AI): What, Why, How?
What is AI?
➢ AI are systems that involves multiple
technologies when combined in various
ways can:
➢ sense,
➢ comprehend,
➢ act and
➢ learn.
Why AI now?
➢ Data abundance
➢ Computing Power
➢ Mature, powerful algorithms
AI Design Imperatives
➢ Transparent
➢ Dignified & Inclusive
➢ Private
➢ Accountable
How?
➢ Custom algorithms
➢ Cognitive Services
➢ Embeddedin Apps
© Copyright 2019, The Monney Group, LLC 18

19. AI
Is the new refinery
Jean - Claude Monney, 2017
DATA
Is the new oil
Clive Humby, 2006
Data → Insights
Data → Knowledge
Algorithms
BIG DATA
From human
& things
© Copyright 2019, The Monney Group, LLC 19

20. Transformational Technologies
Available Now to Field &
Knowledge Workers
© Copyright 2019, The Monney Group, LLC 20

21. DPN for Knowledge and Field Workers
© Copyright 2019, The Monney Group, LLC 21

22. DPN for Knowledge and Field Workers
Video Indexer
© Copyright 2019, The Monney Group, LLC 22

23. DPN for Knowledge and Field Workers
© Copyright 2019, The Monney Group, LLC 23

24. Shape your future by
creating it with the
“Digital Possible Now”
© Copyright 2019, The Monney Group, LLC 24

25. © Copyright 2019, The Monney Group, LLC 25

26. Connect we me on LinkedIn:
http://www.linkedin.com/in/jcfmonney
Contact:
❑ Email: Jean-Claude@TheMonneyGroup.com
❑ Mobile office: +1 512 426-4037
© Copyright 2019, The Monney Group, LLC 26