1. STEVEN DAVID DUHIG
E-Mail: stevenduhig@juno.com - Tel: 301-651-2830
A cross functional Manager with a fresh and unique blend of customer relations, IT, contract and finance expertise,
targeting innovative solutions towards revenue enhancement, and operational excellence.
PROFESSIONAL SUMMARY
Acquisition, RFP & Contract Management Leadership, Appraisal & Team Development Process
Interpersonal Skills Communication & Diversity Management, including Database Design
Finance Accounts Payable (SAP and PeopleSoft Program/Project Management & Troubleshooting
User) Independent Adjudication / Decision making Technical Manual, Legal Writing & Presentations
IT Governance & IT Change Management Training (IT, Soft Skills & Ergonomics a specialty)
IT Asset, Inventory & Configuration Management Workforce Costing & Budgeting
A highly creative management professional with a proven record of significant accomplishments, based on continuously
progressive responsibilities including, large-scale cost avoidance resolutions. Project leader with exceptional expertise in
acquisition, budget control, application development, process, problem and change management. Built and motivated
cohesive teams while achieving aggressive goals on an impressive scale.
PROFESSIONAL EXPERIENCE
SRA International, (Systems Research and Applications), Silver Spring
Consultant - IT Governance Management for U.S. Federal Government Department
Change Management consultant supporting the establishment and transition to several new change control, prioritization
and release management processes and environments. Assisted Federal Government Departmental Management in the
implementation of new Departmental Information Technology Governance, Change Management and Change
Prioritization Processes.
• Significantly enhanced pre-existing Change Control Charters and associated process documentation, applying
systems development life cycle (SDLC) principles to Departmental change management.
• Identified required metrics, providing input into an over-arching governance model.
• Created an effective single generic Change Request format, for use in consolidating multiple change environments.
This Change Request subsequently formed the basis of a new Change Management Database.
• Designed a generic approach to change prioritization, introducing a new form of procedure to make best use of
available resources, system relationships and dependencies in efficient release packaging.
• Defined change management roles and supported management in redistribution of change management roles to
individuals.
• Provided assistance to change control board chairs as needed; creating high quality deliverables in a timely fashion.
• Defined categories of change and provided new CCB decision record formats.
Verizon Business, Arlington and Ashburn, VA - 1999 - 2009
Senior Manager - IT Finance, Budget Coordinator, Workforce Cost and Process Management 2007-2009
Effectively transitioned pre-existing Long Distance IT corporate finance process to post MCI merger business
requirements.
• Adapted pre-merger acquisition methods, and procedures, to fulfill new and complex, executive process
requirements, while ensuring all critical procurements continued, to be operationally effective.
• Increased internal capitalizable labor costs from under 5% to 60%.
• Role briefly expanded from cost-analysis of 40 USA contractors, to an international District covering 300 people.
• Created and adapted Statement of Work templates to changing post merger policy requirements.
• Joined the Business Process and Metrics Team in March 2009 with a view to learning Web Sphere techniques.
2004 -2007
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2. IT (Operations/Engineering) Element and Network Management Systems Manager
Successfully motivated a diverse team of 7 highly professional network system engineers, supporting problem
management, development and design for 20+ externally developed Element (EMS) and Network Management (NMS)
operational support systems (OSS) from 12 engineering vendors including: Alcatel-Lucent, Sonus, Fujitsu, Tellabs,
Tekelec and Nortel.
• Effectively combined program, and project, management of highly technical implementations, with operational
troubleshooting, using contractual interpretation, purchasing and negotiation skills. Maintained acute awareness of
the urgency of project deliverables, derived from the latest innovations in engineering and information technology.
• Maximized system availability, enabling 100% visibility of major engineering equipment in the field while meeting
critically rapid development objectives for a Fortune 500 corporation, within budget. Jointly spearheaded and
implemented 14 major multiple releases with an additional 21 critical system upgrades within the System
Integration Lab, Production and Disaster Recovery.
