Beyond Resilience Workshop Sept 2018

Beyond
Resilience
Essential factors for sustainable
high performance and wellbeing
Dr Ruby Campbell, MBA (Exec), MScCoachPsych, PhD

About ProVeritas Group
Founded in 2009 as
Management Consultancy in
Strategy, Productivity, Quality &
Business Excellence in various
sectors (financial services,
insurance,healthcare, etc.)
2009
Repositioned in 2011 to focus on
Change Management and
Strategic Organisational
Development
2011
From 2013, focused on
Executive Coaching, Team
Coaching and Strategic HR
Consulting
2013
In 2017, began working with
STEM thought leaders in
academia to improve National
STEM leadership outcomes
2017
Copyright © 2018 ProVeritas Group Pty Ltd 2

About
ProVeritas
Group
 Our purpose is to help leaders and
organisations flourish sustainably
and responsibly
 We do this by applying cutting edge
and evidence-based methodology
 All our Coaches are in compliance
with International Coaches
Federation and/or university
graduates in executive coaching or
psychology as minimum
 ProVeritas Group adheres to the
Australian Standard of Coaching in
Organisations, 2011

About Your Facilitator:
Ruby Campbell
 Over 20 years coaching professionals, executives
and teams to successfully achieve their goals
 Founder and owner of ProVeritas Group Pty Ltd
 Over 8 years as Adjunct Faculty at AGSM/UNSW in
Executive Education and MBA Programs – Change
Management, Operations Management and Business
Excellence
 Masters in Coaching Psychology - University of
Sydney
 MBA (Exec) – AGSM/University of New South Wales
 PhD in Science – University of Technology, Sydney
 Bachelor of Applied Science (1st Class Hons) -
University of Technology, Sydney
 Fellow of Harvard McLean Medical School Institute
of Coaching
 Mental Health First Aider, Australia & NZ Mental
Health Association

“Your life is your statement to the world embodying your values,
your beliefs, your dreams (and your strengths).”
— David Arenson
9,819 Companies have joined the UN Global Compact to
achieve the SDGs by 2030

Session 1: Introductions
What’s your name
What do you do at XYZ
What do you hope to get out of the workshop

How Stress Affects
the Brain and Body
TED video >2.2 million views

What is
Wellbeing?
Session 2

Wellbeing
 …or wellness is a general
term for the condition of
an individual or group. A
high level of well-being
means that the
individual’s or group’s
condition is positive.
 The condition goes beyond
physical health; it includes
physical vitality, mental
strength, emotional
strength, social
satisfaction, positive
disposition, a sense of
accomplishment and
personal fulfillment.

Wellbeing
 There are different
measurements for wellbeing
eg, Diener’s subjective
wellbeing model, Corey Key’s
flourishing model, Seligman’s
PERMA model, etc.
 Wellbeing and positive
psychology became a major
focus of scientific research
from 1998, when Martin
Seligman became president of
the American Psychological
Association (APA).

Mental Health Matrix Model
➢ Mental health is not simply the absence of mental illness
➢ This means that it’s possible to have mental health while
living with mental illness.

Wellbeing/Performance Matrix

Mental Health in Australia
 In Australia during 2007 to 2011,
there was a 54% increase in
psychological injury claims1.
 In that period, of all serious claims
(≥ 1 week off work), 22% were due
to psychological injury1.
 Average cost is $29,901 per mental
health disorder claim, and time off
work is 65 days2.
 A 2018 survey of 3500 employees
from 41 organisations across
Australia, revealed a third of
employees were suffering from
some form of mental health
issue — 36% from depression, 33%
from anxiety and 31% from stress3.
1 Commcare Media Release, July 2011
2 WorkCover Statistical Review, 2008-09
3 medibio article, April 2018

Depression Prevalence in Australia
Source: Stress & Wellbeing Report, Australian Psychological Society, 2015

Anxiety Prevalence in Australia

Causes and Prevalence of Stress

Work-related psychological
health & safety in 2018
1
Poor
psychological
safety costs
Australian
organisations $6
billion per
annum in lost
productivity
2
Workplaces with
poor
psychological
working
conditions
accrue 43%
more sick days
per month
3
Safe Work
Australia (SWA)
published the
above National
Guidance in June
2018
4
Legislated by
each
state/territory’s
WHS Act 2011
and WHS
Regulation 2017
5
Employer has
primary duty to
ensure staff are
not exposed to
psychological
health & safety
risks arising from
the business
Source: Work-related psychological health and safety National guidance material, Safe
Work Australia, 2018

Causes of workplace
psychological injury
 High job demands
 Low job demands
 Low job control
 Poor support from supervisors and co-workers
 Poor workplace relationships
 Poor role clarity
 Poor organisational change management
 Low recognition and reward
 Poor organisational justice
 Poor environmental conditions
 Remote work
 Isolated work
 Violent or traumatic events

Session 3
Group Discussion
 Form groups of 3 at your tables.
 Choose colleagues you are comfortable with
and/or would like to get to know better.
 Spend 15 minutes, using the
Wellbeing/Performance Matrix, discussing:
▪ Which quadrant might best describe XYZ?
What makes you think that?
▪ Which quadrant might best describe your
team? What makes you think that?
▪ Which quadrant might best describe you?
What makes you think that?
▪ What suggestions would you consider
sharing with the rest of your team? With
your direct Manager?
▪ Chat over tea/coffee if needed

Session 4
What is Resilience? A few
definitions…
 Resilience is the ability to cope and thrive in the
face of negative events, challenges or adversity.
(Vic Dept of Education & Training, 2018)
 A person's ability to cope with living in spite of
stresses. It's about coping with problems, and
building strengths that protect and promote
wellbeing.(WA Dept of Health, 2018)
 The process of adapting well in the face of
adversity, trauma, tragedy, threats or significant
sources of stress — such as family and relationship
problems, serious health problems or workplace
and financial stressors. (APA, 2018)