• Cost avoidances of $1.5M for systems maintenance over 3 years, with a further $250K reduction in equipment
based surveillance license charges, setting annual precedents for rapidly growing network.
• Managed and met all deadlines for operational implementations of leading-edge enhancements in support of
Voice/SS7, VoIP, ATM/FR, DCS and SONET/DWDM OCS infrastructure across USA.
• Enabled critical oversight of 1,000 long distance network elements, and monitoring automatic flow-through of 75%
of all orders with provisioning and inventory, all the way to the network elements.
• Improved monitoring information performance and surveillance facility, service and look-up features.
• Introduced alarm surveillance, element and performance management of optical FiOS DWDM.
IT Asset, Document and Procurement Manager 2002 - 2003
Managing a team of 4 members, productively consolidating 20 points of IT purchase into a centralized IT procurement
process. Acquired additional responsibility, for all document storage and standards, a second team of 3 members and
improved the publishing, hardcopy and Software Library access ability for Engineering IT and Operations.
• $7m RDBMS license cost avoided due to contract attention, cost control and license integrity.
• $5m revision of the IT corporate Statement of Accounts following the first full long distance IT inventory.
• The first full IT equipment and software inventory updated the IT Statement of Accounts by $4M.
• Delays in project equipment delivery reduced due to establishing a single point of contact for delivery.
• The first full Document Management Storage system was implemented using 3rd party development of Coextant
and Lotus Domino. Seamlessly imported 3 types of soft, and hyperlinked workflow, document types into one single
repository, enabling fast access, full version control and relational document cross-linking.
Operations, Engineering, Configuration and Change Process Manager 1999-2005
Created new corporate level configuration, change and release management processes, covering engineering, IT and
operations during the Long Distance start-up phase.
• On start-up of the first “Baby Bell” Long Distance, managed all engineering network element software.
• Designed, implemented and managed a unique Change and Configuration Management workflow approval process;
spanning the entire Vz long distance Engineering, Operations and IT Operational Support Systems inter-
relationships.
• Successfully implemented a unique 3rd-party developed, patentable, relational Configuration and Change
Management Database, incorporating detailed dependency relationships, and semi-automatic workflows. This
Database spanned all Engineering network elements in the field, System Integration Labs, IT Disaster Recovery
Center and the main Data Center operational support system relationships in detail.
• Developed a fast change request form/database to approve and automatically notify all system related owners in
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3. Engineering, Operations, IT and outside vendors. Automatically distributed change requests, including external
vendor’s Product Change Notices, to all internal and external vendor interested parties for their impact analysis.
British Government
Clerical/Executive Officer Prior Experience
UK Welfare administration, finance, local IT and legal adjudication expert, unusually in all contributory and income
related benefits, pensions and allowances. Last specialty was industrial injuries adjudication.
• Successfully created a pilot scheme and process management for welfare grant single payments, processes and
forms, adopted as the basis of a UK national efficiency solution.
• As elected group spokesperson at the elite Kings’ College Cambridge Department of Social Security Summer
School, delivered Social Policy dissertation to the Secretary of State and Cabinet Social Security Advisory
Committee. As a Top 10 student, invited to join Head office Policy Unit, and to study Social Policy at Brunel
University.
Supported the Judge President in creating a new, (US model), welfare Tribunal System for England, Scotland and
Wales.
• Drafted the President’s responses addressing complaints from correspondents, members of Parliament, the
Secretary of State’s office, the Prime Minister’s and Her Majesty’s Private Secretaries.
PROFESSIONAL TRAINING
ESI/GWU Managing IT Projects & Contract Management Principles & Practices (pre-requirements satisfied for PMP).
SRA Project Management in preparation for PMP. SRA Process Management. UK & USA Leadership / Team
Management / Development / Recruitment / Appraisal / Behavioral Psychology & Diversity.
UK Government: Interviewing for Crisis Response / Tribunal Presentation /Awards /Adjudication / Injuries at work.
Technical: MsOffice and Corel Office / Lotus Notes / Configuration Management / RDBMS SQL and Oracle.
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