An Interdisciplinary
Perspective
 Resilience is a complex construct that may have specific meaning for
a particular individual, family, organisation, society and culture.
 Individuals may be more resilient in some domains of their life than
others, and during some phases of their life compared with other
phases.
 There are likely numerous types of resilience (eg, acute resilience,
emergent resilience) that depend on context.
 To establish a broader definition of resilience, it is essential to
collaborate with experts from various disciplines eg, neuroscience,
psychiatry, physiology, engineering and social sciences (individual,
family, organisational and cultural).
Southwick M., Bonano G., Masten A., Panter-Brick C., Yehuda R., Resilience definitions, theory and
challenges: interdisciplinary perspectives, European Journal of Psychotraumatology, 2014.

More realistic conceptualization of Resilience?
Resilience is associated with the ability to employ a variety of coping
strategies in a flexible manner depending on the specific challenge, and
then to use corrective feedback to adjust those strategies.

Protective Factors from Stress

What is Mental
Toughness
A plastic personality trait
which determines how
individuals respond mentally
to stress, pressure,
opportunity and challenge,
irrespective of prevailing
situation.
(Clough & Strycharczyk, 2011)

Mental Toughness
Studies show a strong link between Mental
Toughness and:
 Performance - accounts for 25% of
variation
 Agility - Adoption of positive behaviours
 Wellbeing
 Aspirations
These translate into positive factors in:
Employability - Openness to Change -
Transition - Retention - Social Mobility -
Motivation - Stress Management - Mental
Health

Fallacies About Mental
Toughness
MT is a macho, male
dominated concept
Studies show male and
female patterns are
generally the same
MT people are uncaring
and self-centred
The MT are as emotionally
literate as any one else
MT is all about winning in
work or sport
MT is about being the best
that you can be. Everyone
can be a winner.
Everyone should be
Mentally Tough
Self awareness is the key.
The Mentally Sensitive can
be successful too.

Mental Toughness & Resilience
 𝑀𝑇 = [𝑅] + [𝐶]
𝑅 = 𝑅𝑒𝑠𝑖𝑙𝑖𝑒𝑛𝑐𝑒 = [𝐶𝑜𝑛𝑡𝑟𝑜𝑙 + 𝐶𝑜𝑚𝑚𝑖𝑡𝑚𝑒𝑛𝑡] …… Survive
[𝐶] = [𝐶𝑜𝑛𝑓𝑖𝑑𝑒𝑛𝑐𝑒 + 𝐶ℎ𝑎𝑙𝑙𝑒𝑛𝑔𝑒] …… Thrive
 𝑀𝑇 = [𝐶𝑜𝑛𝑡𝑟𝑜𝑙 + 𝐶𝑜𝑚𝑚𝑖𝑡𝑚𝑒𝑛𝑡] + [𝐶𝑜𝑛𝑓𝑖𝑑𝑒𝑛𝑐𝑒 + 𝐶ℎ𝑎𝑙𝑙𝑒𝑛𝑔𝑒]
Resilience is an element of Mental Toughness
➢ Resilience is what enables you to survive – but not always
➢ Mental Toughness is what enables you to thrive – but not
always

Mental Toughness – The Four C’s

The Four C’s of MT

What do we know
about ourselves…
VIA Institute of Character
(short video)

Session 5
Group Discussion
 Choose colleagues you are comfortable
with and/or would like to get to know
better. Same as Session 3?
 Spend 15 minutes, using the reports
emailed to you, discussing:
▪ Was your overall MT score expected?
▪ What are your general thoughts about your
score?
▪ Which areas require development?
▪ What resources will you need?
▪ Who’s support will you seek?
▪ What timeframe will you work towards?
▪ How will you know you’ve improved?
▪ Consider a holistic, values-based Goals
Matrix (ask Ruby)
S.M.A.R.T. Goals

LUNCH!

Session 6
Psychology of Peak Performance
Originated in Sports Psychology of Peak Performance – Elite
Athletes
Benefited from the research “explosion” of positive
psychology since 1998
Greater emphasis on attentional skills, management of
performance anxiety and the science of motivation
Important to understand interrelations between thoughts,
emotions, environment/situation and behaviour
Optimal management of the body, mind, emotions and spirit
(i.e. sense of meaning and purpose).

The Making of the Corporate
Athlete

Pause–Breathe–Think Model
Uses mindfulness techniques to interrupt fight/flight cycle or reactivity
Defuses thoughts/emotions from unhelpful triggers
Gives you a choice-point to make better decisions
Uses cognitive behavioural therapy (CBT) to reframe
When combined, it is known as Mindfulness-based Cognitive Behavioural Therapy (MBCT)
Extensively researched methodology across various fields eg, sports, corporate, entertainers
Try to apply in next session!

Session 7
Group Discussion
 Choose colleagues you are comfortable
with and/or would like to get to know
better. Same as Session 5?
 Spend 15 minutes discussing/coaching
others:
▪ Are you a currently peak performer? How do
you know?
▪ Which areas require development?
▪ What resources will you need?
▪ Who’s support will you seek?
▪ What timeframe will you work towards?
▪ How will you know you’ve improved?
▪ Consider a holistic, values-based Goals
Matrix (ask Ruby)
S.M.A.R.T. Goals

Questions
Anyone can answer!

Thank You
Level 9, Avaya House
123 Epping Road
North Ryde, NSW, 2113
M: 0422 845 996
E: rcampbell@proveritas.com.au
W: www.proveritas.com.au

Beyond Resilience Workshop Sept 2018

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